Cherokee County Nissan

Many customers service and customer management gaps. The 1 to 1 service rep to customer strategy only works if your service reps setup a backup if they are going to be out. Our service rep was out fo The 1 to 1 service rep to customer strategy only works if your service reps setup a backup if they are going to be out. Our service rep was out for the day and no one knew about our repair. If your technicians close out cases before your service reps communicate with the customer, you lose visibility to the ticket. This compounded with our service rep being out left another service rep scrambling to find our ticket. When we called back to check on our vehicle you had no clue where our car was or why we were getting service. You don’t get good problem statement and/or clarity problem statements. Your service rep called us back and communicated there was no problem found and told us to come pick up our car. We had to reexplain the issue for you to be able to ID root cause and fix the issue. The only good part of this customer experience was the second service rep Bobby, who was put in a bad situation and used good soft skills to salvage what he could. I think your service workflows need serious attention. I don’t think there is a lot of thoughtfulness put into your customer experience! More

Great people to deal with. No arm twisting. Sales consultant Wais Safi was helpful and knowledgeable. No arm twisting. Sales consultant Wais Safi was helpful and knowledgeable. More

Great service , great care, great price ! Bryan always does an excellent job. I drive over an hour to get to you, passing other shops. Keep up the good work! Bryan always does an excellent job. I drive over an hour to get to you, passing other shops. Keep up the good work! More

Friendly and knowledgeable about service and issues that were going on with the vehicle. The time of service was reasonable and the process was easy. were going on with the vehicle. The time of service was reasonable and the process was easy. More

Friendly staff, explained thing thoroughly, pleasant waiting room, washed my car without me even asking waiting room, washed my car without me even asking More

As always, Bryan Walker is quick to assist with anything we need and does it in a kind, courteous and respectful manner. We have worked with Bryan many times in the difficulties we have with this car and h we need and does it in a kind, courteous and respectful manner. We have worked with Bryan many times in the difficulties we have with this car and he has always walked us through every problem to a positive resolution in the same manner. More

Bobby Austin was an excellent service person! He was helpful, friendly and easy to work with! He was helpful, friendly and easy to work with! More

I bought my first brand new car at this dealership. Recently went to patch one of my tires and the service was excellent. 10 out 10. Recently went to patch one of my tires and the service was excellent. 10 out 10. More

Work with Joe Simone when purchasing my Altima SR. He did a good job explaining the value of my car . Great experience! He did a good job explaining the value of my car . Great experience! More

It was a really nice place. I like that there were no hidden cost in prices. I like that there were no hidden cost in prices. More