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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC
Henderson, NC
1,009 Reviews
Why Put Your Confidence in Charles Boyd of Henderson Chevrolet, GMC and Cadillac?
Providing an uncommonly exceptional experience is our goal. For over 35 years we have been obsessed with providing excellence in customer service to those who trust us with their vehicle needs in sales and service. We're a family-owned and operated business and our enthusiasm and gratitude for our customers shines through everything we do as each of our Team Members are empowered to ensure you have an excellent ownership experience.
WHY CHOOSE CHARLES BOYD of HENDERSON?
Your idea of a great car buying experience is unique to you. From providing information on our vehicles with transparency to offering competitive pricing and building modern and comfortable facilities - we are constantly striving to elevate your shopping experience.
Sales Department:
•Transparent Purchase and Ownership Process
•Professional and Certified Staff Focused on your wants and needs
•Particular Reconditioning and Service Process on every Pre-Owned Vehicles
•World Class Facility with Comfort and Conveniences all built for you to enjoy
•Get a fair price up front without spending hours negotiating for it
•Flexible Finance Options that are presented upfront
•Vehicle Service Agreement Options that fit your car and you driving needs
•We will buy your car even if you chose not to buy ours
•Accessorize your vehicle to fit your personality and style unique to you
•A Complete Total Inventory of New, Company and Pre-Owned Vehicles
•We specialize in Factory and Company Vehicles that can Save You Thousands of Dollars
•Shop Chevrolet Cadillac Buick and GMCs all in one place
•Detailed and Thoroughly Inspected Quality Pre-Owned Vehicles
•Annual Chevrolet Cadillac Buick and GMC "Mark of Excellence" Award Winners
•Nationally Recognized Top Rated Customer Service Index Scores
•A Second to None Team of People That Make This All Possible
Service and Parts Department:
•Designed to Value Your Time
•New Facility built around Customer Comfort and Convenience
•Enclosed Service Drive to keep you out of weather incumbencies
•Courtesy Transportation Program and Vehicle Shuttle Service
•Complimentary Multi-Point Inspection with every Service Visit
•Complimentary Alignment Check
•Accessorize your vehicle to fit your personality and style unique to you
•An available Certified Technology Expert to answer and work one on one with you and your vehicle
•A Designated Service Appointment Coordinator
•A Designated Service Drive Greeter
•A Personal Service Consultant that will present and prioritize and recommended services needed
•Nationally Recognized To Rated Customer Service Index Scores
• Certified and Trained Service Staff focused on you and your vehicle needs
• ASE Trained and GM Certified Awarded Technicians Genuine OEM Parts for your vehicle
•Shop Tours Available upon Request
• Communication, Efficiency and Quality Control Focus
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,009 reviews
May 23, 2020
I was very disappointed. I made an appointment in advance again to get my oil changed and tires rotated. Yet again I was there for hours. People who came after me were done before I was. I even a advance again to get my oil changed and tires rotated. Yet again I was there for hours. People who came after me were done before I was. I even arrived 30 minutes early. This only happens at the Henderson NC location. I never had issues in Oxford or Creedmoor. More
by klperry74
Verified CustomerEmployees Worked With
Charles O'Hara, Christy Stainback
May 22, 2020
Great people excellent service this is my place to buy cars and trucks. I have also switched my service needs here as well thank you. . cars and trucks. I have also switched my service needs here as well thank you. . More
by stephen
Employees Worked With
Eddie Ellington and Brian Boyd, Bobby Orr, Russell Boyd, Jay Andrews
May 21, 2020
Horrible experience. Went in for an oil change and was told I had a leak. From there my car overheated, 5min after leaving parking lot was told to bring back in 2 days. Brought back same day and they said told I had a leak. From there my car overheated, 5min after leaving parking lot was told to bring back in 2 days. Brought back same day and they said “I hit a deer or something to cause the radiator to crack” but none of these was there before the oil change. This has caused me all type of money and had to take to a body shop because they say they couldn’t do it. I’m am HIGHLY dissatisfied More
by Brittini
Employees Worked With
Jay Andrews
May 21, 2020
Only issue was forgotten tag; the tag was sent as overnight delivery but did not come for three days. Otherwise the sales experience wa good. overnight delivery but did not come for three days. Otherwise the sales experience wa good. More
by DRMP2003
Employees Worked With
Bobby Wilkins
May 21, 2020
Totally Satisfactory! Recently I asked Russell Boyd, Sales Mgr., to be on the look for my wife a good used car within 3-4 years old as she had plans to give her 2015 CRV t Recently I asked Russell Boyd, Sales Mgr., to be on the look for my wife a good used car within 3-4 years old as she had plans to give her 2015 CRV to our oldest granddaughter turning 16 soon. On Monday of this week, Russell calls me to see if we were home as he wanted to come by and show us something. Within 10 minutes, he shows up with a gorgeous looking 2017 Buick Enclave. Soon my wife was driving us around on a test drive. Due to all the right factors about the car and Russell's way of doing business, my wife was the proud owner of the vehicle by late afternoon the same day. We have dealt with Charles Boyd's dealership for years; i.e. buying cars and maintaining them. Everything and every time has been TOTALLY SATISFACTORY! More
by Coach
Employees Worked With
Diane did not work with the sale, but assisted wife with some electronic set-ups on Wednesday., Russell Boyd
May 20, 2020
Great teamwork and easy sale, fabulous team and Steve was great to work with. Easily the best sales experience I’ve had in buying a car great to work with. Easily the best sales experience I’ve had in buying a car More
by djarvis0
Employees Worked With
The Finance Director was fantastic , Steven Holdridge
May 20, 2020
I called the dealership around 8:30 to see if they could squeeze me in for truck inspection.The young lady said certainly if I could drop and leave it for a few hrs they could get it done by mid afternoon n squeeze me in for truck inspection.The young lady said certainly if I could drop and leave it for a few hrs they could get it done by mid afternoon noon.They call me around 2:00 p.m and said it was done.Their promise time was spot on.The whole service team is outstanding.Very professional and kind.Job well done.Thank you More
by Doug
Employees Worked With
Tony Crabtree, Tim Hays, Christy Stainback, Jay Andrews
May 19, 2020
Charles Boyd has the friendliest staff!They are always Charles Boyd has the friendliest staff! They are always on time with taking my car back for service and they have a great waiting area. Charles Boyd has the friendliest staff! They are always on time with taking my car back for service and they have a great waiting area. More
by LARNOL
Employees Worked With
Russell Boyd, Charles Hillard Jr., Tony Crabtree, Tim Hays, Christy Stainback, Jay Andrews
May 19, 2020
Excellent customer experience from the initial phone call and continuing through to test drive, sales negotiation and eventual purchase. Would definitely buy from The Charles Boyd dealership again. and continuing through to test drive, sales negotiation and eventual purchase. Would definitely buy from The Charles Boyd dealership again. More
by Sean W
Employees Worked With
Russell Boyd, Diane Asher
May 19, 2020
This dealership is honest, fair, and well respected. They go out of their way in order to make sure that the customers are happy and satisfied! go out of their way in order to make sure that the customers are happy and satisfied! More
by MACKRCHOPLIN
Employees Worked With
Bobby Orr, Russell Boyd, Charles Hillard Jr., Tony Crabtree, Sam Hampton, Tim Hays, Christy Stainback, Jay Andrews
