Charles Boyd Chevrolet Cadillac GMC of Henderson, NC

A pleasure - from a local's perspective Charles Boyd Chevrolet stands out as first class! Both outside and inside, the facilities were clean, neat, and represented an overall attitude of ab Charles Boyd Chevrolet stands out as first class! Both outside and inside, the facilities were clean, neat, and represented an overall attitude of above average standards. Everyone, from the telphone to the service department, was incredibly helpful, taking time for all our questions and concerns. Our salesperson, Diane Ashur, was amazing! She was patient, responsive, helpful, and treated us with respect in all matters. She went "above and beyond" and did everything possible to help us with our purchase. Her willingness to work with us and represent our needs and concerns made the "deal" an enjoyable experience. More

Quick and Painless I recently purchased an Equinox from Charles Boyd Chevrolet and I must say this dealership made the process very easy. My salesperson , Steven Holdri I recently purchased an Equinox from Charles Boyd Chevrolet and I must say this dealership made the process very easy. My salesperson , Steven Holdridge was great. He was very professional and polite... He took his time and even stayed after hours to accommodate me. I would definitely go back for my next car. More

Great experience This dealership was great to deal with. Steven was excellent, professional and knowledgeable. The owner Charles Boyd stopped by to introduce himself This dealership was great to deal with. Steven was excellent, professional and knowledgeable. The owner Charles Boyd stopped by to introduce himself. We have never experienced anything like this. Robbie, the financial manger, made the completion of all the paperwork quick and easy. We would definitely recommend this dealership to anyone looking for either a new or used car. More

Matched our need with their inventory. We recently purchased a Toyota Highlander from Charles Boyd Cadillac. To be honest, it was unlikely that I would have been able to leave the lot witho We recently purchased a Toyota Highlander from Charles Boyd Cadillac. To be honest, it was unlikely that I would have been able to leave the lot without the car given my wife's absolute love of this particular vehicle (her car, her choice (she made a very good decision)). We have purchased 7 or so vehicles from Charles Boyd over the past 16 years. Sales and service personnel have always been courteous, informed, and reasonable. They truly seek to meet the needs that the buyer conveys. They are not pushy but are realistic in helping find a vehicle that is within one's price range and an appropriate match for the buyers expectations. Other than a bit of length of time in organizing paperwork, both Bobby and Steven were exceptionally personable, knowledgeable, and helpful in negotiating a very fair purchase of a quality vehicle. In addition, growing to know Charles personally through many years has had a significant impact on our continued loyalty. There have been a couple of occasions when be bought a vehicle elsewhere (Craig's list), but our first choice in selecting a vehicle is ALWAYS Charles Boyd. We frequently refer our friends, family, and acquaintances to Charles because of his exceptional character and quality of staff. Thank you, Charles. More

Steven made it a pleasure buying my dream car. Steven was professional, answered every question and was prompt in returning our phone calls. The entire process took less than one hour of my time wh Steven was professional, answered every question and was prompt in returning our phone calls. The entire process took less than one hour of my time which indicates respect. I was able to purchase my dream car without any complications and Bobby did a fabulous job going the extra mile and changing hats to accomodate my schedule and complete the agreement in a timely manner with kindness. Mr. Charles Boyd also displayed professionalism and gratitude for choosing his dealership. I highly recommend the staff at Charles Boyd Chevrolet to my family and friends. More

Top notch Steven was an absolute pleasure to work with. We came there after looking at two other dealerships to purchase an suv. I inquired about the vehicle on Steven was an absolute pleasure to work with. We came there after looking at two other dealerships to purchase an suv. I inquired about the vehicle on Sunday, got an automatic response that dealership was closed and someone would be in contact Monday morning. That is exactly what was done Steven called this morning and we discussed what we were looking for and he was on top of it. I completed credit application online before I got there and arrived at dealership around 2pm. We discussed with his manager (forgot his name but I have his card) the plan and where did I need to be payment wise, less than an hour later deal was done, we had to stall a bit for my wife to arrive so it took longer than expected to close the deal( not their fault) Charles Boyd has won me over and will be a customer moving forward More

Very helpful and kind Our sales rep Diane Was very nice and help us every way she could. We are very satisfied. Will be coming back for our 2nd vehicle. Our sales rep Diane Was very nice and help us every way she could. We are very satisfied. Will be coming back for our 2nd vehicle. More

Great Experience September 2017 I visited Boyd for the first time. My experience was the best I have ever had from a car dealership. They were very courteous and knowl September 2017 I visited Boyd for the first time. My experience was the best I have ever had from a car dealership. They were very courteous and knowledgeable and I never felt pressured. I didn’t purchase a car at that time but knew when I was ready I would return to Henderson. So Monday I did return to test drive 2 vehicles I found on their site. I met Stephen and told him what I was interested in and the reasons why. He immediately gave me valuable information on each vehicle and why I may like one over the other. After test driving both vehicles and discussing options with him including things like extended warranties I purchased a great car! More

GREAT experience all over the internet! I reached out to inquire about a Mustang that was at this dealer. I was put in touch with Diane Asher. From start to finish Diane was GREAT and I knew I reached out to inquire about a Mustang that was at this dealer. I was put in touch with Diane Asher. From start to finish Diane was GREAT and I knew I was in good hands. I have never bought a car sight unseen before and Diane made this process very easy for me. Communication was top notch, even though I lived 500 miles away I felt totally comfortable with this transaction. She sent pictures of the car that I requested, worked with my time line with my shipper and had the car ready for pick up when he arrived. She recommended a shipper since I was not able to get down there to drive it home, who was great also. I am in customer service and know how important it is. Diane goes above and beyond, most impressive to me is I was purchasing a used Ford car, not a brand new car, and in another state, happened to find this car on the internet, but she made me feel "at home" with this. I received my car yesterday, no surprises when I saw the car and was exactly what Diane told me. If you are in the market for new or used car, see Diane she will make it a great experience. More