Chavez-Jessup GMC - Service Center

My 2022 GMC at4 gave up on the way to california with me and my 80 year old mother and my 14 year old son in the middle of nowhere. I called roadside assistance and they said they can only provide a tow to and my 80 year old mother and my 14 year old son in the middle of nowhere. I called roadside assistance and they said they can only provide a tow to the nearest GMC dealer which was 2 hours away and then said we had to find someone to take us to the dealer so we asked the dealer for help and got the same response with zero compassion! We begged the towing company to take us to the dealership and not abandon us and thank God that driver helped because all 3 of us would be left there as scared as we all were because anything could have happened to us and it took approx 2 hours for them to find us even with the norstar equipped truck even after we spoke to them and were very rude and said couldnt help us. The dealership offered no assistance so my husband had to call customer service for help and finally spoke to Micaela she assured my husband that he would be refunded all expenses which he is still waiting because they are going back on their word.. I am not close to being done with this nightmare . expect it to get published everywhere! More

We purchased a vehicle ONE month ago from Riverton Chevrolet in Sandy, Utah and drove it to California. The car broke down the day we got there. I took it to Coachella Valley GMC in Indio California Chevrolet in Sandy, Utah and drove it to California. The car broke down the day we got there. I took it to Coachella Valley GMC in Indio California and was told it needed $3000 in repairs. I contacted Riverton Chevrolet in Utah because I felt they were an honest company that would sell me a reliable car that would last far more than a month and would back up their sale. I spoke with 2 different people in Utah- Logan Page and Steve Carter. Both of them told me there was nothing they were willing to do to help with the cost. When we asked for the corporate number to discuss the matter we were told they don't have a number for that! The dealership in California- Coachella Valley GMC was the complete opposite. There, I spoke with Raymond Gamboa- service advisor. He went above and beyond to help us out. He contacted the GM corporation and was able to lower the price of service (and gave us the number if we needed to contact them in the future), he found other repairs that the Utah dealer should have caught before selling us the car. He simply showed that he was sorry for the situation we were in and made us feel like he truly cared about us. We also met Ed Chavez- owner of Coachella Valley GMC. We had paid for the repairs and were headed back to Utah and he still wanted Raymond to look further into our car to see if anything more could be done to help with our cost. Our next car- I would drive the 800 miles from Utah to buy from this great dealer. More

From day one of looking for a new car I was impressed. From day one of looking for a new car I was impressed. There was no hurry for me to make up my mind. They took the time to make sure they found me th From day one of looking for a new car I was impressed. There was no hurry for me to make up my mind. They took the time to make sure they found me the car I was looking for. Buy the time i bought my vehical everyone from service writer to the parts man to the owner knew me by name. The most favorable thing I can say is this is the first dealership I actually returned to by a second vehical when my wife needed a new car. When returning for service we were definitly given prioroty treatment. More

My wife and I have each visited this dealership for service with unsatisfactory results. My visit was for an oil change. When I went to pick up my vehicle I was told I needed major brake repairs includ service with unsatisfactory results. My visit was for an oil change. When I went to pick up my vehicle I was told I needed major brake repairs including pads and rotors. When I advised the service reps that Pep Boys had replaced pads and rotors less than six months earlier they changed their minds and said the brakes were okay afterall. When my wife took her car in for routine servicing they told her she needed a new right front wheel bearing. She had the work done and then they told she also needed a new starter. I was suspicious especially after my experience and had the replaced wheel bearing evaluated by a third party who said there was nothing wrong with it. Subsequently we submitted an "upsell" complaint to the Bureau of Automotive Repair who investigated and cited them for two violations. I would avoid this dealership for any repair or service work. More