Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC - Service Center
Henderson, NC
510 Reviews
510 Reviews of Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC - Service Center
Sort by
February 11, 2020
The service advisor was an absolute joy to work with. The customer lounge was very comfortable and the snacks offered were delicious. Everything was done in a timely and efficient manner. The customer lounge was very comfortable and the snacks offered were delicious. Everything was done in a timely and efficient manner. More
by tttswoodlief
Verified CustomerEmployees Worked With
Brandy Carter, Christy Stainback
February 07, 2020
This dealership is a good place to go for whatever needs you have.The people are friendly and they let the customer know that they are important you have.The people are friendly and they let the customer know that they are important More
by Wtleonard121
Employees Worked With
John Cash, Tim Hays
February 03, 2020
I had a recall fixed and the service was great. Everyone was super friendly and it was completed in a timely manner. I would highly recommend them ! was super friendly and it was completed in a timely manner. I would highly recommend them ! More
by Brittany.edmonds
Employees Worked With
Christy Stainback
February 01, 2020
Great job by all, Tim in service went the extra mile and my wife and I really appreciated it. We will continue to always service our vehicles here. my wife and I really appreciated it. We will continue to always service our vehicles here. More
by John
Employees Worked With
Charles O'Hara, Tim Hays
November 05, 2019
We got an unrepairable flat tire and stopped at Charles Boyd Chevrolet to try to find replacement tire for our Audi suv. Nobody within 30 miles had the tire we needed. We were about to be towed to nearest Boyd Chevrolet to try to find replacement tire for our Audi suv. Nobody within 30 miles had the tire we needed. We were about to be towed to nearest Audi dealership when wife decided to have the tire delivered to us via Uber. Was drastically faster. Dealership and service personnel were WONDERFUL throughout the process and replaced our tire. Our car blocked their service bay for several hours. Very dog and person friendly More
by Dave W
Employees Worked With
Chuck Ranes, Christy Stainback, Jay Andrews
May 15, 2019
great people bad service done on my sierra took 14 sierra in for oil change throttle body and trans fluid flush .... got it back and and a several days later i noticed smoke when i started it u took 14 sierra in for oil change throttle body and trans fluid flush .... got it back and and a several days later i noticed smoke when i started it up and oil pressure was not not in same range as normal . long story short it was over filled with oil the throttle body was half cleaned i took it back and they corrected issues ... at this point im not sure if engine is hurt from this or not .. i talked with the the service manager and he said in his opinion it wouldnt hurt the engine being overfilled with oil, even when the owners manual says otherwise .... even if he is right i will not be going back my confidence in their service techs is gone ... at the end of our back and forth i asked to speak with Charles boyd and a younger gentleman showed up and introduced his self as a boyd he did not add any value to the situation ... just want to get this information out there so people can at least check behind these guys after a oil change or a service is performed here ..... it may save you alot of time and money . More
by bad service techs at charles boyd of henderson
Employees Worked With
Tony Crabtree
August 14, 2018
Awesome service department I am a firm believer that the customer is not always right. And in this case as the customer I was wrong, yet everyone was so polite and helpful. I co I am a firm believer that the customer is not always right. And in this case as the customer I was wrong, yet everyone was so polite and helpful. I could have not asked for better service. Would recommend to anyone and will definitely use again. More
by jennyh
Employees Worked With
Tony Crabtree, Heather Swingle
July 26, 2018
Great Staff. Outstanding service I have used Charles Boyd service for now 8 years. They have always been great. I would put their service above other Cadillac dealers I have had dea I have used Charles Boyd service for now 8 years. They have always been great. I would put their service above other Cadillac dealers I have had dealing with. Plus their sales staff is always friendly and helpful even if the vehicle wasn't purchased there. Christy Dunnegan is a GREAT service rep, writer, whatever you want to call her. She is very knowledgeable and willing to help even with the really dumb questions. Diane Asher is very helpful also. I did not buy this car there but she is always willing to help in any way she can. She will go out of her way to get status or whatever you need. Overall the staff at Charles Boyd is great but these 2 are excellent. More
by WaltSlaton
Employees Worked With
Diane Asher, Christy Stainback
July 22, 2018
The customer service is excellent!! Diane is a great customer service representative. My experience was awesome and I will be doing more business with Charles boyd's, great Friendly staf Diane is a great customer service representative. My experience was awesome and I will be doing more business with Charles boyd's, great Friendly staff More
by Blessed433
Employees Worked With
Diane Asher, Tim Hays
July 18, 2018
Sales and Services I get a warm welcome each time I come to this dealership. The service is great people are friendly prices are good will go back anytime. I get a warm welcome each time I come to this dealership. The service is great people are friendly prices are good will go back anytime. More
by Bigj101
Employees Worked With
Diane Asher, Thomas Mosley, Ronnie Wilkins, Charles O'Hara, Tim Hays
