Chapman Hyundai Scottsdale

Vehicle was sold to another person while we were there. We has an appointment with Eli and upon arriving we’re introduced to salesman Rich. We test drove the vehicle and seated down while they looked at ou We has an appointment with Eli and upon arriving we’re introduced to salesman Rich. We test drove the vehicle and seated down while they looked at our trade in. After waiting for 2 hours, they finally come in with pricing. While we were going over everything, they sold the car we wanted to someone who came in after us. Needless to say after 2 and a half hours we has nothing. I’ll buy anything from this dealer and I am shocked that such a thing like this is happening. Beware of the games they play. This all happening while the virus is happening, More

Wouldn't buy a car from anyone else!!! I'm on my second car from Chapman Hyundai's best employee, John, Leidigh! I knew after my first purchase, a Sonata, that I wanted my next car to be a I'm on my second car from Chapman Hyundai's best employee, John, Leidigh! I knew after my first purchase, a Sonata, that I wanted my next car to be a Santa Fe. John was in touch with me as soon as it was time for my lease to end and had me come in and test drive my dream car! I bought it the same day. He showed me all the amazing features and helped me set up the car to the settings best for me. How could I not love it! He made it MY car and I drove away in 7th Heaven! Thanks John!!! More

Just purchased a car from Chapman Hyundai, and I am very happy with the whole process. They helped me find the car that was right for me and showed me many options. All my questions were answered, the manag happy with the whole process. They helped me find the car that was right for me and showed me many options. All my questions were answered, the manager, Matt, was very courteous and friendly, the salesman Robby Rossi awesome with helping us, and finance was super and I did not feel like I was pressured to buy extras. Was in and out with my car in a few hours. Would highly recommend coming to Chapman!! More

I took a gamble to bypass other Hyundai dealerships and drive 90 minutes to Chapman Hyundai Scottsdale to buy a 2020 Elentra SEL. I am glad I did. The path started with Robby, a very genuine and fri drive 90 minutes to Chapman Hyundai Scottsdale to buy a 2020 Elentra SEL. I am glad I did. The path started with Robby, a very genuine and friendly guy over the phone. He was the one to convince me to make the trip. Robby stayed in touch with me throughout the whole process, even as he had to pass the torch to Tyler. Robby reached out even at the end and we had a great conversation over text. Tyler here also gets many, many, kuddos. When a miscommunication happened during the final pricing stage, he was cool, stayed positive, and between him and the sales manager Andres, we got the price I was anticipating. Tyler was amazing the rest of the way. He was very knowledgable in setting up the car. He is new to the scene, but he’s going to be super at this job. Keep him, Chapman! Major props to Andres for working to get the deal I was coming in for. He ultimately didn’t have to do it, but he made it happen. Andres also was very friendly and professional. Lastly, Dakota, one of the finance managers, made the money and signing quick and smooth. Major points for his outfit as well. He dressed to impress. We got the paperwork with ease, and didn’t keep me any longer like other car finance people would do in other places (I’ve been a part of car buying several times now) in buying all this third-party extra stuff. Oh, and Samantha the receptionist was very nice! Thank you to everyone I mentioned for this experience. Buy your car through these people. Ask for Robby and/or Tyler to start your Hyundai journey. More

Teresa Ami deserves a five star review for sure! She answered all of my questions, was helpful and most of all transparent with her answers. At no point did I feel like she was too pushy as I find with answered all of my questions, was helpful and most of all transparent with her answers. At no point did I feel like she was too pushy as I find with most car salespeople. Thank you Teresa for going above and beyond. More

Teresa Ami was great and really helpful. She was very patient and accommodating considering how long everything ended up taking; and in the end she helped us get a smoking deal! patient and accommodating considering how long everything ended up taking; and in the end she helped us get a smoking deal! More

Very dissapointed Very disappointed. I bought a new Elantra from Chapman in 2017 and got a friend to buy a Kona there last year. I contacted Chapman earlier in the day Very disappointed. I bought a new Elantra from Chapman in 2017 and got a friend to buy a Kona there last year. I contacted Chapman earlier in the day a few days ago and Shawn S. responded via phone and I set up a time to come test drive a very specific car to flat tow behind my RV, a manual transmission Accent. I showed up right on time that evening and Shawn said he was busy with another customer and got another guy to help me. Well apparently they didn’t even have a manual Accent after waiting about 15 min for them to try and find one. What the xxxx?!! The car have been located and ready for me when I got there, and they didn’t even have one!!! What a waste of time and driving about 35 miles from my house. Pretty POOR customer service. Not only is this the fault of the Ill-trained salesman, management is responsible for the customer policies and this one should be a NO BRAINER. More

I just bought my second used car from Chapman Hyundai (Certified VW Passat and couldn’t be happier with the service I received from my sales person MarK Eaton and the General Sales Manager for Hyundai a (Certified VW Passat and couldn’t be happier with the service I received from my sales person MarK Eaton and the General Sales Manager for Hyundai and VW Jim Deschner. Chapman is my dealer of choice. I will recommend this dealership to a family member. More

A joke Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had Confirmation Code: X03TKX7H10 I had contacted this dealership several months ago to get a recall update and to check on a couple issues my Sonata had been having. I called to set up the appointment and made sure to inform the rep of the issues my car had been having so I could get them checked on at the same time. The phone rep confirmed all the information on the phone with me and stated they will get it taken care of. Fast forward to the day of the appointment. I speak with the rep at the front desk and explain my situation and turns out they didn't write down any information about the car issues I was having, after explaining my issues to three different people. I'm told that they were not aware (the phone rep had confirmed all the information with me on the phone). I'm told that its going to be about four hours until they can get my car looked at plus a fee I was not quoted over the phone, I decided to bite the bullet and wait. As I'm sitting in the lobby I experience several different things. I get to watch the two managers fight with one another over several things and I also watched one of the managers yell at another employee "to not drop the customers shi%^ on her lap and to take fu%^&* take care of it. It was interesting to listen to the phone reps talk ill of customers who had called with questions as well. 5 and a half hours later I haven't heard anything about my car, so I ask the service rep what's going on. He informs me my car has still not been looked at. At this point I'm upset and ask for my car so I can leave. Twenty minutes later they pull my car up and I leave. As I'm leaving the service rep says he had ordered a trim piece for my car and will contact me when it arrives. I never got that call back. The whole experience left me feeling defeated and taken advantage of. I bought my car through Chapman and I can say it was a mistake . I hope a higher up reads this and realizes the joke that this dealership is. I also hope this prevents someone else from wasting their time or getting taken advantage of. -Dylan More

Good Experience Douglas Brown welcomed us as we entered the dealership, listened to our requirement and seated us to his office. He brought out a car of our choice fo Douglas Brown welcomed us as we entered the dealership, listened to our requirement and seated us to his office. He brought out a car of our choice for a test run and got us the numbers. Later he offered us another option which was better than what we had gone for and we ended up buying what fits our requirements. We bought Hyundai Elantra 2020 with options of our choice. It was a very warm feeling at the dealership and Douglas got us water and refreshments. Later we drove our New Car to home. A very good experience of Car buying. More