Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC - Service Center
Henderson, NC
510 Reviews
510 Reviews of Charles Boyd Chevrolet Cadillac Buick GMC of Henderson, NC - Service Center
Sort by
June 19, 2018
dealership that treats you just like family. Charles Boyd is a great person. His service department is always helpful. Diane Asher is the best salesperson, always careing to do her best for a goo Charles Boyd is a great person. His service department is always helpful. Diane Asher is the best salesperson, always careing to do her best for a good fair deal More
by Chevy 2500
Employees Worked With
Diane Asher
November 29, 2017
Traveler Got Excellent Service! Was on business in the Raleigh/Durham/Oxford, NC area and had an unusual and unexpected mechanical issue with my Cadillac ATS. Tim was friendly, welco Was on business in the Raleigh/Durham/Oxford, NC area and had an unusual and unexpected mechanical issue with my Cadillac ATS. Tim was friendly, welcoming and empathetic and professionally expedited my service. This allowed me to make a very important afternoon appointment in Winston Salem. I had a professional "big city" experience in the fairly small town of Henderson, NC. I think this area of North Carolina is lucky to have a top notch sales and service organization like Charles Boyd. Thank you from Charlotte, NC! More
by BizTraveller
Employees Worked With
Sam Hampton
March 22, 2017
He is truly a SUPERHERO!!!! Ronnie will go to any length to ensure that you understand what's going on with your vehicle and the work needed for repairs. He was very professional Ronnie will go to any length to ensure that you understand what's going on with your vehicle and the work needed for repairs. He was very professional and when talking to my difficult warranty company he made sure I was being treated fair. Thank you for everything!!!! More
by Ch33r1os
Employees Worked With
Bobby Orr, Thomas Mosley, Ronnie Wilkins
September 24, 2016
Excellent and caring I was on the road when the transmission failed and the vehicle was towed in. Though there is little to no chance of my becoming a regular customer a I was on the road when the transmission failed and the vehicle was towed in. Though there is little to no chance of my becoming a regular customer as I live approximately 400 miles from Henderson, N.C., the caring that the service department, especially Tim Hays, provided was outstanding. The diagnosis of the problem was completed hours before it was promised. Even though the service department was VERY busy they ordered a crate transmission and had it installed two days before the estimated time that was provided initially. Besides the quality of their service department and friendliness Tim searched and located a Chevrolet rebate on the transmission; thus lowering the cost. As our family has five Chevy vehicles on the road, I am treated as if I were operating a fleet by my home dealer's service department. The service I received from Charles Boyd was on a par with my home dealer. Were I a local I would absolutely become a regular customer of this dealership. Dr. Stephen M. Levine More
by Dr. Stephen M. Levine
Employees Worked With
Tim Hays was my primary contact., Tony Crabtree
September 15, 2016
Bowen experience Sales & Great Service department This is our 7th new vehicle purchased. The company "Charles Boyd" has always treated us with respect and dignity. Tony makes sure service work is do This is our 7th new vehicle purchased. The company "Charles Boyd" has always treated us with respect and dignity. Tony makes sure service work is done proper and in a timely manner. Tony and his crew are so nice to be around. Bobby Orr and Brain Boyd make every effort to speak to you personally and care for your needs. They service our vehicles and insures they are clean when we pick them up. Tim Hays made sure my wife was taken care quickly after a long day at work. The Bowen Family, Virgilina, VA. More
by Bowen, Mitch
Employees Worked With
Tim Hays, Bobby Orr, Tony Crabtree
August 02, 2016
My experience at Charles Boyd Wonderful Dealership !!! I was on vacation when my car decided to quit on me mid-way . Was able to limp it to Charles Boyd . Upon my arrival Tim Hays Wonderful Dealership !!! I was on vacation when my car decided to quit on me mid-way . Was able to limp it to Charles Boyd . Upon my arrival Tim Hays met me in the service dept. he was extremely understanding at my being upset and helpful in getting my car checked out . Unfortunately he had to deliver me bad news that it could not be repaired. as it needed a new transmission and was not worth putting in as I decided . He then set me up with Diane Asher in sales. Diane was wonderful and very understanding. She stuck with me through the process of buying a new car . Robbie Powell was truly helpful at putting my financing into place . He took the time to answer all my questions .This was an extremely difficult situation for me as I was far from home and did not expect to have to buy a new car while I was on my vacation. But I must say everyone was awesome and went above and beyond for me throughout this difficult situation. I do highly recommend Charles Boyd in Henderson NC . If you do need service see Tim and if you're looking for a new vehicle see Diane as both are truly and extremely awesome !!! More
by Yankeelady
Employees Worked With
Tim Hays in service and Robbie Powell in finance and warranties solutions, Diane Asher
May 02, 2016
Great Service experience Recently got my Buick Encore serviced here and had a great experience. Makes me wish I had purchased it here instead of Hendrick in Cary, which to me Recently got my Buick Encore serviced here and had a great experience. Makes me wish I had purchased it here instead of Hendrick in Cary, which to me has horrible service. Would highly recommend and much closer to my home too. Just wish they had extended hours. More
by Anita
Employees Worked With
Not sure of name, but not listed above
November 12, 2015
FAMILY FRIENDLY AFTER I PURCHASED MY FIRST TRUCK, I RECEIVED A FRIENDLY CALL FROM CHARLES BOYD, KATELIN HUMPHRIES. SHE WANTED TO KNOW IF I HAD ANY ADDITIONAL QUESTIO AFTER I PURCHASED MY FIRST TRUCK, I RECEIVED A FRIENDLY CALL FROM CHARLES BOYD, KATELIN HUMPHRIES. SHE WANTED TO KNOW IF I HAD ANY ADDITIONAL QUESTIONS OR CONCERNS ABOUT MY RECENT PURCHASE. THAT WAS A WELCOME CALL. IT ALLOWED ME TO RELAX AND ASK QUESTIONS I WAS TO EXCITED TO ASK, OR FORGOT AT TIME OF PURCHASE. I RECENTLY HAD THE OPPORUNITY TO MEET WITH HER, AND THAT CONCERN WAS EVIDENT IN HER FRIENDLY MANNER THAT PUT ME AT EASE. I WAS VERY IMPRESS WITH HER KNOWLEDGE OF TRUCKS More
by Mary
Employees Worked With
KATELIN HUMPHRIES
October 14, 2015
wonderful service experience The service team here is great also! Just scheduled my service appointment with Kayley and she is so friendly! I couldn't have asked for better custom The service team here is great also! Just scheduled my service appointment with Kayley and she is so friendly! I couldn't have asked for better customer service. More
by areese448
Employees Worked With
Kayley Bennett, Tony Crabtree
January 22, 2013
Went for an oil change appointment and they not only did Went for an oil change appointment and they not only did it while I waited but also pointed out that my inspection was due. ITs the small things tha Went for an oil change appointment and they not only did it while I waited but also pointed out that my inspection was due. ITs the small things that make a differece because the big things will take care of themselves. Thanks Ernie! Chuck More
by cwoodson12
Employees Worked With
Earnie Tanner
