Chapman Hyundai Scottsdale

Mom and I were leaving a parking spot and she couldn’t get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and re get the car out of the stall all the way - she said the wheel was too hard to turn. We switched places and I had a hard time turning the wheel and realized we had lost all power steering. The CEL, power steering, ABS, and slippery when wet lights were all on. Called their usual dealer on FLW who was rude, dismissive, impatient, and diagnosed the problem over the phone as rodents had most likely chewed through the wires. Also, there was a 2-3 week wait time to get the car in just for the diagnostic. Then there was a 3-4 week time wait time to get the car fixed. And they had no loaner cars. This Hyundai Sonata is the only car my parents (86 & 90) have and cannot go w/out a car for 5 weeks. I Googled other Hyundai dealers and found Chapman. This is where it gets good!! I explained the problem and they got me in the next day. Diagnosed the problem within 2 business days and sent me a picture of the issue (NOT rodents!). Once I approved the work, they had it fixed in 2 days and ready for pick up. I was kept updated via my parents personal consumer portal and could see each stage of the process - the diagnosis, quote, estimate, recommended work, etc. Our Service Rep, Steve Skabelund, was very nice, professional, and answered all questions! This was a win all around and I thank Chapman Hyundai Scottsdale for finding and fixing the issue in a timely manner to get my parents and their car back on the road safely!! More

I had such an amazing experience with buying a Tucson with Jesus and Donald. They both were so professional and really took the time to go over every feature the car had to offer. I highly recommend work with Jesus and Donald. They both were so professional and really took the time to go over every feature the car had to offer. I highly recommend working with these two! More

This is the best experience I’ve ever had buying a car! ! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautifu ! Jim Trafficanta helped me EVERY step of the way. I pulled up in a beaten down old car, overwhelmed, and was able to pull off the lot with a beautiful new vehicle, no longer clouded with the stress my old car was causing. Jim wasn’t any ordinary “salesman,” and coming from NY I KNOW how pushy a salesman can be! He made sure I was understanding every step of the process, and comfortable all the way through. He connected me with Dale in the Financing Department, who broke the finances down for me in the most comprehensive way, making the process SO much easier. These gentlemen and EVERYONE I encountered while at Chapman Hyundai were so pleasant and efficient, I would recommend absolutely anyone to this dealership! 5 stars the whole way through. Thank you, Jim! More

The saleman, Damien, bent over backwards to satisfy my needs. The entire staff (Matthew, Joel, and Amir) jumped on board to find the vehicle I hoped to buy at a reasonable price within my budget. Certainl needs. The entire staff (Matthew, Joel, and Amir) jumped on board to find the vehicle I hoped to buy at a reasonable price within my budget. Certainly the best experience I've ever had purchasing a new car. Did I mention that my husband is jealous of my Santa Cruz! More

Great job. Electric car left with very little charge. Barely made it home. Would have been nice if they charged it a little. Electric car left with very little charge. Barely made it home. Would have been nice if they charged it a little. More

If you are purchasing a Hyundai, DO NOT go anyplace else but Chapman Hyundai in Scottsdale, and purchase it from Sales Executive Julie Schrader! She is OUTSTANDING! Superb expertise, communication, fo but Chapman Hyundai in Scottsdale, and purchase it from Sales Executive Julie Schrader! She is OUTSTANDING! Superb expertise, communication, follow-up, professionalism, honesty, and will find the perfect automobile for you based upon your required price range, wishes, and needs and will only do so in a low key, non-pressure manner! We had such a wonderful buying experience with her and you will too! More

If you are are in the market for a Hyundai, DO NOT go anywhere else but Chapman Scottsdale Hyundai. You are GUARANTEED to get a fair, and honest purchase price from the sales management team and Andr anywhere else but Chapman Scottsdale Hyundai. You are GUARANTEED to get a fair, and honest purchase price from the sales management team and Andres Lasa. We have been a client of his and this dealership since 2019, and he provides first class, professional, and honest service to get you in the correct automobile that you will love for years to come! Truly such a pleasurable experience to work with him! More

Amanda a service provider was again outstanding! Kept me informed as to the progress despite being understaffed the work was performed in a timely fashion! Kept me informed as to the progress despite being understaffed the work was performed in a timely fashion! More

Jim Trafficanta was amazing and worked tremendously to help us get the best deal. Jim helped us seal the deal after we hit a few road blocks on the way. After the purchase the dealership put the car thr help us get the best deal. Jim helped us seal the deal after we hit a few road blocks on the way. After the purchase the dealership put the car through inspection and added some great perks. We got new tires, alignment., new battery and oil change at no extra charge. I can’t say enough about the great service I received at the Chapman dealership. More

Yannick Sesonga was our Sales Agent at Chapman Automotive in Scottsdale, AZ on March 23rd, 2023. He was very attentive to our needs - answering questions, printing out documents such as a carfax report on t in Scottsdale, AZ on March 23rd, 2023. He was very attentive to our needs - answering questions, printing out documents such as a carfax report on the car we wanted, and willing to stay late to help us complete the purchase of our car. After completing the purchase we left the dealer to go home and 10 minutes later found a chip in the windshield that we did not notice before purchase. We called Yannick and he arranged for the windshield to be fixed. A very nice young man to work with. Ask for Yannick if you are shopping for a car at Chapman Automotive. 3800 N 89th St. Scottsdale, AZ 8525 More