Chavez-Jessup GMC - Service Center

I am happy with Stan the service writer at GMC. I am not happy with all the greasy fingerprints on the inside of my windshield after they installed a new rear view mirror which also was dirty I am not happy with all the greasy fingerprints on the inside of my windshield after they installed a new rear view mirror which also was dirty More

My appointment was at 8am and they made me wait for my till the shop closed. I was waiting in the waiting room until they told me I should go home. While I was waiting at home I was waiting for a call and till the shop closed. I was waiting in the waiting room until they told me I should go home. While I was waiting at home I was waiting for a call and I called at 5;00 pm and they said it would be ready by 5:30. I showed up and they said the tech was finishing up. He was doing an update in the radio. By the way the radio is still cutting off on occasion and still hasn’t been resolved. They couldn’t duplicate the problem that I took it in for.: the gear getting stuck on park regardless if I have it in reverse or drive. Showed them pictures of the problem but obviously it is an intermittent problem. Needless to say my day felt like a waste. Nothing was resolved. They also forgot to attach the multipoint inspection paper to my paperwork because they had already closed the shop. Called the following day and couldn’t get a hold of the service writer but when I was able to talk to Jorge he got me the paperwork emailed immediately. More

Jesse was efficient and helpful for Oil Change and Rotation. Informed me of upcoming service due dates for consideration. Delivered on time with great transportation options instead of waiting around. Rotation. Informed me of upcoming service due dates for consideration. Delivered on time with great transportation options instead of waiting around. 2 Thumbs up! More

Great experience! Efficient! Very pleased with the service! Kept me informed and took time to explain everything to me. Will make this my home for buying my next v Efficient! Very pleased with the service! Kept me informed and took time to explain everything to me. Will make this my home for buying my next vehicle for sure More

The service was great, Jesse always does a great job for us. The vehicle was serviced and out within two hours and I have my wife back on the road in one morning, which made her very happy. Thank you very m us. The vehicle was serviced and out within two hours and I have my wife back on the road in one morning, which made her very happy. Thank you very much! More

Always great service, with a smile. I get my car back in a timely fashion. I get my car back in a timely fashion. More

Jesse was my service desk coordinator. He is extremely professional and well versed in automotive operations. He answers all questions and helps you with Explaining the service best s He is extremely professional and well versed in automotive operations. He answers all questions and helps you with Explaining the service best suited for your Auto. I have always had a good experience at this dealership. George Allen More

Always a nice experience having service done. They keep you informed of the progress, inspect my Tourx for anything that needs attention. Been dealing with Jorge for years - very knowledgeable, They keep you informed of the progress, inspect my Tourx for anything that needs attention. Been dealing with Jorge for years - very knowledgeable, friendly, and professional. I highly recommend this service department. More

The mechanics have tried to fix my truck but not been able to find the issue. However, I have been okay with all the work they have done. Yet, this last time, the service department has had my truck fo able to find the issue. However, I have been okay with all the work they have done. Yet, this last time, the service department has had my truck for over a week. In that time I have only heard back from them once. I have called three times and no one has returned my calls. This is not good. More

Jorge was very professional and he did not try to upsell services I did not need at this time. Good experience as I waited for my car. services I did not need at this time. Good experience as I waited for my car. More