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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

Henderson, NC

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1,009 Reviews
Why Put Your Confidence in Charles Boyd of Henderson Chevrolet, GMC and Cadillac? Providing an uncommonly exceptional experience is our goal. For over 35 years we have been obsessed with providing excellence in customer service to those who trust us with their vehicle needs in sales and service. We're a family-owned and operated business and our enthusiasm and gratitude for our customers shines through everything we do as each of our Team Members are empowered to ensure you have an excellent ownership experience. WHY CHOOSE CHARLES BOYD of HENDERSON? Your idea of a great car buying experience is unique to you. From providing information on our vehicles with transparency to offering competitive pricing and building modern and comfortable facilities - we are constantly striving to elevate your shopping experience. Sales Department: •Transparent Purchase and Ownership Process •Professional and Certified Staff Focused on your wants and needs •Particular Reconditioning and Service Process on every Pre-Owned Vehicles •World Class Facility with Comfort and Conveniences all built for you to enjoy •Get a fair price up front without spending hours negotiating for it •Flexible Finance Options that are presented upfront •Vehicle Service Agreement Options that fit your car and you driving needs •We will buy your car even if you chose not to buy ours •Accessorize your vehicle to fit your personality and style unique to you •A Complete Total Inventory of New, Company and Pre-Owned Vehicles •We specialize in Factory and Company Vehicles that can Save You Thousands of Dollars •Shop Chevrolet Cadillac Buick and GMCs all in one place •Detailed and Thoroughly Inspected Quality Pre-Owned Vehicles •Annual Chevrolet Cadillac Buick and GMC "Mark of Excellence" Award Winners •Nationally Recognized Top Rated Customer Service Index Scores •A Second to None Team of People That Make This All Possible Service and Parts Department: •Designed to Value Your Time •New Facility built around Customer Comfort and Convenience •Enclosed Service Drive to keep you out of weather incumbencies •Courtesy Transportation Program and Vehicle Shuttle Service •Complimentary Multi-Point Inspection with every Service Visit •Complimentary Alignment Check •Accessorize your vehicle to fit your personality and style unique to you •An available Certified Technology Expert to answer and work one on one with you and your vehicle •A Designated Service Appointment Coordinator •A Designated Service Drive Greeter •A Personal Service Consultant that will present and prioritize and recommended services needed •Nationally Recognized To Rated Customer Service Index Scores • Certified and Trained Service Staff focused on you and your vehicle needs • ASE Trained and GM Certified Awarded Technicians Genuine OEM Parts for your vehicle •Shop Tours Available upon Request • Communication, Efficiency and Quality Control Focus
Contact Dealership

250 Ruin Creek Rd

Henderson, NC

27536

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Showing 1,009 reviews

July 20, 2021

Great sales & service! Located a great used car for me & got me in and out fairly quick. Also repaired air conditioning in very timely manner. More

by Bryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Hillard Jr., Tony Crabtree, Charles O'Hara
Jul 21, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

It is great to hear everything was done quickly and to your satisfaction! It's our commitment to ensure quality customer care! Thanks for providing this great feedback, we love to hear from our customers! Please enjoy your day and be sure to come see us again!

July 20, 2021

Thanks for the help. Not the car I wanted but it is what I need. I wanted luxury but price for cars I really wanted were rediculus More

by Bella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Mosley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Orr
Jul 21, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Come back to see us again! And please enjoy your day!

July 20, 2021

Great and fast service. Workers were very friendly and helpful especially Diane. Diane quickly came out to help and got the process started for me to purchase my blazer. I am a very satisfied customer. More

by guill1396
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diane Asher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Orr
Jul 21, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting Diane, we think she is pretty amazing too!! Congratulations on your Blazer! We hope you enjoy it and the rest of your day! We look forward to seeing you again soon!

July 19, 2021

Fast and friendly people. The process was quick and easy. Definitely would go back to them for another of my vehicle purchases. People are very helpful in getting u what u need More

by Dave1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Mosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Orr
Jul 19, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Thanks for leaving this great review and we look forward to seeing you again soon! Enjoy your day!

July 16, 2021

Excellent dealership. Sales & Service. I have been a customer for more than 35 years. Never a complaint. I trust them to take care of my vehicles. Charles Boyd is a great businessman and a good friend. More

by Garland Elliott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Crabtree, Tim Hays, Christy Stainback, Jay Andrews, John Kinton
Jul 16, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thank you so much for your many years of business and your trust in us!! We appreciate this awesome review! It's always a pleasure to hear back from all our customers! Please enjoy the rest of your day Mr. Elliott and we look forward to see you again soon!

July 16, 2021

Until they fix my problem i realy don't have nothing good to say because paid them 1700 hundrud car still not fix took back for them to fix it again More

by eturner19555
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I talked to some one in the service dept
Jul 19, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We're sorry your experience with our dealership was less than ideal. We would like to discuss this further, when you have a chance please contact our Customer Experience Manager at 252.915.3368 at your earliest convenience. Thank you.

July 12, 2021

Went smooth , just needed a state inspection,,didn’t take long at all , people work there friendly and seemed to be focused on customer service More

by bob.stearns1532
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hays
Jul 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

So glad we were able to exceed your expectations with the friendliness and timely manner! We aim to please! Thanks for taking the time to provide us with this feedback, we really appreciate it and hope to see you again soon! Enjoy the rest of your day!

July 12, 2021

Any dealer can sell a car. It’s the service department that makes you come back to buy your next car. I trust these guys and that’s priceless! More

by DONNA.COLEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Hays
Jul 12, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

Thank you so much for your trust in us! We greatly appreciate you, your business, and your positive words! Enjoy your day and come back to see us again!

July 09, 2021

Told me that it would take a about hour to replace recall part. I was in and out in about half hour. Great service. Thanks More

by jimmyowen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
Jul 09, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

It is great to hear everything was done quickly and to your satisfaction! Thank you for your positive words, we love to hear back form our customers! We hope you enjoy the rest of your day! Come see us again!

July 08, 2021

Courteous, personable, professional, proficient - the whole team. Mr. Boyd even greeted me and offered any assistance needed to ensure his organisation was providing the best service possible. More

by GERIJACKSOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christy Stainback
Jul 08, 2021 -

Charles Boyd Chevrolet Cadillac GMC of Henderson, NC responded

We're happy to hear you had such a positive experience with our team! Your satisfaction is our top priority! We hope you come to see us again soon!

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