Over the last several years put our trust into Chase Chevrolet to purchase and service our vehicles. We have had A+ experiences and F experiences.
Unfortunately the more recent service experiences have been on a disappointing decline, which are the F grade experiences. We have been a proud owner of Chevrolet cars and trucks since 2005, all purchased through this dealership. We have spent nearly $20,000.00 on services, replacement parts, dishonesty and mistakes in just the last couple of years. Services on just one vehicle which continues to have unresolved issues. At what point do we just call it quits and go somewhere more reliable for the work and answers during/after the first service? There is no timely fashion in which we receive our vehicle back (last time 9 days and a rental vehicle for the last day of service) with little to no communication. There have been times where quotes are given and the budget is gone over by a large sum (and more recently by 1,200.00) If the work isn't done, it will be seemingly detrimental. So again we deplete our funds into this vehicle and we receive it back with the same unresolved issue and less to our name. My heart sinks when we bring it in because Chase has become more of a burden than a blessing. Sad and disappointed, a 1 star rating of the misplaced honesty and integrity to the value and loyalty of their guests.