Charles Toyota

Treble! Made 2 appmtns; oil change 4 tundra n AC no working (do 3 hrs diagnostic). 1st time here. As soon as you walk in people seem to be in a bad mood. Any Made 2 appmtns; oil change 4 tundra n AC no working (do 3 hrs diagnostic). 1st time here. As soon as you walk in people seem to be in a bad mood. Anyways, I got my oil change done, drive 20 minutes n there's smoke everywhere coming from my 2017 tundra. I called them n took my truck back. I got to the dealership and it was much worse. APPARENTLY charles toyota incompetent mechanics don't know how to do a basic oil change. The incompetent mechanic spilled oil all over the engine and never bothered to clean it. The lady (looked like the manager( took care of everything, made sure everything was right(like make sure the incompetent mechanic put oil in the engine and everything was done right). I got refund but I completely canceled my appointment with the highlander with the AC issue.... NO FING WAY! They can't do a simple oil change, never mind something as complicated n costly as the AC environment. NEVER AGAIN! The first time I went n I WILL NEVER GO AGAIN. That mechanic just of been fired... TERRIBLE CHARLES TOYOTA! JUST TERRIBLE!!! More

Tommy and Rick were awesome and they went above and beyond Rick is a beast! Tommy rocks that whole dealership. Thanx guys! beyond Rick is a beast! Tommy rocks that whole dealership. Thanx guys! More

I just bought the car of my dreams. I am grateful to Chris Lonregan and Joe Deangleo who assisted in this process. Charles Toyota is an easy and friendly place to buy your next car. I am grateful to Chris Lonregan and Joe Deangleo who assisted in this process. Charles Toyota is an easy and friendly place to buy your next car. More

Absolutely great working on this with Rick and the entire team at Charles. Very upfront. Rick spent a great deal of time going through all the features of the car. We are really looking forward to spending t team at Charles. Very upfront. Rick spent a great deal of time going through all the features of the car. We are really looking forward to spending time in our Grand Highlander with our family. More

Purchased a new Tundra - Negotiating the trade in was insulting. They never even looked at our vehicle and then offered us $5000 less than the value on KBB & NADA. We negotiated and got within $1000 of insulting. They never even looked at our vehicle and then offered us $5000 less than the value on KBB & NADA. We negotiated and got within $1000 of what we wanted. When we were finished the sales manager actually asked my husband if he could BORROW me for his next negotiation. Like I am property to loan out. Unbelievable in this day and age! 2 weeks later went to a car wash and noticed a piece of molding on the bumper was loose, so we brought it back to have it properly attached before we washed the truck. They told us we must have hit something with it because the whole underside of the front end was crushed. No visible damage on the bumper except the loose molding, but we hit something? We explained that we hit nothing and they said a shopping cart could have hit us and came up with a couple scenarios where we were hit, none of which made sense. Body shop estimated $3700 for the repairs. Tried to work it out with the sales manager and he wouldn't even give us a discount seeing as the damage was there when we bought it. Went to a 2nd shop and they estimated $2700. Filed an insurance claim and the insurance adjuster said the damage was most likely from the Tundra being unloaded from the shipping truck. Dealers are responsible for inspecting all cars and obviously this one didn't. Repair costs were over $1000 less than they would have been at Charles Toyota. They were going to charge us to recalibrate all the front end electronics which weren't needed. They also don't give you a 2nd set of keys anymore. Toyota is low on the batteries, so they tell you you'll get it within 30 days of purchasing the vehicle. The 30 days grows to 60, then 90 and then you have to fight with Toyota to get a 2nd set of keys. I'm still fighting and it's been 5 months. I have it written into the contract and they are still resisting. Do yourself a favor and find another dealership. More

When I purchased my brand new truck, it did not have automatic starter, the salesman said just install it no big deal. They were supposed to register it in Pennsylvania, that did not happen, cost me an automatic starter, the salesman said just install it no big deal. They were supposed to register it in Pennsylvania, that did not happen, cost me an extra $400 to do that. Service department isn't any better. When I purchase the truck the rotors were warped. Took it in several times and was told it's a brand new truck it will work itself out. They finally agreed that the rotors were warped and wanted to turn the rotors on a brand new truck. My uncle finally brought it in and he told them to replace the rotors and the brakes. It took several months to get it done. THEN Something has been drawing the battery and they couldn't find anything . I had an automatic starter installed, the service department said it was from that. I had the starter uninstalled, and they said the warranty is only good if they install it. Went through several batteries, and several deployments. Now that the truck is out of warranty, they finally found the frayed wire from the starter that they installed at my experience of over 400 bucks plus shop supplies (maybe the tape that they wrapped around the frayed wires)?? Maybe the starter will work???? After all of that I was told that the starter should never have been installed, and at this point, I totally agree. Maybe they finally found out what is drawing the battery, I hope so. Truck has less than 12000 miles on it s on it because I am afraid of being stuck somewhere with a dead battery. Time to trade it in while it is able to start. I have had several Toyota vehicles from the Camry right down to the Tacoma. My Camry always had the automatic starter included in the vehicle, I will never put an automatic starter on another Toyota. Also called corporate they were absolutely zero help. Time to become a Chevy family. More

Service department is something to be desired. ..Hum... Not quite sure how this works. Something has been drawing the battery from the time I purchased the truck in 2017 from Charles Toyota. Went t ..Hum... Not quite sure how this works. Something has been drawing the battery from the time I purchased the truck in 2017 from Charles Toyota. Went through several batteries, and several deployments. Now that the truck is out of warranty, they finally found the frayed wire from the starter that they installed at my experience of over 400 bucks. Maybe the starter will work???? Maybe they finally found out what is drawing the battery, I hope so. Truck has less than 12000 miles on it because I am afraid of being stuck somewhere with a dead battery. Time to trade it in while it is able to start. More