Chapman Mazda

Ignored instructions, damaged paint - refused to compensate. I purchased a brand new 2018 CX-5 Touring (Deep Crystal Blue Mica) from Chapman Mazda in May 2018. I then immediately had a professional detail compa I purchased a brand new 2018 CX-5 Touring (Deep Crystal Blue Mica) from Chapman Mazda in May 2018. I then immediately had a professional detail company ceramic coat the vehicle with Opti-Coat Pro ceramic coating (prevents oxidation and fading - I park in the sun a lot). I am the only one to wash the car and paint has stayed pristine. December 30th, 2019 l went to Chapman Mazda for an oil change and as always, told the service advisor - DO NOT WASH THE CAR, IT HAS A CERAMIC COATING AND I AM THE ONLY ONE TO WASH IT. She (Sally) said "okay". As they were wrapping up the service, Sally asked me again if I wanted the car washed - I said DO NOT WASH THE CAR... again she said "okay". When the car was done I could immediately see they had washed it (the car was filthy due to all the rain we had the previous couple of days). I said to Sally - I TOLD YOU TWICE NOT TO WASH THE CAR. Her response was "Yeah, sorry, so I went ahead and personally took a rag and wiped the whole car myself to make sure it was dry". Those were her exact words! In the sunlight, I could see there were now scratches and swirls all over the car! So I had my detailer look at the car and provide a quote to buff out all the damage & reapply the Opti-Coat Pro ceramic coating. I made an appointment to come back to Chapman Mazda for everyone (Nick – sales, Justin – service & Rita – customer service) to look at the damages and the quote for repair. The next day, Justin calls me and flat out lies – telling me “we didn’t wash the car, we just wiped down the back hatch”. I told him – the whole car went in dirty and the whole car came out clean – explain that! He said he would have to call me back (he never did). Then I heard from Rita Welch (Customer Care Mgr.). We emailed twice then she proceeded to ignore me. I then sent an email directly to George Salman (GM) and his response was that the cost for the paint repair was not “reasonable” for an “accidental wash”. I am not sure it was the “wash” or Sally with her “rag” that caused all the damage (either way, they caused the damage). I said to George that is what it will cost to put the car back to the condition it was when I came in. At that point, everyone decided to just ignore me. So, I then filed a complaint with the BBB, for which also got me nowhere. Chapman Mazda’s final response through the BBB was “sorry you feel this way”. Are you kidding me! You could obviously care less about me as a customer. You offered me absolutely no compensation for the repairs and I had to end up paying out of pocket. All Chapman Mazda offered was to have their “guy” buff the paint and apply a “comparable” coating. I am sure your “guy” is not a professional detailer with 20+ years experience… Your employee(s) scratched up my car with just a “wash”, no way I am going to let them touch it with an electric buffer! So – to sum up my experience with the Chapman Mazda service department – 1.) Damaged customers pristine paint (scratches and swirls all over). 2.) Lied to customer (“we didn’t wash the car” – even though the service advisor already admitted it). 3.) Ignored customer (hoping she would go away). 4.) No compensation to the customer for repairs (I am now out of pocket $599). This is how they treat a customer – and they should be ashamed! More

Another great experience! This was my second experience with Nick at Chapman Mazda. Both times, Nick made the process easy and found a way to get me what I wanted. He was respe This was my second experience with Nick at Chapman Mazda. Both times, Nick made the process easy and found a way to get me what I wanted. He was respectful of my time and understood exactly what I wanted. I would recommend Nick to anyone looking to purchase a car!! Thank you, Nick! More

Never buy a used car from this place When they say "as is" walk away. And NEVER buy a Jeep from a Mazda dealer. I would recommend you take any used vehicle they are selling you to a mecha When they say "as is" walk away. And NEVER buy a Jeep from a Mazda dealer. I would recommend you take any used vehicle they are selling you to a mechanic before you buy. They say they are completely inspected, well if thats true how do they miss an inner CV joint throwing grease. And since Arizona is protecting these dealers with customers having no recourse, you are simply screwed. Will never buy another vehicle in Arizona. My last car was a Lincoln, drove for 3 years without a single problem. This Jeep, I put about 300 miles on it and now discover all the "problems" they failed to fix. The air cleaner filter was all clogged up. They did not even check that. And how can a buyer check something like that. Need tools to even get at it. I'm actually scared to drive this car and I have a trip next week back to Michigan. More

Excellent Experience I been shopping all over for the car that I wanted and due to the pandemic it make it quite a challenge. However, Chapman had one of the only one's le I been shopping all over for the car that I wanted and due to the pandemic it make it quite a challenge. However, Chapman had one of the only one's left with the options and the color that I wanted in the entire state. I simply walked in and started talking to Nick to let him know what I wanted. He was very receptive to the paperwork from other dealers that I brought in and did everything he could to get me the best price possible. He was right on top of everything and overall just a friendly person. He did his best to expedite the process and took his time explaining the car to me. I walked out with a car that I am happy to own and an experience that didn't leave me frustrated. More

Great experience with Nick. Wonderful inventory & shopping experience!!! Thank you so much Nick and I will definitely come see you again... but not anytime soon!!! Lol 🙂 shopping experience!!! Thank you so much Nick and I will definitely come see you again... but not anytime soon!!! Lol 🙂 More

Always great service! I've been going to Chapman for a couple years now and have always had a great experience. Wayne has been my service advisor and he goes above and beyo I've been going to Chapman for a couple years now and have always had a great experience. Wayne has been my service advisor and he goes above and beyond every time. Always keeps me posted on the state of where my car is in the service process. Highly reccomend! More

Go see Bill Lohmeyer. I had an appt. and he was waiting and ready. He already knew what I was looking for from our conversations. He didn't try to upsell add anything extra. I thought it was going to be su and ready. He already knew what I was looking for from our conversations. He didn't try to upsell add anything extra. I thought it was going to be such a hassle but he made it very easy, simple and no bs and it was painless. Great experience and fast service More

Exceptional Service We recently brought our 1996 Mazda 626 into Chapman Mazda Service because the check engine light had come on and we noticed a few other issues that ne We recently brought our 1996 Mazda 626 into Chapman Mazda Service because the check engine light had come on and we noticed a few other issues that needed attention. From first contact, Service Representative Wayne Weihofen was exceptionally thoughtful, professional, and treated us with the utmost concern. From arranging a customer care vehicle for us to drive while our car was in the shop to making sure that we completely understood the issues and our options, Mr. Weihofen went way out of his way to make sure we were completely comfortable with what was going on. Service Technician Randy also went out of his way to make sure we were well cared for by giving us undivided attention in listening to our concerns and pointing out the issues that he found. Although he had some disheartening information to give us, we absolutely feel as if we can trust Technician Randy's judgement and recommendations. Unfortunately, this left us with a very difficult decision to make about the future of our vehicle as the cost of repair would be more than the resale value of our car. Both Service Representative Wayne Weihofen and Technician Randy made sure to take extra time with us so that we could feel good about our decisions going forward. Their care, concern, and professionalism made for an exceptional customer service experience. Not only will we return again, we will certainly recommend Chapman Mazda Service to others who are looking for five star customer service! More

Zoom Zoom Upon days and days of research, I chose a 2020 Mazda CX5 -Signature as the vehicle I would buy. After combing the internet, reading every review avai Upon days and days of research, I chose a 2020 Mazda CX5 -Signature as the vehicle I would buy. After combing the internet, reading every review available I knew that this was the car for my budget and needs. The next step was to find a dealer that had enough selection . Surprisingly several dealers near my location had no CX5's or the color selection was limited. A cold call to Chapman Bell fortunately steered me to "Nick " - Nick gave me a low-key approach to a purchase, a test drive to emphasize the positive engine capabilities (turbo engine), and a wide selection of exterior/interior models. The bonus was a fair trade- in price , making the purchase sweeter. The final point to be made was the "Nick" tutorial which acquainted me with ALL the multitude of features. Thank you Nick - / Chapman Bell is a low-key, conveniently located dealership - I recommend it highly. Nancy L More

I had a great experience buying my car at Chapman Mazda. Nick was very helpful and attentive throughout the entire buying experience and the actual buying process was fairly quick. He checked in with me the Nick was very helpful and attentive throughout the entire buying experience and the actual buying process was fairly quick. He checked in with me the day after buying the car and a week later to make sure I was happy with my purchase and to answer any questions I may have. Overall, this was a great experience and so far I am loving my CX-5! More