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Checkered Flag Hyundai World
Virginia Beach, VA
1,617 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,617 Reviews of Checkered Flag Hyundai World
April 12, 2022
Avoid this business at all costs. I brought my vehicle to Checkered Flag Hyundai weeks ago to fix a very minor issue regarding a molding on a newer Sonata where the plastic was scr I brought my vehicle to Checkered Flag Hyundai weeks ago to fix a very minor issue regarding a molding on a newer Sonata where the plastic was scratched and barely punctured -- from far away you can't even tell there was damage. Checkered Flag provided a service appointment (Jessica, the service advisor) the next day, and when the vehicle was worked on it was discovered the part was actually wrong – but they had already torn off the molding and broken the piece in the process. Jessica promised to order the correct part and call us back – but never followed through. A week later, I call their parts department and discover the part was in fact ordered and had arrived a day or two ago – yet nobody had called us to set an appointment. I speak with the service manager (Ashley) and I am told the part needs to be painted and that it will get done the following week. A week goes by, no word from anyone or any status updates. I call and email Ashley, no response. I call and email Bryan Lane (General Manager, same guy who responds to most of these reviews on Google) to discuss the problem and find resolution. No response. That very day we receive a text message from the dealership at 9PM EST to set an appointment in the future because, guess what, the part has not yet been painted and they just aren’t sure on the timeline. The follow up is a clear confusion on where we are in the process and what the next step is. It’s been almost a month. So I’ve had to drive around with a molding missing on my car for several weeks now with still no idea on when Checkered Flag Hyundai intends to fix the problem. I could have at least had my slightly damaged part put back on in the meantime and taken the vehicle to a different shop that knows what they’re doing. Unprofessional barely scratches the surface on how to define this place. More
by andyinvabeach
Employees Worked With
Bryan Lane
April 07, 2022
Denise was amazing helping me after my car accident in March! She kept me informed every week about new vehicles coming in. Although I had found one with someone else, I will tell everyone to go see Denis March! She kept me informed every week about new vehicles coming in. Although I had found one with someone else, I will tell everyone to go see Denise Polinchock at Checkered Flag Hyundai! She is a blessing! More
by natalia.c.valencia
Employees Worked With
Denise Polinchock
March 19, 2022
DiMario was kind, patient, and listened to everything we were looking for! He stayed late to make sure we were able to pick up in the AM with no issues! were looking for! He stayed late to make sure we were able to pick up in the AM with no issues! More
by KSEller
Employees Worked With
Demario Street
March 04, 2022
I haven't had to purchase a car in a long time. This was the easiest most pleasant car buying experience I have ever had. Thank you Demario for your expertise and demeanor. You helped make the expe This was the easiest most pleasant car buying experience I have ever had. Thank you Demario for your expertise and demeanor. You helped make the experience what it was. More
by tig08ger
Employees Worked With
Demario Street
February 24, 2022
Mark scholz feb 22 2022. I bought a 2022 Hyundai Tucson blue hybrid. Martene hogan went above and beyond to help me secure the deal kudos the the finance guys also great Wo I bought a 2022 Hyundai Tucson blue hybrid. Martene hogan went above and beyond to help me secure the deal kudos the the finance guys also great Work I have wanting one of these suvs for a longtime. Military Veteran. You surely know how to make a person feel welcome Valued as a customer not adolescent amount. This is truly an awesome experience. Show Ed how everything worked. Great skills she represents. You definitely have a great employee working for you. Keep it up Martene I thank you 🙏 More
by markscholz26
Employees Worked With
Martene Hogan
February 18, 2022
Demario made the process of getting a car simple and STRESS FREE!! No haggling, no hard pressure sales, just an easy going experience where I personally think I got the best deal in the STATE!!😅 I may STRESS FREE!! No haggling, no hard pressure sales, just an easy going experience where I personally think I got the best deal in the STATE!!😅 I may be down with Hyundai for LIFE after this easy experience. And thanks to the GM for expediting the arrival of my car. I appreciate you! More
by kontrolldkhaos
Employees Worked With
Demario Street
February 13, 2022
Demario was super awesome to work with! The entire staff was incredible! That’s how car buying should be. No pressure or pushing to make a sale. Keep up the great work! was incredible! That’s how car buying should be. No pressure or pushing to make a sale. Keep up the great work! More
by Michael Gist
Employees Worked With
Demario Street, Tommy Washington
February 06, 2022
Demario was fantastic! From start to finish, he was helpful and courteous, and very knowledgeable. He answered all of my questions and provided some helpful feedback when it came to making my decision. helpful and courteous, and very knowledgeable. He answered all of my questions and provided some helpful feedback when it came to making my decision. He made the process simple and easy. Would highly recommend working with him! More
by Peter Ikeda
Employees Worked With
Demario Street
