Chapman Hyundai Scottsdale

I went in to have some trim issues addressed with my Genisis and met the Service Manager Jeff Zimbal. His professionalism and courtesy was THE BEST I have ever encountered at ANY dealer I have visited. Genisis and met the Service Manager Jeff Zimbal. His professionalism and courtesy was THE BEST I have ever encountered at ANY dealer I have visited. I have owned countless vehicles including BMW and NO DEALER has ever given me the time or attention that this dealer did. I would highly recommend Chapman Hyundai and Hyundai (in general). The dealer and the manufacturer stands behind their vehicles like none other. Keep up the good work! More

I appreciate that Joe was able to schedule my oil change on such short notice. He has always been helpful, friendly, and professional. It is extremely important for me to have the same service consultant on such short notice. He has always been helpful, friendly, and professional. It is extremely important for me to have the same service consultant each time I need service of any kind for my vehicle. More

My expierence with Chapman was as above. However, my My expierence with Chapman was as above. However, my expierence with Hyundai honoring their warranty when a serious engineering design fault caused My expierence with Chapman was as above. However, my expierence with Hyundai honoring their warranty when a serious engineering design fault caused my air conditioner to fail was the worst I have ever had with any automobile, American, German, ENglish, Japanese, or Korean! More

Excellent Job! Schedule service online within 1 day and it was easy and convenent. it was easy and convenent. More

Called Daniel on short notice to bring in car for oil change. He told me that if I brought the car in at 1pm, he would have it ready for pick up at 2:30pm. Everything went as promised. We talked about change. He told me that if I brought the car in at 1pm, he would have it ready for pick up at 2:30pm. Everything went as promised. We talked about the big service coming up at 30,000 miles. I may stop drving the car to avoid the $500 ... it sure would be nice if a coupon or special was available :-). More

Tye Heinrichs and his team were great. Extremely easy to work with and made buying a car very enjoyable. Tye and Jeff worked with us to get the best deal possible and were honest and upfront, which is hard work with and made buying a car very enjoyable. Tye and Jeff worked with us to get the best deal possible and were honest and upfront, which is hard to find these days. I would recommend Tye as well as Chapman to anyone that is looking to buy. More

I am extremely happy with your sales department. They were willing to make a deal with me that compensated for the large amount that I had spent on repairs of my old car. They also allowed me a very gene were willing to make a deal with me that compensated for the large amount that I had spent on repairs of my old car. They also allowed me a very generous amount on my trade-in (although with all those repairs it was in good condition). The salesman also pointed out that the model I bought, the Elantra, was a better deal than the supposedly less expensive Accent. I am very happy with the quality of my new car and its features. I was most pleased with the financing arrangements and found them very reasonable. More

Daniel was very friendly and professional, greeted me straight away and informed me of all costs and how long the service would take. The quality of the work done was very good and completed within the t straight away and informed me of all costs and how long the service would take. The quality of the work done was very good and completed within the time frame Daniel promised. As far as pricing was concerned, it is very good concerning the atmosphere of professionalism and friendliness. I always recommend Chapman to everyone I talk to and will continue to do so. More

I took my car in to find out what problems needed to be fixed before the warranty expired. Many problems were found, about half of which were covered by the warranty. The main problem, as far as I knew, wa fixed before the warranty expired. Many problems were found, about half of which were covered by the warranty. The main problem, as far as I knew, was that there was an oil leak. However, the service technicians claimed there wasn't one. They did, however, say that a number of unrelated problems needed attention. So I authorized them to fix whatever was wrong and I paid more than I am willing to admit for repairs. In retrospect, I should not have authorized as many non-warranty repairs as I did because they amounted to more than the car was worth at the time. That was poor judgment on my part, but at the same time, a responsible service manager should not have suggested such extensive repairs to such an old car. The main reason I am complaining about the service is that when I picked the car up and had driven it home and then to work, I discovered that the transmission was not working properly: it seemed to be searching gears at random when I accelerated and decelerated. Please note the following: PRIOR TO THE SERVICE, MY CAR NEVER HAD ONE SINGLE PROBLEM WITH THE TRANSMISSION. Obviously the problem was caused by a service technician. Fortunately, they were willing to fix that problem free of charge even though my warranty had expired by that time. The issue of the oil leak remains a mystery because the service department couldn't find the cause of it, but they did offer to do an oil consumption test at no charge. More

Very polite and did the work asked in a very timely manner. No complaints and Daniel was very nice at attending to our needs. I don't have anything else to say except that it was all good. Your revi manner. No complaints and Daniel was very nice at attending to our needs. I don't have anything else to say except that it was all good. Your review process sucks. I want to have Daniel recognized for his good work but you make a pain to fill this review out because I have to have a certain amount of characters, if I don't give you this and that information, etc. it won't go through or be excepted. So now my review is no longer on Daniel, who was exception with his service, but on whoever the idiot was that put this survey system together that requires I write 250 characters or more!!! If you want to make a customer mad, make him go through hoops to fill out a survey system when all they want to do is tell you someone did a really great job of serving you!! More