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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC
Henderson, NC
1,009 Reviews
Why Put Your Confidence in Charles Boyd of Henderson Chevrolet, GMC and Cadillac?
Providing an uncommonly exceptional experience is our goal. For over 35 years we have been obsessed with providing excellence in customer service to those who trust us with their vehicle needs in sales and service. We're a family-owned and operated business and our enthusiasm and gratitude for our customers shines through everything we do as each of our Team Members are empowered to ensure you have an excellent ownership experience.
WHY CHOOSE CHARLES BOYD of HENDERSON?
Your idea of a great car buying experience is unique to you. From providing information on our vehicles with transparency to offering competitive pricing and building modern and comfortable facilities - we are constantly striving to elevate your shopping experience.
Sales Department:
•Transparent Purchase and Ownership Process
•Professional and Certified Staff Focused on your wants and needs
•Particular Reconditioning and Service Process on every Pre-Owned Vehicles
•World Class Facility with Comfort and Conveniences all built for you to enjoy
•Get a fair price up front without spending hours negotiating for it
•Flexible Finance Options that are presented upfront
•Vehicle Service Agreement Options that fit your car and you driving needs
•We will buy your car even if you chose not to buy ours
•Accessorize your vehicle to fit your personality and style unique to you
•A Complete Total Inventory of New, Company and Pre-Owned Vehicles
•We specialize in Factory and Company Vehicles that can Save You Thousands of Dollars
•Shop Chevrolet Cadillac Buick and GMCs all in one place
•Detailed and Thoroughly Inspected Quality Pre-Owned Vehicles
•Annual Chevrolet Cadillac Buick and GMC "Mark of Excellence" Award Winners
•Nationally Recognized Top Rated Customer Service Index Scores
•A Second to None Team of People That Make This All Possible
Service and Parts Department:
•Designed to Value Your Time
•New Facility built around Customer Comfort and Convenience
•Enclosed Service Drive to keep you out of weather incumbencies
•Courtesy Transportation Program and Vehicle Shuttle Service
•Complimentary Multi-Point Inspection with every Service Visit
•Complimentary Alignment Check
•Accessorize your vehicle to fit your personality and style unique to you
•An available Certified Technology Expert to answer and work one on one with you and your vehicle
•A Designated Service Appointment Coordinator
•A Designated Service Drive Greeter
•A Personal Service Consultant that will present and prioritize and recommended services needed
•Nationally Recognized To Rated Customer Service Index Scores
• Certified and Trained Service Staff focused on you and your vehicle needs
• ASE Trained and GM Certified Awarded Technicians Genuine OEM Parts for your vehicle
•Shop Tours Available upon Request
• Communication, Efficiency and Quality Control Focus
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,009 reviews
January 12, 2019
John Cash makes buying a car stress free I just bought my third used car from John Cash. John is always able to find the right car for me. I know that he and the dealership have checked out m I just bought my third used car from John Cash. John is always able to find the right car for me. I know that he and the dealership have checked out my vehicle thoroughly before putting me on the road. More
by Amy
Employees Worked With
John Cash
December 14, 2018
Top Notch - We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have fo We are return Customers and will remain return customers. We shop around and we look at different vehicles at different dealerships but never have found a dealership that comes close to providing assistance, professional but friendly atmosphere and service that we experience at Charles Boyd in Henderson.. More
by ChevyFitz
Employees Worked With
Diane Asher, Thomas Mosley
December 14, 2018
Great day in Henderson Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very r Went to the dealership looking for a particular truck they had in stock. (1.5 hr drive one way). We were able to agree on a price & trade in a very reasonable amount of time. Diane was great to deal with. Good people all around. If you’re looking a new vehicle, don’t hesitate to give them a chance. Glad I did. More
by Moonpie
Employees Worked With
Russell Boyd, Diane Asher
December 14, 2018
Fabulous service from everyone I met. The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new The owner is also very personable. Diane and Russell introduced me to the Service Team- also very friendly and helpful. I have been looking for a new vehicle for 6 months. Russell found exactly what I needed. More
by tstanton
Employees Worked With
Bobby Orr, Russell Boyd, Diane Asher, Tony Crabtree, Tim Hays
November 27, 2018
Disappointed I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made I purchased a 2013 Cadillac XTS on October 19, 2017. We had stopped by late one evening and seen the car. We test drove the car and loved it and made the purchase. The salesperson could not get the Onstar to connect so I was told that to bring it back and it would be taken care of. I returned it to the dealership and they said the Onstar antenna was defective and would need to replaced. The car was out of warranty so I would have to pay the cost of repairs. The salesperson apologized that it would not be fixed as promised. I agreed to pay for the repairs. The antenna had to painted and installed and it did not fix the problem. There was another part that needed replacing and it ended up costing just over $1300.00. I took the car back to the dealership in October of 2018 for suspension problem that arose over vacation to the Outer Banks and was told that the rear air bags were leaking and that they needed to be replaced. I was very frustrated with this due the fact that we had only driven the car a little less than 5k miles since purchase. I took the car to another Cadillac dealership for a second opinion on the problem. The entire rear suspension ended up being replaced at a cost of $3200.00. I am disappointed that a car with 60k miles would need this amount of money spent on it with very little use. I understand that buying a used car can occur some cost but I fell that $4500.00 is way to much to spend on a car that has been driven so little. I feel that Cadillac is supposed to represent the very best that GM has to offer a consumer and having to spend 20% of purchase price to drive for less than 5k miles is unacceptable. It has basically cost me about a dollar a mile to use this car. I feel that this could have been handled better by the dealership and GM should have offered some help. I have only owned GM products for 37 years and purchased new and used GM products over the years. I currently own 6 GM products with my business and personal use but that will change moving forward. I feel that the level of service along with the level of performance that a vehicle should provide is not up to par. I understand now why GM is closing plants and dropping vehicles such as the Cadillac. I will pass this on to all my customers that I have in my business to help others avoid pitfalls such as mine. More
by Eddie189
Employees Worked With
Diane Asher, Tony Crabtree, Christy Stainback
November 24, 2018
Always as easy time! Always enjoy purchasing from John Cash. He makes the stress of buying a vehicle as easy as possible from the purchase and throughout all services ther Always enjoy purchasing from John Cash. He makes the stress of buying a vehicle as easy as possible from the purchase and throughout all services thereafter! More
by marycarol2018
Employees Worked With
John Cash, Bobby Wilkins
November 17, 2018
Friendly and knowledgeable dealership Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you Very friendly and knowledgeable experience. Diane Asher is a great sales consultant that puts you at ease. Russell Boyd will do all he can to get you the best deal possible. Great people to do business with. More
by Ron888
Employees Worked With
Russell Boyd, Diane Asher
November 10, 2018
Service was good Everything went good, I would recommend Charles Boyd to anyone who was looking for a vechile. They always take care of there customers, and we’ve gott Everything went good, I would recommend Charles Boyd to anyone who was looking for a vechile. They always take care of there customers, and we’ve gotten vehicles from there for a while. More
by Mustang64
Employees Worked With
John Cash
November 05, 2018
The. Best. Ever. !!!! Impatiently waiting for the Cadillac XT4 to become available, I was still reluctant to give up my 2011 SRX. One drive in the XT4 Sport at Charles Boy Impatiently waiting for the Cadillac XT4 to become available, I was still reluctant to give up my 2011 SRX. One drive in the XT4 Sport at Charles Boyd Cadillac/GMC and I knew I had found my new car!! John Cash went to great lengths to locate the color, interior and packages I wanted and had that car on the lot next day! He was so very helpful and kind, teaching me about the car, synching my phone. This dealership is so friendly and accommodating. They really went out of their way for me and I am extremely appreciative of all their efforts. More
by Olivia247
Employees Worked With
Brandon Boyd, Bobby Orr, Russell Boyd, Diane Asher, John Cash
September 28, 2018
Great! Diana was really great and listen to everything we asked and answered everything! Suchba great experience and wonderful people! Great customer service Diana was really great and listen to everything we asked and answered everything! Suchba great experience and wonderful people! Great customer service, they really take care of you! More
by Trinity101
Employees Worked With
Diane Asher
