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Charlie Clark Nissan Harlingen
Harlingen, TX
46 Reviews
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46 Reviews of Charlie Clark Nissan Harlingen
September 10, 2021
Arrived with my frintier at 7:40 a.m. 4 hrs later had to ask what was going on with my vehicle as no one had given me any info after waiting so long. Spoke to matt who told me i was not there at 7:40 and w ask what was going on with my vehicle as no one had given me any info after waiting so long. Spoke to matt who told me i was not there at 7:40 and were still trying to figure out what was wrong. I then told him to get my vehicle as i looked in all the repair stalls and could not find it . He had told me it was lifted and being looked at which was not true. I requested a manager and i explained situation. He wanted me to wait longer as they needed to hook up to computer to diagnose problem. Not sure what they had been doing for the 4 hrs i had waited. Needless to say i asked him to get my truck and i drove away with no resolution. Worst experience ever. First and last time i buy from this dealership. More
by Esther
Employees Worked With
Matt
August 13, 2021
Finance guy was pissed I was negotiating as a woman, jacked price up another grand after agreeing to his terms. Even the sales guy there told me he didn’t know why they were acting like this that they w jacked price up another grand after agreeing to his terms. Even the sales guy there told me he didn’t know why they were acting like this that they were upset I was negotiating was his best guess. If you’re a woman or care about one I’d avoid this location. More
by 47gabriela
Employees Worked With
John
June 22, 2021
The Nissan 21 you sold us is dangerous. It has breaked suddenly twice without any obstacles in the front. I have been calling since yesterday and nobody actually cares to help. All those calls were rec suddenly twice without any obstacles in the front. I have been calling since yesterday and nobody actually cares to help. All those calls were recorded!!! Someone needs to do the responsible thing and call me ASAP. I do not want your faulty product. Marsha Lee Martinez Activist More
by cotulla1gal
Employees Worked With
Juan Alberto Rodriguez Armando the Sales Mgr.Mission Tx
January 24, 2021
The service me and my mom received was great..Our sales guy went up and beyond to have us drive out in a new car and we did. Im so happy and thrilled about the new car.I wish that it would let us rate it h guy went up and beyond to have us drive out in a new car and we did. Im so happy and thrilled about the new car.I wish that it would let us rate it higher i would give them a 100 stars. Thank you so much yo the Charlie Clark team you all where awesome More
by Clarissa197921
Employees Worked With
E.Salinas Jr.
September 10, 2020
I called the dealer in harlingen texas to get approved through phone call and send them all my documents they needed but they have not responded in over a day and don't answer my calls or even texts to fi through phone call and send them all my documents they needed but they have not responded in over a day and don't answer my calls or even texts to find out if I get approved it not.. More
by rsalazarandrew410
Employees Worked With
Kassandra
May 25, 2020
My daughter is looking on trading in her car for a new 2020 Nissan Sentra spoke to Kim Rodriguez and agreed on trying to go on Saturday May 23 which we ended up going on in the evening she had left for th 2020 Nissan Sentra spoke to Kim Rodriguez and agreed on trying to go on Saturday May 23 which we ended up going on in the evening she had left for the day and another salesperson said he could help us out we agreed since we live on the east of town and had a long drive I specifically told him what we were looking at and agreed to see the breakdown in paper to see where we at. The salesperson didnt even bother in breaking it down with discounts offered thru Nissan was asking for 30 to 40 percent down asked him about Memorial Day specials in which make me think his lack of training and knowledge didnt go in helping instead was asking for down payment which the payment was gonna come out to 535 monthly when daughter has a credit score of 717 I was highly dissatisfied on his customer service in trying to help out didnt even get no manager or supervisor explain either which training is all all around needed. Now this morning Kim is aware of email in which I did reply for the service going back and forth in messages it was going good conversation apologizing and I was even considering on trying to give her a chance and then I told her I am very aware how salesperson work so for any car purchasing that you make the down payment given is what the salesperson makes so she replied back that the reason he was asking down payment was that there was negative equity at this point I said why try to deal with RIP offs and what ever happen to customer service so buyers do your homework first I know salesperson need to make money but they still get there commission on the sale manager was gonna call me I told her to avoid the call I'm not driving all the way over to be upset all over again I dont recommend buying just go somewhere else where theres true customer service I hope Charly goes and I even went cause Charly was in town More
by Adrian Escalante
Employees Worked With
Kim Rodriguez and the salesperson not trained properly
September 12, 2019
gap refund I purchased a 2019 titan and traded in my 2017 Murano. I told the finance person to please cancel my gap insurance so I could get my refund back. well I purchased a 2019 titan and traded in my 2017 Murano. I told the finance person to please cancel my gap insurance so I could get my refund back. well to find out that it was never canceled after I went in person to sign papers to cancel it. I was so disappointed to find out that my gap insurance money was used to lower the purchase on my new vehicle without my consent. they never told me that they could just take my refund and use it towards the vehicle. More
by mv
Employees Worked With
n/a
September 10, 2019
Great customer service,great service department I took in my Juke Nismo , Jose Hernandez, the Service Lane Manager ,got the car in for service, Matthew Farias in the Service Department took care of I took in my Juke Nismo , Jose Hernandez, the Service Lane Manager ,got the car in for service, Matthew Farias in the Service Department took care of dealing with the insurance warranty, kept me and my husband informed of the progress. Matthew's dedication to customer service was indeed a reason for us to take all our car needs to Charlie Clark Service Department in the future. Great management and service Team under the supervision of Ram Garcia, Executive Manager. More
by Sylvia
Employees Worked With
MATTHEW FARIAS, JOSE HERNANDEZ, RAM GARCIA
August 17, 2019
Stolen Property Took our new car purchase in for the 'free car wash for life' and had a very expensive pair of sunglasses stolen. Don't leave anything of value in yo Took our new car purchase in for the 'free car wash for life' and had a very expensive pair of sunglasses stolen. Don't leave anything of value in you car when being serviced at Charlie Clark Nissan! More
by coolsunglasses333
Employees Worked With
Peralta, Zamora (last names)
May 31, 2019
CORRUPT I purchased a vehicle back in October 2018, and till this day i have not received my contract or agreements. 2018 Nissan Murano, I am having to pay 38 I purchased a vehicle back in October 2018, and till this day i have not received my contract or agreements. 2018 Nissan Murano, I am having to pay 38K for this type of vehicle. More
by MichJara
Employees Worked With
Toni
