Chapman Hyundai Scottsdale

While I did a lot of pre-dealer contact fact-finding on the vehicle I was looking for (a Venue SEL) and actually picked a vehicle from Chapman Hyundai Scottsdale's inventory, the interaction with DONALD WI the vehicle I was looking for (a Venue SEL) and actually picked a vehicle from Chapman Hyundai Scottsdale's inventory, the interaction with DONALD WILLIAMS topped off a pleasurable car buying experience. His relaxed yet informative demeanor never degraded into the "overly-familiar, buddy-buddy" approach I have suffered at other dealerships over the years. My advice is to do your homework and then head over to Chapman Hyundai Scottsdale and ask for Donald. More

The sales lady Julie Schrader is great. she is very helpful. She help to get the price we want for our car. The payment was what we want to pay for our new Hyundai Palisada. helpful. She help to get the price we want for our car. The payment was what we want to pay for our new Hyundai Palisada. More

Absolutely the best place to buy a car. A huge thank you to salesman Jay Schaeffer and to the finance manager Mark Zemeckis. You guys made buying a car a great experience. to salesman Jay Schaeffer and to the finance manager Mark Zemeckis. You guys made buying a car a great experience. More

Doug was great to work with, so much so we came back a month later and purchased another new Hyundai though him. In my 45 years of buying vehicles experience with Doug was the most casual, informative and month later and purchased another new Hyundai though him. In my 45 years of buying vehicles experience with Doug was the most casual, informative and complete of any I have ever done. More

I wanted a car that was difficult to locate and very few in the valley. Susan worked hard to get me the the car I wanted and kept me updated on status the entire time. Very friendly and personal, understo in the valley. Susan worked hard to get me the the car I wanted and kept me updated on status the entire time. Very friendly and personal, understood what I wanted and why, didn’t try to up sell me. The manager was also very friendly and worked hard to find the car I wanted! Thank you More

I can't say enough about my salesperson, Julie Schrader. I am not an impulse buyer, I am the kind of buyer that needs to look around and do my research first. Julie was patient, and very knowledgeable about I am not an impulse buyer, I am the kind of buyer that needs to look around and do my research first. Julie was patient, and very knowledgeable about Hyundai autos, as well as the competition. She really wanted to make sure she found the right Hyundai fit for me. She stayed in contact, followed up without being pushy, went above and beyond, and really was a pleasure to work with! If you're looking for a comfortable buying experience with a knowledgeable salesperson who cares about getting it right for you, ask for Julie! More

One of my least favorite things to do is shopping for a new car. It's torture for me. Not exactly bamboo shoots under the finger nails torture but pretty close. But from the moment we walked into Chapma new car. It's torture for me. Not exactly bamboo shoots under the finger nails torture but pretty close. But from the moment we walked into Chapman Hyundai Scottsdale I had the feeling that this was going to be a good experience. It wasn't good...it was superb. Our sales associate Jonathon Shelley, Internet Sales Director Elijah Bigelbach, and Finance Manager Dakota Gooch were wonderful to work with. No pressure, no sleezy care sales guys, just down to earth, decent, fair and customer-focused people who wanted to help us get into the car WE wanted in the way WE wanted and with a deal that WE were satisfied with. They wanted our experience to be good and it definitely was one of the best I've ever had. They were patient, flexible and determined to make sure we understood the features of our car before we left the lot. So our new Hyundai Palisade SEL with everything we could hope for in a 2021 car is now our new sweet ride. We love the car and we are more than happy with our buying experience with Chapman. This is the way a car buying experience should be. So if you are looking for the most technologically advanced, well designed, superbly engineered and one of the safest cars on the road I encourage you to give these guys a chance to help you. You won't be disappointed. More

I had full nightmare “max-pressure, bait and switch, ultra-low ball 50% value on trade-in,” dealership experience on my new 2020 Chapman Hyundai of Scottsdale purchase. I’m a reasonable, conscientiou ultra-low ball 50% value on trade-in,” dealership experience on my new 2020 Chapman Hyundai of Scottsdale purchase. I’m a reasonable, conscientious, zero debt customer with excellent credit. I should’ve walked out after 6 hours of intense max-pressure, bait and switch, mental and emotionally exhausting hours of negotiations for which I was ultimately denied low interest rates I qualified for, denied Costco membership discount of $1,000 in final finance paperwork, but I was convinced I was nearly done. That was before entering the apolcalyptic meeting with Michael, finance manager. This you must know: Hyundai is known for legendary 50k/100k warranty. His “fine print” detailed explanation directly discredits Hyundai websites written warranty with a disclaimer on fine print, highlighting the “fact” that owners of new purchases only receive 1 year, 12,000 miles “true” bumper to bumper warranty coverage. After that, covered is only applicable if service department labels problem a manufacturer defect. Furthermore, he clearly stated that he cannot lie, so he warned me that in truth is only a tiny, select amount of customers problems are ever labeled “defective” so they end up surprised to be forced to pay rather high out of pocket expenses for repairs— unless I purchased a $2,700 extended warranty. What should’ve been one the happiest most exciting purchases turned into a the most extremely intense regret. Do your research, yourself and seek better business dealings models elsewhere. More

Excellent buying experience! Shawn and Mario Not only did they drive 3 hrs to get to my home they had me test drive the car first. No pressure to purchase. This was a great buying experience. I went aroun they drive 3 hrs to get to my home they had me test drive the car first. No pressure to purchase. This was a great buying experience. I went around town bragging about The service they provide. More