Chavez-Jessup GMC - Service Center

From day one of looking for a new car I was impressed. From day one of looking for a new car I was impressed. There was no hurry for me to make up my mind. They took the time to make sure they found me th From day one of looking for a new car I was impressed. There was no hurry for me to make up my mind. They took the time to make sure they found me the car I was looking for. Buy the time i bought my vehical everyone from service writer to the parts man to the owner knew me by name. The most favorable thing I can say is this is the first dealership I actually returned to by a second vehical when my wife needed a new car. When returning for service we were definitly given prioroty treatment. More

My wife and I have each visited this dealership for service with unsatisfactory results. My visit was for an oil change. When I went to pick up my vehicle I was told I needed major brake repairs includ service with unsatisfactory results. My visit was for an oil change. When I went to pick up my vehicle I was told I needed major brake repairs including pads and rotors. When I advised the service reps that Pep Boys had replaced pads and rotors less than six months earlier they changed their minds and said the brakes were okay afterall. When my wife took her car in for routine servicing they told her she needed a new right front wheel bearing. She had the work done and then they told she also needed a new starter. I was suspicious especially after my experience and had the replaced wheel bearing evaluated by a third party who said there was nothing wrong with it. Subsequently we submitted an "upsell" complaint to the Bureau of Automotive Repair who investigated and cited them for two violations. I would avoid this dealership for any repair or service work. More