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Charles Boyd Chevrolet Cadillac GMC of Henderson, NC
Henderson, NC
1,009 Reviews
Why Put Your Confidence in Charles Boyd of Henderson Chevrolet, GMC and Cadillac?
Providing an uncommonly exceptional experience is our goal. For over 35 years we have been obsessed with providing excellence in customer service to those who trust us with their vehicle needs in sales and service. We're a family-owned and operated business and our enthusiasm and gratitude for our customers shines through everything we do as each of our Team Members are empowered to ensure you have an excellent ownership experience.
WHY CHOOSE CHARLES BOYD of HENDERSON?
Your idea of a great car buying experience is unique to you. From providing information on our vehicles with transparency to offering competitive pricing and building modern and comfortable facilities - we are constantly striving to elevate your shopping experience.
Sales Department:
•Transparent Purchase and Ownership Process
•Professional and Certified Staff Focused on your wants and needs
•Particular Reconditioning and Service Process on every Pre-Owned Vehicles
•World Class Facility with Comfort and Conveniences all built for you to enjoy
•Get a fair price up front without spending hours negotiating for it
•Flexible Finance Options that are presented upfront
•Vehicle Service Agreement Options that fit your car and you driving needs
•We will buy your car even if you chose not to buy ours
•Accessorize your vehicle to fit your personality and style unique to you
•A Complete Total Inventory of New, Company and Pre-Owned Vehicles
•We specialize in Factory and Company Vehicles that can Save You Thousands of Dollars
•Shop Chevrolet Cadillac Buick and GMCs all in one place
•Detailed and Thoroughly Inspected Quality Pre-Owned Vehicles
•Annual Chevrolet Cadillac Buick and GMC "Mark of Excellence" Award Winners
•Nationally Recognized Top Rated Customer Service Index Scores
•A Second to None Team of People That Make This All Possible
Service and Parts Department:
•Designed to Value Your Time
•New Facility built around Customer Comfort and Convenience
•Enclosed Service Drive to keep you out of weather incumbencies
•Courtesy Transportation Program and Vehicle Shuttle Service
•Complimentary Multi-Point Inspection with every Service Visit
•Complimentary Alignment Check
•Accessorize your vehicle to fit your personality and style unique to you
•An available Certified Technology Expert to answer and work one on one with you and your vehicle
•A Designated Service Appointment Coordinator
•A Designated Service Drive Greeter
•A Personal Service Consultant that will present and prioritize and recommended services needed
•Nationally Recognized To Rated Customer Service Index Scores
• Certified and Trained Service Staff focused on you and your vehicle needs
• ASE Trained and GM Certified Awarded Technicians Genuine OEM Parts for your vehicle
•Shop Tours Available upon Request
• Communication, Efficiency and Quality Control Focus
Read More
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,009 reviews
November 12, 2016
2016 Cadillac XTS4 purchase Outstanding dealership to work with Charles Hillard was excellent to work with. They worked to get everything I wanted in price range I was looking. I Outstanding dealership to work with Charles Hillard was excellent to work with. They worked to get everything I wanted in price range I was looking. I would recommend CHARLES Boyd of Henderson with ??????????. More
by Brian B. 123
Employees Worked With
Russell in finance worked to find best rates., Charles Hillard Jr.
October 21, 2016
Excellent Staff and Service I am absolutely blown away by my experience at Charles Boyd of Henderson. I shopped around at several other local dealers and always felt rushed, ove I am absolutely blown away by my experience at Charles Boyd of Henderson. I shopped around at several other local dealers and always felt rushed, overwhelmed or extremely disappointed in the customer service experience I received. On a whim, I decided to stop by Charles Boyd and I am certainly glad I did. George Flowers was attentive and understanding as to what I was looking for in a vehicle. Mr. Flowers is a knowledgeable young man when it comes to the vehicles on the lot and the Cruze I purchased was just the second car Mr. Flowers showed me. The manager, Bobby Orr, was a pleasure to work with and helped me get my monthly payments where "I" wanted them. I honestly felt at ease negotiating with Mr. Orr. I was introduced to Tony Crabtree, in the service department, before I left in my new Cruze. I won't take my car anywhere else to have it serviced and Charles Boyd of Henderson has a new customer for life. More
by JHope60
Employees Worked With
Bobby Orr, Tony Crabtree, George Flowers
September 29, 2016
Top Notch Sales Represenative Diane Asher was very helpful during the purchase of our new vehicle and she has followed up each time I have called her to inquire of items needing at Diane Asher was very helpful during the purchase of our new vehicle and she has followed up each time I have called her to inquire of items needing attention. Everyone at the dealership was helpful and was very interested in taking care of our needs. Good People. More
by Steven Hayes
Employees Worked With
Diane Asher
September 24, 2016
Excellent and caring I was on the road when the transmission failed and the vehicle was towed in. Though there is little to no chance of my becoming a regular customer a I was on the road when the transmission failed and the vehicle was towed in. Though there is little to no chance of my becoming a regular customer as I live approximately 400 miles from Henderson, N.C., the caring that the service department, especially Tim Hays, provided was outstanding. The diagnosis of the problem was completed hours before it was promised. Even though the service department was VERY busy they ordered a crate transmission and had it installed two days before the estimated time that was provided initially. Besides the quality of their service department and friendliness Tim searched and located a Chevrolet rebate on the transmission; thus lowering the cost. As our family has five Chevy vehicles on the road, I am treated as if I were operating a fleet by my home dealer's service department. The service I received from Charles Boyd was on a par with my home dealer. Were I a local I would absolutely become a regular customer of this dealership. Dr. Stephen M. Levine More
by Dr. Stephen M. Levine
Employees Worked With
Tim Hays was my primary contact., Tony Crabtree
September 15, 2016
Bowen experience Sales & Great Service department This is our 7th new vehicle purchased. The company "Charles Boyd" has always treated us with respect and dignity. Tony makes sure service work is do This is our 7th new vehicle purchased. The company "Charles Boyd" has always treated us with respect and dignity. Tony makes sure service work is done proper and in a timely manner. Tony and his crew are so nice to be around. Bobby Orr and Brain Boyd make every effort to speak to you personally and care for your needs. They service our vehicles and insures they are clean when we pick them up. Tim Hays made sure my wife was taken care quickly after a long day at work. The Bowen Family, Virgilina, VA. More
by Bowen, Mitch
Employees Worked With
Tim Hays, Bobby Orr, Tony Crabtree
September 01, 2016
Great experience Salesperson, Norma Madrigal, was very helpful & knowledgeable, and was able to find us the car that we really wanted. My husband and I were not sure Salesperson, Norma Madrigal, was very helpful & knowledgeable, and was able to find us the car that we really wanted. My husband and I were not sure exactly what vehicle we wanted at first, but thanks to Norma, we purchased a great vehicle. Paperwork did not take a long time, and Bobby Orr walked us through everything. It was a great experience! More
by Judith M Edwards
Employees Worked With
Bobby Orr, Norma Madrigal
August 06, 2016
This is how car buying should be Had a car broke down in service and John Cash told me if I needed something for my wife to drive he would handle it. The car he loaned us ended up bei Had a car broke down in service and John Cash told me if I needed something for my wife to drive he would handle it. The car he loaned us ended up being the car we purchased, who would of known. Great experience as always. More
by lawman6900
Employees Worked With
John Cash
August 02, 2016
My experience at Charles Boyd Wonderful Dealership !!! I was on vacation when my car decided to quit on me mid-way . Was able to limp it to Charles Boyd . Upon my arrival Tim Hays Wonderful Dealership !!! I was on vacation when my car decided to quit on me mid-way . Was able to limp it to Charles Boyd . Upon my arrival Tim Hays met me in the service dept. he was extremely understanding at my being upset and helpful in getting my car checked out . Unfortunately he had to deliver me bad news that it could not be repaired. as it needed a new transmission and was not worth putting in as I decided . He then set me up with Diane Asher in sales. Diane was wonderful and very understanding. She stuck with me through the process of buying a new car . Robbie Powell was truly helpful at putting my financing into place . He took the time to answer all my questions .This was an extremely difficult situation for me as I was far from home and did not expect to have to buy a new car while I was on my vacation. But I must say everyone was awesome and went above and beyond for me throughout this difficult situation. I do highly recommend Charles Boyd in Henderson NC . If you do need service see Tim and if you're looking for a new vehicle see Diane as both are truly and extremely awesome !!! More
by Yankeelady
Employees Worked With
Tim Hays in service and Robbie Powell in finance and warranties solutions, Diane Asher
July 09, 2016
An Excellent Team I would recommend this dealership to anyone who is looking for good customer service. My experience w/ them over the past years in buying cars has bee I would recommend this dealership to anyone who is looking for good customer service. My experience w/ them over the past years in buying cars has been very rewarding for me b/c they deliver exactly what you need in a new or used car. More
by Mickey Mouse
Employees Worked With
Amy, internet sales associate , Russell Boyd, Diane Asher, John Cash
July 08, 2016
Great Foklks!! I have been dealing with Charles Boyd for 15+ years. They just keep getting better. I drive past other dealerships to deal with them. Service Dept. su I have been dealing with Charles Boyd for 15+ years. They just keep getting better. I drive past other dealerships to deal with them. Service Dept. superior! Very upfront sales dept. They truly want to fit your needs and make it a fun experience for such a major purchase. If you run into Charles himself in the dealership I assure he will make you feel like family and always ask can I get you anything or is someone helping you. Just a Great experience.! More
by hayman
Employees Worked With
Tim Hays, Christy Dunnegan ---5 Stars, Russell Boyd, John Cash, Ronnie Wilkins
