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Chapman Mazda

Phoenix, AZ

4.1
606 Reviews

999 W. Bell Road, Suite 1

Phoenix, AZ

85023

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606 Reviews of Chapman Mazda

September 02, 2022

Bill Lohmeyer -Chapman Sales Internet Manager, helped me buy my 2019 Mazda MX-5 in RUBY red. Great Job! I'm delighted! More

by J. E. Trautmann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Pelayo, finance manager, Bill Lohmeyer
Sep 02, 2022 -

Chapman Mazda responded

Thank you for trusting Chapman to assist you with your purchase. We work hard every day to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Your Friends at Chapman Mazda

September 02, 2022

WARNING! !! I will never ever ever trust this dealer ship ever again. I had nothing but problems with even getting a loner car to get back and forth to work More

by Icc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
All of them are shady, Justin Lenocker, Wayne Weihofen, Rita Welch
Sep 02, 2022 -

Chapman Mazda responded

Icc, Thank you for taking the time to speak with Jaime and I this morning. At the time that you purchased there were no open recalls on the vehicle and it met or exceeded the safety/mechanical standards. You have had the vehicle for 6 months and have put approximately 8000 miles since purchase. Hyundai has approved the replacement of your engine under an extension of the factory warranty. We have you on the list for a loaner and will be happy to offer one to you upon availability. I had directed you to contact Hyundai customer service who had stated that they would reimburse you for a rental vehicle if needed until we have a loaner available. We are doing everything possible to assist you with getting your vehicle repaired and back on the road as quickly as possible. Please feel free to reach out at any time for an update. Rita Welch Customer Care Manager Chapman Bell Road 999 W. Bell Road Phoenix, Arizona 85023 Direct Phone: 602.298.6245 Email: ritawelch@chapmanchoice.com

Sep 03, 2022 -

Icc responded

Yeah but you guys did tell me you will not reimburse me from your dealership and that I have contact customer services and they will not respond after telling me that I have to pay for the rental car up front just saying

Sep 03, 2022 -

Icc responded

But thank you for contacting me in regards to my review yesterday

August 31, 2022

Bought a Mazda CX-30 Carbon. Excellent service. Personable and extremely knowledgeable about the car and features. Diligent in explaining everything. Bill stayed late along with More

by alphag33k
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Aug 31, 2022 -

Chapman Mazda responded

Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Your Friends at Chapman Mazda

August 06, 2022

We had a great experience with Bill. He answered all our questions, explained everything very well and made the whole process easy. I would definitely recommend him and the Bell Road C More

by Bill M
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Aug 08, 2022 -

Chapman Mazda responded

Bill, Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Mazda

July 30, 2022

Purchased a brand new CX-5 SUV with Bill such a pleasant experience, he was very kind and helpful through the whole experience. Highly recommend! More

by Ruizelvira043
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer, Roger , Robert Riley
Aug 01, 2022 -

Chapman Mazda responded

Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Mazda

July 28, 2022

Bill Lohmeyer is a great salesman to work with, he made sure to get me what works for me and he is extremely knowledgeable about Mazda vehicles. The entire sales team at Chapman was a nice experience after More

by Aj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Jul 29, 2022 -

Chapman Mazda responded

AJ, Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Mazda

July 23, 2022

Bill was extremely professional. Bill and Rob answered all my questions and went out of their way to help me get the right car for me. I definitely recommend coming here for your nex More

by Tim_O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer, Robert Riley
Jul 25, 2022 -

Chapman Mazda responded

Tim, Thank you for your review! We are happy to see that you had a good experience. It is always our goal to give all of our clients the best experience possible and ensure that all of your vehicle needs are met. Your Friends at Chapman Mazda

July 11, 2022

Bill Lohmeyer was friendly, clear, and to the point. He took time to answer all my questions, and repeated things I needed help understanding. In the end, Bill helped me get into a great deal! It was a More

by Meyorke
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Jul 12, 2022 -

Chapman Mazda responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Mazda

June 10, 2022

I have been very pleased with the service I have received at Chapman Mazda. I leased a 2021 CX-5 last year and used the second of my four free services. Bruce was my service contact and he was on top of it. More

by jaeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce in service
Jun 13, 2022 -

Chapman Mazda responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Mazda

June 09, 2022

Just purchased a Mazda CX-5 yesterday. I was helped by Bill Lohmeyer and I had a wonderful experience from start to finish. He is very knowledgeable and personable. I definitely recommend More

by Maria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Lohmeyer
Jun 13, 2022 -

Chapman Mazda responded

Maria, Congratulations on your new CX-5 and thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant and we look forward to seeing you again! Wishing you many happy and safe miles. Your Friends at Chapman Mazda

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