Going to try and make this short. My fiancé and I decide to start searching for a camper Tuesday, 1st place Chesaco. Both currently have separate mortgage loans on our houses so we wanted to begin with financing, weren’t sure if we would qualify for a second large purchase. From the website, we found the camper. Went in and looked at it, did the finance application. Lance left and said that he was running our credit. A few minutes later he came back and said, good news your approved! We were surprised that it was so easy as we thought we would have to save a few more months and buy it with cash. He had us fill out more documents, pick out stabilizing equipment and breaks. Because we now knew we were approved we became anxious and went back out to compare the chosen one to another... had the difficult talks, etc. We paid our down payment and was ready to take our purchase just like any other dealership. 1st red flag... he then said we could pick it up a week from that day, very strange but okay. We both have 3 different credit monitoring services on our phone. The next day or phones were going crazy with inquiries. We thought it was strange so we called Lance just to follow up. Left a message because he was “busy”, waited hours with no call back, he was off Thursday so we wanted to catch him before he left for the day so we called right before they closed and got him. He said everything was fine and that he was waiting for corporate to do their part to finalize everything. I asked about the week wait and was able to move the pick up to Monday. He mentioned nothing about having to try another bank. Same thing happened Thursday and Friday. Literally, six hits on our credit (each). Typically, a dealer deal with one bank. That one bank pull a report from one bureau. We called Friday to ask him to stop, we couldn’t understand what was going on. So he then decided to be truthful and literally said that they have 15 banks that they try through (the craziest thing ever) and that they were going down the list. He asked if either of us knew anyone who worked, worshipped or lived near a bank an hour away because the bank that they are trying through requires it. So weird, he was running inquires through banks that we clearly did not qualify to use. So basically, on day one he went away for minutes and came back excited as if he actually got an approval. So dishonest!!! Who would want their credit ran 15 times!?!? It wasn’t that important, we would have just waited four more months and purchased using cash. We then said okay, since we’re not approved you’re issuing a refund now? He said no, we have to wait for corporate and hopefully we can issue it one day not week. This was all so crazy, I asked for a manager because he was able to instantly change me but could not instantly refund me. Obviously, the manage was “not in”. Seeing as though Lance avoided us for days while trying to be deceitful. I am going to avoid calling the manager and being avoided, here’s the review instead. We will be going to one of the surrounding RV dealers next time.
Update: I have disputed the transaction after waiting almost a week for a refund. I called the office and left a message for Bert numerous times before today, no call back. I asked for the number to corporate and was advised that there is no corporate office. This company is a scam.