Chapman Ford Chrysler Jeep Dodge of Horsham - Service Center

phone appointment scheduling I called the dealership on Monday. As I was traveling, I asked that she schedule my appointment for Wednesday. The person who answered my service ca I called the dealership on Monday. As I was traveling, I asked that she schedule my appointment for Wednesday. The person who answered my service call, asked twice what year and make of car. Twice I responded it was a 2008 Chrysler Town & Country. Finally, at the end, she asked "and what would be a good time on Tuesday?". That was the first red flag that this phone person did not have both shoes on her feet. So we scheduled the appointment for "Wednesday" for my "Chrysler". Then I got an email confirmation from "Ford". My wife said "Ford?". Maybe I should call the dealership as maybe this was another red flag. I did not as it was the same dealership for both Chrysler and Ford. Upon arriving Wednesday at the dealership for my 10 am appointment, the Ford service bay said I needed to take my "Chrysler" to the Chrysler service building. Another red flag as they were separate. The Chrysler service bay said they did not have an appointment for me. Obviously the phone person made the service appointment for my Chrysler with the Ford service department. In summary, the person scheduling phone appointments for service, had a bad day. Hopefully others who schedule appointments are not handled so as to be scheduled for the correct service department. Be careful. And if you get an email saying you are scheduled for service for a vehicle which is not your make of vehicle, then best call Chapman and get it fixed. More

Very unhappy After 4 months of trying to workout what was wrong with a $57k 2 year old, they decided to install a new transmission, picked it up to go on vacation, After 4 months of trying to workout what was wrong with a $57k 2 year old, they decided to install a new transmission, picked it up to go on vacation, now it is getting towed to another dealership in Virginia to repair a broken coolant line that was not installed correctly, 7 hours delayed and still not over, vacation on hold 6 hours away from home Thanks Chapman More

Been dealing with Chapman for years I have been buying my cars from this dealership for 20 something odd years now. My experience with the dealership has always been memorable. The custo I have been buying my cars from this dealership for 20 something odd years now. My experience with the dealership has always been memorable. The customer service is also very good and the people that I have dealt with in my years have helped me a great deal. I am also very satisfied with my car/truck selection everytime. Chris assisted in my last experience at Chapman and I am very pleased with him, More

My experience I had a very good experience at Chapman. Referred by my father who has been coming here for years. We were assisted by Chris Capen, salesman, and I be I had a very good experience at Chapman. Referred by my father who has been coming here for years. We were assisted by Chris Capen, salesman, and I believe he is a wonderful asset to this company. He made sure I was 100% satisfied and leaving the lot with a brand new car that I was able to afford. Thank you everyone for the amazing experience. More

Service Director Phil D'Amore and the Service Writer were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then were both very thorough in reviewing with me the recommended service for my vehicle. They went over the typical service options for my mileage then called back after a detailed inspection to let me know about other issues and offered their advice on whether I should address the issues then or if it could wait. I appreciate their straight-up honest approach and will be bringing my truck back for all future service. More

The service department there is outstanding. I had a problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really problem with my mustang. Mariano and Rich where great. They helped us get it covered for a known problem under warranty. They called ford and really went to bat for us. They really went the extra Mile. Thanks C&C for all the help More

Please take notice to this review as hopefully this will spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who he spare you a lot of future angst and aggression towards them. I bought a 2013 Ford Escape from them this past December 2012. While the salesman who helped me was very nice, it has been a nightmare for me since then. I have had 6 major issues with the car since I bought it and had I gone somewhere else it would have saved me several headaches. The issues include: A faulty tire, fuel vapor leak, broken CD player, broken car horn, broken audio control panel and broken passenger's side window. This is all within the past few months of a BRAND NEW CAR! Also, when the horn was looked at the mechanics got grease all over the inside of the car and they replaced my audio control panel on my steering wheel with a different one than I had on before. Furthermore, the service director, Mr. Phil D'amore was a complete jerk and could not care less about my problems when I spoke to him because he gets done at 5PM and I called around 4:30PM when I got done work. This car dealership should be ashamed of their product. More

I was in an accident on July 5, 2010 in my brand new 2008 Ford Focus. This was a new experience for me and approached the situation blindly. The other drivers insurance company was not very helpful and I was Ford Focus. This was a new experience for me and approached the situation blindly. The other drivers insurance company was not very helpful and I was not happy with the way I was treated. From the day I dropped my car off to Ford's Collision Center with Jim Toth, I've had no issues. He's helped me every step of the way and I felt supported when having to deal with the uncooperative insurance company. Even up until recently, when I misplaced the check I received from the insurance company, Jim was calm and helpful and told me not to worry and to "be careful driving to work." I was extremely thrilled with his service and it gave me another reason to appreciate C&C Ford in Horsham. Thank you Jim!! More