
Chavez-Jessup GMC
Indio, CA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Sales Manager John Carlisle tried telling me “I don’t know if the trim on your hood broke from a basketball hitting it” 1. It’s a 60K vehicle and nothing should break if a basketball hits it. 2. With a l know if the trim on your hood broke from a basketball hitting it” 1. It’s a 60K vehicle and nothing should break if a basketball hits it. 2. With a little research it’s easy to find that the trim on the hood breaking off is a common problem with these vehicles. John was very disrespectful, accused me of causing the issue and refused to help. Who believes plastic should be breaking while driving in a 60K vehicle? More
They blocked account in Facebook, apparently they don’t like it when customers share their terrible experience buying vehicles from them. The owners of Jessup Chavez even tried to contact my employer to co like it when customers share their terrible experience buying vehicles from them. The owners of Jessup Chavez even tried to contact my employer to convince me to remove my negative experience. This is who they are, not only do they not provide decent customer service, they will also attempt to contact your employer to prevent you from telling the truth of your experience. I’ve purchased 4 vehicles from Jessup and Jessup Chavez in 8 years and this is how they treat me. Do not buy from here, I hope that no one else has to experience this. More
Brutal customer service. I purchased a GMC Sierra Denali for 70K, while driving down the freeway a plastic piece on the front of the hood broke. To prevent it from breaking c I purchased a GMC Sierra Denali for 70K, while driving down the freeway a plastic piece on the front of the hood broke. To prevent it from breaking completely off I had to tape it to the hood. The dealership has told me this piece was not covered by warranty. It’s a 70K truck that had a piece of plastic break while I was driving down the freeway. At a minimum this was a defect, they should take more pride in their products and take care of their customers. John the sales manager repeatedly tried to change the story of what happened and why it broke. Even suggesting a basketball hit it causing the plastic to break. Read the picture attached, this is a common problem with the vehicle, experienced by many customers. Why buy a vehicle that falls apart while you’re driving down the road, especially from a dealership that is rude and has no intention of helping the customer. More
Brutal customer service. I purchased a GMC Sierra Denali for 70K, while driving down the freeway a plastic piece on the front of the hood broke. To prevent it from breaking c I purchased a GMC Sierra Denali for 70K, while driving down the freeway a plastic piece on the front of the hood broke. To prevent it from breaking completely off I had to tape it to the hood. The dealership has told me this piece was not covered by warranty. It’s a 70K truck that had a piece of plastic break while I was driving down the freeway. At a minimum this was a defect, they should take more pride in their products and take care of their customers. John the sales manager repeatedly tried to change the story of what happened and why it broke. Even suggesting a basketball hit it causing the plastic to break. Read the picture attached, this is a common problem with the vehicle, experienced by many customers. Why buy a vehicle that falls apart while you’re driving down the road, especially from a dealership that is rude and has no intention of helping the customer. More
This is my first time using Chavez-Jessup. Great service and pick up went smoothly. Great service and pick up went smoothly. More
Very professional service, offer pick and drop if needed. Will discuss with you what they rcommend for your car. Will discuss with you what they rcommend for your car. More
Always have excellant service when we bring the truck in for service. personnel are very helpful and personable. for service. personnel are very helpful and personable. More
I was lied to from the moment I made the appointment. And I got a flyer that even stated they matched prices on tires. I took in dozens of places that sold tires. They wouldn’t match any of them. They br And I got a flyer that even stated they matched prices on tires. I took in dozens of places that sold tires. They wouldn’t match any of them. They brought out paperwork not that was on my flyer, but they had in the back room. I will never return to Chavez and I’ve purchased two cars from you in the last three years no more. More