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Cherry Hill Motors-Detail Shop

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2 Lifetime Reviews

1100 Haddonfield Rd, Cherry Hill, New Jersey 08002 Directions
Sales: (609) 663-2800

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2 Reviews of Cherry Hill Motors-Detail Shop

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May 27, 2009

"BAD SALES PRACTICES WOW, this is going to be a long..."

- cherryhill

BAD SALES PRACTICES WOW, this is going to be a long one ... lol First I called 856-663-1500 I got Nate the Great. When I spoke with him I told him I saw that the Jeep dealership was on a list that was given out on the NEWS with Charles Foulke Jr. as the owner and I was calling regarding purchasing a Jeep and I am looking for old stock 2008 that I could save from 7 to 8 thousand dollars (cause I know it will be much cheaper). Nate says “yeah sure we can do that for you, when u get there ask for Tom or Jorden (General Managers)”. So I said “Ok great”, I told him I’ll be there tomorrow @ 1708 West Marlton Pike Cherry Hill, NJ. He knew I was traveling far and prolly gave heads up to the salesmen. When I arrived early afternoon, I asked for Tom/Jordon. Tom profiled me within the 1/2 hour wait time, they had a couple of guys say Hi to me , try to flirt with me and make me feel special before Tom came to me and introduced me to Rob. He said he will take care of me and to show me what they have on stock. Rob then showed me some Jeeps and one of them was old stock 2008 jeep Sahara. I figured this would be in my budget and this is what Nate told me that was available. I was wondering why the window sticker that states the MSRP and BASE price was not anywhere in sight, yet I wanted to test drive it. So Rob then took me on a test drive as I was driving back he says pass the dealership and go onto the left side and jump on the highway. I then felt uncomfortable because I was unfamiliar with the area and I was alone with a strange man in a car for a long time. We ended up driving the vehicle for 35-40 minutes and I asked him why we jumped on the highway and he said for me to feel it out. I told him I wanted to go back, when we arrived to the dealers parking lot we parked the jeep and he suggested for me to remove the top of the jeep. I was already uncomfortable at that point and wanted to continue to close the deal. So we head inside and he shows me to a small table with chairs, as I sat down I felt like I was in one of those timeshares in Florida. Well now I wanted a price and Rob was stalling me, asking me for my driver’s license and scanning it into the computer. I asked him "why you’re scanning my driver’s license?”He said it was procedure so he can draw up his paper work. I still do not know what that machine is for? The computer was a POS system LCD and what looked like a finger print scan plate. As I returned to the table to wait for him to return, I heard laughter coming from the office (about 8 salesmen were laughing) where Rob was talking with Tom for my quote. When Rob returned he caught me asking another salesman what the machine was for. Rob then says to me "what you don’t believe me” I said "No" because when you went back to the office you and the salesmen were laughing, he didn’t respond. Well now he showed me the first offer it was $23,XXX and he showed me the MSRP which was $28,XXX. I told him I was guaranteed $7,000 to $8,000 off of old stock that’s why I’m here. And then I told him $21, XXX with soft top and NAV. He thought about it then he said X_______________ <~~ sign here and give me the deposit. I said ok I signed and cut a check for $10,000. I figured OK this is it. I got a fair deal :-) .... WRONG!!!!!!!!!!!!!WRONG!!!!!! WRONG!!!!!!!! Rob came back and sat next to me, and John sat across from me. I was told that Rob's deal with me wasn’t accurate and that it will be more especially with the add ons, then I said OK $22,XXX is FINAL. John smiled and walked away. Then Tom came over and tried convincing me that the real price of the Jeep would be $25,XXX (he showed me invoice, the Colored DOT incentives. He didn’t realize I did my homework already :-). The invoice is always marked up by the manufacturer by 2 to 3 % (that’s one of the holdbacks for the dealers). Then depending on the date of the invoice you may receive up to $2,000 - $3,000 off more. Jeep also gives you $1,000 cash to play with at the door, and since I was a previous Jeep owner I get $2,500 discount ... ETC and so on. I told Tom "No" I can’t afford that price. I told him I wanted to leave and want my check back. Tom then asked me “You going to continue shopping around?” I said "YES" (BIG MISTAKE!!) once he knew that, they kept stalling me. Well to end this story short, they came out chasing after me 3 times and calling me back in and the final deal I received was 25,XXX with the soft top included (I rolled my eyes and left) .I couldn’t believe they only took off $2,XXX from the 2008 Jeep Sahara they had on the LOT for a year, which they have to pay $$$ every month to sit on the LOT. As I was driving to the next dealer, I realized they close at 5pm. Tom had them stall me so I wouldn’t give my business to anyone else if I wasn’t going to give it to him. They never intended to sell me that jeep for the price or ball park I inquired for. I felt man handled, used and pissed off.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nate,Tom(general manager),John (Liason),Rob(rookie salesman in training),Mr.X (guy that keeps saying Hi to me and small talk),Jane (Foulke Sr. secretary), Pat (office manager), Laura (Foulke's lawyer)
May 27, 2009

"The next day I called Nate and told him what happened..."

- cherryhill

The next day I called Nate and told him what happened ,he seemed concerned over the phone and re-assured me that , I would get the Jeep at the price I was quoted. He said he would have to go and check how the deal was made. After a few calls back and forth he calls me back and says $26,000 for everything. :o .. I knew right there they didn’t want to sell me the jeep at all. Since that incident I have received several phone calls from the dealership saying "Hi”,"How you Doing" “call me back “I told them to leave me alone and to stop harassing me. I felt that this was becoming comical to them. I became so irate that I called the HEAD OFFICE several times to reach / speak to Charles Foulke Sr. / Jr. Jane (Charles Foulke Sr.secretary) gave my number to everyone but the person she works for. I received a call back from Jane telling me that Charles Foulke Sr. was driving on the cell phone and unable to call me and that I should speak to her about my situation. I stated to her that I knew she was being coached and that she works for Charles Foulke and she should give him the message to call me back, because I want to complain about the employees that he has working for him. I then called several times to try to reach Charles Foulke Sr. but everyone hides/covers and won’t let me speak to him. At a desperate attempt I left a message on Pat (office manager#) to please relay this message to Mr.Charles Foulke . The next phone call I received was Laura Ricollo (Charles Foulke Lawyer) 856-914-2084 telling me that I had a problem and should speak to her regarding Cherry Hill. I told her “I want to speak to Mr.Foulke directly and inform him how his employees treat his customers" and if no one can let him know. I will find another way to reach him. BTW- I saved every phone call with these people The employees that work for Charles Foulke are very greedy and they don’t care if the vehicle leaves the lot! Signed a very unhappy potential customer

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nate,Tom(general manager),John (Liason),Rob(rookie salesman in training),Mr.X (guy that keeps saying Hi to me and small talk),Jane (Foulke Sr. secretary), Pat (office manager), Laura (Foulke's lawyer)
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