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Chapman Hyundai Scottsdale
Scottsdale, AZ
1,332 Reviews
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1,332 Reviews of Chapman Hyundai Scottsdale
March 27, 2012
All our service is done through the Dealership. We appreciate the great service, price and courtesy. Robert was great and car ready earlier than expected. appreciate the great service, price and courtesy. Robert was great and car ready earlier than expected. More
by fmgslg70
Employees Worked With
Robert Marlatt
March 26, 2012
Robert was very friendly and extremely helpful. I just moved here from Illinois and was unsure of where to go to have my car serviced. After my experience, I know I made the right decision going to Chapma moved here from Illinois and was unsure of where to go to have my car serviced. After my experience, I know I made the right decision going to Chapman and I will definently be back. More
by jmalig
Employees Worked With
Robert Marlatt
March 26, 2012
I took a different route in buying a car than most people. My husband and I knew we wanted a Hyundai Accent. We contacted three dealerships close to our home via internet. Each one responded with the people. My husband and I knew we wanted a Hyundai Accent. We contacted three dealerships close to our home via internet. Each one responded with the typical, "come in and test drive the car." I told them all that I would test drive and purchase the car from the dealership that would give me the best deal and that I wanted a quote for the absolute best price that could be offered including the price of the car and the price of the associated fees, tax, etc. One dealership never responded, one gave me just the price of the car, Joe Barone gave me the price and the associated fees. Joe was also very timely in responding with the quotes I asked for. We worked with Scott Grimes and Nick Aliakbar. Both were very easy to work with, very knowledgeable, and did not try to deviate from the values that Joe had sent us. I appreciate this tremendously. Everything went very smoothly and was low stress. Everyone was attentive, polite, friendly, and willing to help. More
by kjmjgonz
Employees Worked With
Scott Grimes, Joe Barone, Nick Aliakbar
March 25, 2012
My service advisor was very helpful and clear, and the work performed was completed quickly. They found an issue I had identified quickly and corrected it. work performed was completed quickly. They found an issue I had identified quickly and corrected it. More
by smithbl
Employees Worked With
Joe
March 25, 2012
Renate made this the most enjoyable purchase of a vehicle I have ever had. She is very personaly and extremely friendly. I will for sure be recommending her to other people I know who are looking for a vehic I have ever had. She is very personaly and extremely friendly. I will for sure be recommending her to other people I know who are looking for a vehicle. All of the associates I dealt with at Chapman were great. More
by llc6913
Employees Worked With
Renate Steinbach
March 19, 2012
I went in to buy a truck with my family. I had a specific truck in mind and my budget was $250 for 72 months. After negotiating the price for a while (which included maybe increasing the loan to a specific truck in mind and my budget was $250 for 72 months. After negotiating the price for a while (which included maybe increasing the loan to a 75 month load which I was against and said no) the salesman finally came to me and said we got what you want for $250 a month. By that time we (myself and my family) were there for over 3 hours and my baby was starting to get cranky so I wanted to sign the paper work as fast as I could. When I got into the finance office the finance manager Sohil Aliakbar asked me if I wanted a warranty for my truck and I said no. After I said no he said it does not really matter because the loan comes with a warranty since it is a credit union loan. While signing the papers I was distracted my my son because he was cranky and I did not notice that the loan was increased to an 84 month (but the price was still $250 a month) loan and there was an optional warranty added on for $2,200 without me agreeing to it. On the drive home my wife noticed that the loan was for 84 months. I decided to drop my wife and kid off at home and go back to the dealership to discuss this but when I got home and turned off the truck, I was not able to start the truck again because of a safety chip that they did not put into the truck. I called the dealership and told them that I can not turn the truck on and that I did not agree to an 84 month loan. I spoke to the salesman who sold me the truck and he said he will send someone out to put in the safety chip so I can start the truck. After waiting an hour and nobody showing up I decided to call again. This time I spoke to the sales manager Mark Johnson and he was extremely rude and condescending. He didn't even listed to the fact that I could not start the truck and he said that it is my fault that I signed the paperwork without and they don't have to do anything about it. He said that I can try to take them to small claims court but nobody would do anything. I told that that it was fraud to tell me that I can get the loan for $250 a month for 72 months but then have me sign paperwork that was $250 a month for 84 months. He said he doesn't know what we discussed and it is my fault for trusting them when they told me $250 a month for 72 months and signing the paperwork that said 84 months. After arguing for a while he finally agreed to taking off the warranty which kept the payments $250 a month but decreased the length of the loan to 72 months. This was the worst car buying experience. They quoted me a price for 72 months but without telling me they have me sign a for the correct price but they added a year onto the load. They asked me if I wanted a warranty and I said no but then they told me the warranty was already included so I didn't have a choice. More
by mbernasconi
Employees Worked With
Maiwand Anwary, Mark Johnson, Sohil Aliakbar
March 19, 2012
From the moment of first contact I was extremely impressed with the level of service and respect from the Chapman staff. Everyone did their utmost to make my car buying experience a safe and success impressed with the level of service and respect from the Chapman staff. Everyone did their utmost to make my car buying experience a safe and successful one. I would recommend Chapman to any of my friends looking to buy a car. Thanks for making this an easy process. More
by jkrenitz
Employees Worked With
Tye Heinrichs & Nick A. (finance)
March 18, 2012
It was covered under warranty. Mr. Andrews was pleasant, knowledgeable and kept me informed of the work progress. He offered me a ride home. The work quality was exceptional, I cannot tell that they took knowledgeable and kept me informed of the work progress. He offered me a ride home. The work quality was exceptional, I cannot tell that they took of my door panel. They even washed it...all for free! More
by travelintom
Employees Worked With
Thomas Andrews
March 16, 2012
Everything was good, except that they did not honor the 9.99 oil change for VIP Card members which they had said that it will be valid for the life of the car until I own that car. They said that the upper 9.99 oil change for VIP Card members which they had said that it will be valid for the life of the car until I own that car. They said that the upper management removed that special. If they could not honor what they gave, then why should they give such card at all? I was not at all please and it was very disappointing. Other than that Joe was excellent in helping out with things and the service was very good. I might skip this dealership since they do not honor their promise. More
by sripathy2
Employees Worked With
Joe
March 16, 2012
Robert was very consciencious and explained everything thoroughly. He also explained about the "forever" price for oil change going away and what the new pricing would be. I have not received my new car thoroughly. He also explained about the "forever" price for oil change going away and what the new pricing would be. I have not received my new card in the mail though for the new oil change price. More
by dcasey1
Employees Worked With
Robert and Ken (driver)
