Charlie's Honda

I would have given the dealership a higher rating, but it depends on who I work with. There is a manager who I find somewhat rude and unprofessional. However, there is another young man, Mike, who is friend depends on who I work with. There is a manager who I find somewhat rude and unprofessional. However, there is another young man, Mike, who is friendly and appropriate. He has waited on me the last two times I was at Charlie's Honda and the personal experience was much improved. I have only gone in for general maintenance so far and have found that my Hondas, (all four, for me and my 2 sons, I have bought from manager, Todd Allaire before he was a Charlies and since he came to Charlies) have never needed anything more than routine maintenance. Those routine visits are important for customer loyality and this guy, Mike, seems to understand that. More

I have lived in different parts of Maine for many years, and have gone through quite a few service departments with my vehicles! I've found that Charlie's in general is a great dealership to work with, esp and have gone through quite a few service departments with my vehicles! I've found that Charlie's in general is a great dealership to work with, especially in their service departments. I did, however, hear word of mouth that the Honda service in particular was 'better' than the other Charlie service departments, so I've been working with them since then. As an older woman, it's hard to find somewhere to take my car to where I know I will be treated fairly and not as if I am clueless about cars, etc. My first experience was a simple oil change, and I worked with Mike Wing in the service department there. Now whenever I go back, I will only speak with him on the phone, and I like to come in when I know I will be able to work with him. I now take my vehicle to Charlie's Honda for all of my needs. I find Mike to be a great representative of the dealership and Honda in general, and have recommended him and his service department to other friends in the Central Maine area. Mike is kind and trustworthy, which are difficult traits to find within that type of business. I have also had some interaction with Josh in service, and find him to be kind, patient and helpful. I will continue to bring my vehicle there for everything. More

Just moved to the area and I like to have my cars serviced at dealerships. I found Mike Wing to be friendly, and helpful and he explained exactly what was going on with my car. Will definitely go bac serviced at dealerships. I found Mike Wing to be friendly, and helpful and he explained exactly what was going on with my car. Will definitely go back. More

I've had to contact this dealership several times and I've never had a good experience. I'm either fed some story about my car's issue being "normal" or I'm told they can't help me. The prices are astr I've never had a good experience. I'm either fed some story about my car's issue being "normal" or I'm told they can't help me. The prices are astronomical and the service it terrible. Avoid this dealer at all costs. More

I went in for the cash for clunkers program and found the staff to be uncooperative and rather rude. I was given a hard time about my paperwork, though it met all the needs for the program. Their staff was staff to be uncooperative and rather rude. I was given a hard time about my paperwork, though it met all the needs for the program. Their staff was likely misinformed or perhaps lied about titles for older vehicles in Maine. We were also told that they were open until 6:00 and drove an hour and got there by 4:10, but found out once we arrived that they were stopping the CARS program at 5:00! We were left with no time to be able to sort out the (non-existent) title issue. Since returning home, I have called four other dealers (two in Portland area, one in Auburn and then another in New Hampshire) and all have agreed that the title and other paperwork I have are in order. Finally, I found the staff (including the manager on duty) arrogant. We were barely in the door before being treated so poorly. We were ready to buy the car on the spot with cash down and not even given the opportunity. I would never do business with them and encourage others to stay away. There are several other dealers that are less than an hour away who are more than willing to be of service to their customers. More

They don't really service your vehicle. They over charge and do a poor job of the service when done. You say you have a specfic problem and they will give you a hard time about it. Like we are not suppose t and do a poor job of the service when done. You say you have a specfic problem and they will give you a hard time about it. Like we are not suppose to know anything about cars. I don't plan on taking my car there anymore. More