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Checkered Flag Hyundai World
Virginia Beach, VA
1,617 Reviews
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1,617 Reviews of Checkered Flag Hyundai World
April 27, 2015
Great Sales Team Poor Service I would like to take a moment to outline my horrible experience with the Hyundai Service members My appointment was scheduled for 4/21/15 and was note I would like to take a moment to outline my horrible experience with the Hyundai Service members My appointment was scheduled for 4/21/15 and was noted as a drop off in the morning with the use of a rental car. When I arrived I would like to point out that I was greeted at the door by Huy however, I was told to deal with Amanda. I spoke with Amanda and was told that my car was being sent to Walts Water Work's, a local water leak specialist. After this discussion I was asked did I have time to wait for my loaner to be washed, to which I replied no. It is my opinion that this should have been ready for me as they knew that I was coming. The car was filthy with the looks of white paint or scuffs in the back of the car and on the passenger seat. There was no GPS service in the vehicle because the SD card was not in the vehicle. The car had no mats in the vehicle and I signed a paper stating it had full gas only to find it had ¾ of a tank of gas. Now to review the communication, or lack thereof that I received from Hyundai: 4/21 - I received no phone calls to status my vehicle. I called them and left a message for Huy at approximately 4:30 PM requesting information on my vehicle. 4/22 - At approximately 3:30 PM I still had not heard from anyone so I called in and asked for Huy whom I was told to deal with. Someone in the call center, I believe Michelle, was kind enough to find him after I voiced my concerns about not hearing from anyone for two days. At 3:45 PM Huy advised that he had not heard back from Walts and that they were difficult to get a hold of. I inturn asked that he please find out something and call me back as they close at 4:30 PM. At 5:30PM I still had not heard back from Huy so I called again. At this time I was informed that my car had not even made it to Walts, to which I asked why did he state earlier that he was having difficulty reaching them and had no information back from them. Being extremely pissed off I asked to speak to Amanda. Amanda advised that they were having difficulty getting my car over to Walts but they would be sure to get it there by 4/23. 4/23 - I called looking for an update on my vehicle and was unable to reach anyone. At this time I decided to call Walts directly to see if they even had my vehicle, which they did! I spoke with a man named Russ, very nice and helpful guy. I went over some of the issued related to the water leaking with him and he advised that none of that had been relayed to him from Hyundai. At approximately 4:45 PM I received a call from Amanda updating me on my vehicle, to which she mentioned she knew that I had spoke Walts directly. 4/24 - At 4:30 PM I had received no call to status my vehicle. I left a message for both Huy and Amanda. Being that is was Friday I called back at 5PM to find out something. I spoke with Huy and he said they had not heard from Walts and would I be ok staying in the loaner. I advised Huy that even if I didn't want to it was not going to matter because Walt's closes at 4:30 PM. I asked him questions about the warranty process and the possibilities of not being able to duplicate the leak and what my next step would be. Huy responded that he did not know. At that time I asked to speak with Amanda. He advised that she was in a meeting, so I asked that he please have her call me back before she left so that I could be informed. 4/25 & 4/26 - the weekend passed with no information being given on Friday ( No call back form Amanda) Today 4/26 @ 9:53 I received a call from Walts as they have called Hyundai with an update on my vehicle and have heard nothing back. I was informed of the status of my vehicle and that information will be left in my vehicle so that I can bring the vehicle back by when it is leaking so that they can see the leak and determine where it is coming from. Im really ok with knowing that I am receiving the vehicle back without it being repaired and I fully understand that these things may take time to duplicate or visually see the water coming in the vehicle. Im not ok with not being kept in the loop, being lied to, and not having my calls returned. I really don't think it is asking for too much when you ask for a phone call a day. I think that it is absolutely ridiculous for me to receive better service form Walts than the company that I took my vehicle to in the first place. Walts kept me more informed about my vehicle than Amanda or Huy. More
by ChrisitnaCollins
Employees Worked With
Amanda, Huy, Todd, Michelle
April 22, 2015
Great Buying Experience I recently purchased a 2015 Hyundai Tucson SE and had a terrific experience at Checkered Flag Hyundai. The staff were knowledgable and friendly, and t I recently purchased a 2015 Hyundai Tucson SE and had a terrific experience at Checkered Flag Hyundai. The staff were knowledgable and friendly, and they did a great job handling my trade and finding me the best leasing deal. Outstanding service and a great selection of vehicles. I've also had my first service visit, for the interior treatment I purchased, and it also went very smoothly. They were ready at the scheduled appointment time, and had a loaner for me to use for the day. I've very impressed with all aspects of the dealership. Great job, Checkered Flag Hyundai! More
by Marty
Employees Worked With
Jasmine Hyman, Tom Coyle, Chad Frick, Aran Benjamin
February 01, 2015
Avoid as much as you can That place is a mess, and they only smile to prospect buyers. The Hyundai service shop on 3033 Virginia Beach Blvd. is the worst experience I've ever That place is a mess, and they only smile to prospect buyers. The Hyundai service shop on 3033 Virginia Beach Blvd. is the worst experience I've ever had, careless and unprofessional staff. You need to make an appointment even for oil change three weeks in advance, and to be taking care of you like you just walk in. Ridiculous! I have leased (2) 2013 Hyundai's, and when the lease is mature I'll never come back again. The service manager Johnnie Landers is careless and superficial. He suggested me to leave the car for couples days in the shop, but when asked for rental he told me that rental is limited. I realized quick who I'm dealing with. More
by Emma
Employees Worked With
Johnnie Landers
November 01, 2014
Not costumer friendly once car bought I had bad experiences...price of battery twice as high w/ half shelf life than one from an auto store. Was told that courtesy car washes were no longe I had bad experiences...price of battery twice as high w/ half shelf life than one from an auto store. Was told that courtesy car washes were no longer given & found out a year later that this wasn't true. Had been told that vacuums were never part of a courtesy...that isn't true. Reverse lights were not hooked up once tail light hardware had been replaced (this has been resolved but it still never should've happened.)I was so dissatisfied I was going to go to another dealership for maintenance work and the ONLY reason I haven't done so is Abby Witmer, the customer service gal...(as well as Jonathan). Both of these young people are friendly and courteous. Jonathan took c/o my tail light problem and Abby is phenomenal in getting me an appt, finding out the problem, & quoting me correct prices. She is friendly, professional, and me, old enough to be her grandmother, I truly appreciate her helpfulness! I NEVER got a survey to comment on this young lady although I'm told I should always get one after every visit. I have yet to get one so this young woman has never gotten her fair share of scores from me. More
by cubbyandsusie
Employees Worked With
Abby Witmer
October 10, 2014
Hyundai Service Appointment Fantastic job by Jonathan Jacob! He was very knowledgeable, courteous and professional! The service was completed and on time as promised. I recomm Fantastic job by Jonathan Jacob! He was very knowledgeable, courteous and professional! The service was completed and on time as promised. I recommend this dealership....and ask for Jonathan! More
by Louser
Employees Worked With
Jonathan Jacob
June 28, 2014
2014 Hyundai Sonata - Best Purchase Experience! My wife and I recently purchased a 2014 Hyundai Sonata GLS from Checkered Flag Hyundai. Words cannot expressed how pleased we were with the whole buy My wife and I recently purchased a 2014 Hyundai Sonata GLS from Checkered Flag Hyundai. Words cannot expressed how pleased we were with the whole buying experience from our initial inquiry on the internet to the moment we drove off the lot with the car. The buying experience was pleasant, enjoyable and most importantly, there was no pressure or stress! Ugur Duman was our salesperson, who was kind, professional, and courteous. He was quick to answer all our questions and helpful. Not only was he accommodating to us, but when we brought in our son who has special needs, Mr. Duman asked if there was anything else he can do to ensure our son was comfortable as well . This kind of professionalism and compassion is very appreciated! Tom Coyle was our sales manager, who took time to listen to what we were looking for and based on our financial situation advised us that they would do everything they can to earn our business. Well, they delivered! Our credit history is blemished by foolish mistakes that we made in the past and my credit score reflects this. However, Mr Duman and Mr Coyle never ceased to treat us with respect and dignity. And though, I came in pre-authorized from my current lender on a vehicle I am financing, they provided me a much better offer! Throughout the process, they worked with me in all aspects including monthly payment and the arranging of the down payment. Mr Duman and Mr Coyle never used any type of pressure tactics whatsoever, instead, they focused on finding solutions based on our situation. The result: We took delivery of our brand new car! We feel extremely comfortable and our very happy with our experience at Checkered Flag. Another testimony of their service: most dealers will ask you to write positive feedback on dealer review and feedback sites. No one at Checkered Flag mentioned this. We are so blessed to receive such great service, I advised Mr Duman that I would gladly initiate this on my own. I highly recommend this dealership and highly recommend Mr Ugur Duman and Mr. Tom Coyle. More
by 2014Sonota
Employees Worked With
Ugur Duman, Tom Coyle
May 21, 2014
Brand New Sante Fe Sport!!! Just purchased my first Hyundai!!! Was an amazing experience and I got an unbelievable deal!!! They went above and beyond to make this deal and make Just purchased my first Hyundai!!! Was an amazing experience and I got an unbelievable deal!!! They went above and beyond to make this deal and make sure I was happy! I have bought 7 cars in my time and this by far was the easiest and the best!!! Thanks Checkered Flag!! Joe More
by thejoefu
Employees Worked With
Douman(sales) Tom Coyle(manager)
May 04, 2014
Why even bother to make an appointment!?!?!? I had an appointment for a car inspection on April 29th at 3 o'clock. I informed the person at the service area that I would be waiting. I was told it I had an appointment for a car inspection on April 29th at 3 o'clock. I informed the person at the service area that I would be waiting. I was told it was going to be one and a half hours. Well 33 minutes went by and the car was still in the spot I parked it. I went to the service desk and asked why. Well shortly after that I was told that the mechanics were pretty well backed up. If I did not ask who knows how long I would be waiting.( By the way they were going to take care of a recall along with the inspection) Someone could have informed me that the mechanics were backed up and asked me it I still wanted to wait. No consideration at this checkered flag location. The service manager did call me but I was not home. He said he wanted to talk to me about the situation. I returned his call the next day when I received it---but he has never tried to get back with me. More
by jrogers68
Employees Worked With
person at the service counter
March 24, 2014
Two weeks ago I had my Hyundai Genesis Coupe in for a 15,000 maintenance. While the car was at the dealer being service, they called to ask if I wanted to go ahead and have my tires balanced, recommendi 15,000 maintenance. While the car was at the dealer being service, they called to ask if I wanted to go ahead and have my tires balanced, recommending that this was a good thing to do whenever you have the tires rotated. I opted not to. I washed my car last Saturday, the first time since they washed it for me at my service appointment. I noticed that my rear tires had not been rotated. How do I know that, because the front and rear tires are different sizes. They can only rotate the tires from side to side. I have a scratch on the back rear wheel that is not noticable to the eye, but I know its there and I know when I did it. Sooooo glad I did not get ripped off for the tire balancing charge as I did for the tire rotation. More
by lrelano
Employees Worked With
Shelton
February 08, 2014
Just purchased a 2011 Hyundai Sonata and working with Bob and DJ in finance was an awesome experience. Bob is the best salesman at that dealership and he is truly an honest man and went above and beyond in a and DJ in finance was an awesome experience. Bob is the best salesman at that dealership and he is truly an honest man and went above and beyond in assisting me with my purchase. He is not your typical overbearing car salesman. He took care of my interests and displayed exceptional knowledge of the vehicle I was interested in. Thank you for your outstanding customer service Bob! DJ down in financing was a great help as well. Great personality and standup guy! He is great with numbers and made the paperwork such a smooth, easy process without forcefeeding you needless information. This is the best car buying experience I have ever had in the 12 years I have lived in Va Beach. Hall, Priority and my most hated dealership in the area(Nissan of Chesapeake/Victory Nissan) should take a class taught by Checkered Flag Hyundai in basic car dealership/customer service fundamentals 101 and they might be able to sell more than 1 vehicle a month. Thanks again for the great car buying experience. You will definately be recommended to all my friends and co-workers! More
by delmundo
Employees Worked With
Bob Rischitelli
