Charlie's Subaru

I was looking to purchase a new vehicle late last year, and I researched cars and dealerships available in my area. I found some acceptable deals, but I wasn’t entirely happy. My cousin suggested I look in and I researched cars and dealerships available in my area. I found some acceptable deals, but I wasn’t entirely happy. My cousin suggested I look into Charlie’s Motor Mall in Augusta. This cousin has bought cars there for years, for himself and for his daughter. I went to check it out. Because I do a lot of driving in all weather, I wanted an all-wheel drive vehicle, and I decided on a Subaru, since these vehicles offer excellent all-wheel drive and traction control even on the most basic models. Heated seats come standard on all models, too, whereas you need to go over $35,000 to get all-wheel and heated seats from most manufacturers. I went to Charlie’s website and started a dialog with sales. I met sales rep Mark Eichenbaum through email, and he assured me that they had just the vehicle I was looking for. I went down to look at the car, a 2014 Subaru Legacy 2.5i Premium, and Mark walked me around it explaining all its many features. There was a lot I knew about the car already, but Mark more than just filled in a few blanks for me, and he was able to answer every question I had in as much detail as I needed. After a test drive, I knew it was for me, if the price was right. Later, Mark got the finance people involved, and they all went the extra mile for me. I decided to give the dealership financing a shot, and when I wasn’t happy with the first bank’s offer the finance department submitted the loan request to other banks and credit unions that they work through. I was a tough customer to satisfy, and I began to think that no bank would agree to the terms I was willing to put up. But Mark and finance wouldn’t quit, and after contacting nearly 20 banks an offer was agreed upon that everyone was happy with. Mark then helped me to hook up the Bluetooth in the vehicle, walking me through the process. I drove away a happy customer. Since then I’ve gotten the first oil change, and, again, the service was excellent. I called the service department one morning when I had to be in Augusta anyway, and they said ‘sure, bring it in in an hour and we can get it back to you in 45 minutes’. It was done. Very nice. I have no complaints about the any department at Charlie’s, nor about the vehicle. I recommend them. More

Charlie's Subaru in Augusta is the best place to buy a vehicle. Staff is knowledgeable and friendly and very honest. I was fortunate to have Mark "Baggler" as the sales associate the night I bought by a vehicle. Staff is knowledgeable and friendly and very honest. I was fortunate to have Mark "Baggler" as the sales associate the night I bought by Crosstrek. My fiance' and I were very impressed with his patience and willingness to go above and beyond to make sure that I was satisfied with my purchase. The buying process, though lengthy, was made easy and effortless (and occasionally comedic) by Baggler and other Charlie's personnel. I drove off the lot with the perfect car and feeling extremely satisfied with my experience at Charlie's. I have shopped around other dealerships for many months now, and by far the best experience was at Charlie's in Augusta. Tony, in finance, lightened the documentation portion of the evening by saying, "Congratulations, you just spent a whole lot of money." He was, in fact correct, however it was the best money I have ever spent. I plan to return to Charlie's for as many oil changes as possible and for whatever maintenance necessary to keep my Crosstrek running like new for it's entire life. I think it makes a statement when I will travel 4 hours to a specific dealer/service center because of the service and environment at Charlie's. I cannot say enough about Baggler and Charlie's in general. Good people, great service, fabulous cars. More

Brought my Impreza Outback Sport with 40K miles on it for oil/filter change and inspection. They told me I was due for tire rotation so I said sure do that too. An hour later, I get a call telling me I need oil/filter change and inspection. They told me I was due for tire rotation so I said sure do that too. An hour later, I get a call telling me I need rear brakes to pass inspection, front brake pads are thin, and some cabin air filter needed changing. Seriously? I didn't even ask them to look at that. Not wanting to parade my car around with a sliced inspection sticker, I reluctantly agreed to have the rear brakes done for the quoted price of $280, along with the oil/filter, sticker, and tire rotation. When I picked up the car, they didn't even want me to look at the bill before paying it; only provided a cursory glance. Seeing how they were trying to get me to part with well over $400, I wanted to take a closer look at it. "Oh you'll get a copy." "But I want to see it before you swipe my credit card please." She reluctantly passed it to me. I could see that the parts and labor for the brake job came to a total that was much higher than the $280 quoted. The checkout girl tried to convince me it was fine, but I would not buy it. She got the service manager, who walked away, then came back with an amended bill. Turned out they were going to charge me labor for resurfacing the rotors PLUS the parts and labor for replacing the rotors!! Sorry, Charlie, you either resurfaced them or replaced them. You didn't do both. They tried to pass it off as an oversight. I am not convinced, and am glad I looked at and questioned the bill. I will never set foot at that dealership again. More

I am From The Rockland area and purchased a new Nissan Titan from Charlies This November. Jeremy was my sales Rep, and What a great experiance it was. I always thought that Buying a new vehicle would be Titan from Charlies This November. Jeremy was my sales Rep, and What a great experiance it was. I always thought that Buying a new vehicle would be a hassle and surley not and enjoyable experiance. Needless to say i was wrong. Charlie's family of dealerships is a wounderful place to buy a vehicle. They were Friendly, attentive, and very competative with their prices, And what a great selection of new and pre-owned vehicles. I wouldnt buy from any other dealership. Thank you Charlies and Thank you jeremy for making my buying experiance what i never thought it would be. Thank you, Thank you, Thank you..... More

Dealership pulled typical bait and switch on very informed consumer! I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every Subaru model twice before presenting an informed consumer! I researched an outback sport, accessories, sticker, dealer holdbacks, etc. Drove every Subaru model twice before presenting an exact specification from the Subaru web site to nine Maine dealers. Charlies was aggressive, instantly matching the best deal I had and quoting well on accessories. Other dealers questioned just how good the deal is. So I questioned the deal twice and asked for the deal to have all paperwork drafted to "force the issue". Twice my sales person said that all numbers, features, etc were correct and final. When I called to finalized deal, only the "manager was available". But he assured me that he "was involved in all pricing aspects of this vehicle pricing with my sales person". So I proceeded to try to get the paper work done and the car delivered to me.... Suddenly he needed to make sure everything was there "for my best interest" and to "make sure that "all the T's are crossed", etc. Well, guess what....1500 dollars more later, he found a few "mistakes". Would you do business with a dealer that bait and switched after I already tried to question the deal several times? Charlies was too aggressive to be true and confirmed it in emails twice...that amounts to misrepresentation to the consumer, outright bait and switching the deal or just having a lousy business model that can quote vehicles. Admittedly I was streamed because I had shut down my other deals that were close. The manager Brad, called me a "telephone tough guy" and that "Charlies had lawyers for this kind of thing." I guess Charlies needs those lawyers a lot, considering my experience. More