Chevrolet 112 - Service Center

Fast & Polite The service counter people are very polite, the keep you informed, the work is done in a timely fashion, and they care that you are satisfied. The service counter people are very polite, the keep you informed, the work is done in a timely fashion, and they care that you are satisfied. More

Alexa went above and beyond to make sure I was happy I had an issue with a 'bolt-on' rolling bed cover on my Silverado from day one. It never lined up and locked properly. The truck came with the cover o I had an issue with a 'bolt-on' rolling bed cover on my Silverado from day one. It never lined up and locked properly. The truck came with the cover on it already and I bought it as inventory on the lot, so I didn't exactly ask for it. Long story short, I had the truck in for a recall and the sevice rep Alexa, was incredible. She had someone look at it and quickly realized that the cover had to be replaced. She ordered a new one and once it was in, set me up for an appointment where I could leave it for the day. I brought the truck up and she arranged for a loaner truck for me to take home. While it was in, she had the tech take care of the first oil change as well (so I didn't have to come back in the dead of winter) and also sent it to get fully detailed/cleaned. Alexa went out of her way to make sure I was taken care of and that everything went smoothly. Alexa brought such a positive vibe to the service desk...in what can often be a grueling ordeal. I've dealt with several dealerships in the past and Chevy 112 has been by far the best experience I've ever had. It's because of people like Alexa, that I (the customer) feels less pained by the service process and leaves fully satisfied and happy. I was so taken back by my positive experience that I couldn't stop talking about it with my colleagues. I Couldn't ask for anything more. More

Pleased Again! The whole service department staff is very helpful, polite, and professional! They addressed every issue and question that I had with great concern a The whole service department staff is very helpful, polite, and professional! They addressed every issue and question that I had with great concern and an with an instant answer. More

Repair work went smooth. Very polite; listened to everything we had to say; took the time to explain what the issue was and what was done to correct it. CEL was on and proble Very polite; listened to everything we had to say; took the time to explain what the issue was and what was done to correct it. CEL was on and problem identified and repaired. More

Routine oil change and tire rotation. I encountered a friendly, helpful staff as I did in the past. I had a question about the air pressure that was on the car's computer. The person who I encountered a friendly, helpful staff as I did in the past. I had a question about the air pressure that was on the car's computer. The person who checked me in said she would note that. I received efficient service and a good explanation about changes in tire pressure. My tires were inflated correctly and have remained so for since I had the service a month ago. More

DAMAGED MY CAR, won't show me surveillance Brought car in to get routine maintenance/oil change/tire rotation etc. Dropped off car on a Thursday night for morning service, and when I picked up Brought car in to get routine maintenance/oil change/tire rotation etc. Dropped off car on a Thursday night for morning service, and when I picked up the car (Friday evening) I noticed damage on passenger rear. Cracked tail light, scuffs/scrapes and bumper has gouge; clearly my car was hit. Was told they have to review surveillance which couldn't be done until Saturday. I left the car, as told to by Frank Taravella, the Sales Manager. Saturday afternoon I called (since THEY haven't called me!)- told it can't be reviewed until Monday, was urged to leave car there. Come Monday - I'm calling again and told by Nick, that Ron would review the surveillance. I WAS NEVER CALLED BACK ALL DAY, and by 3pm we decided my husband would go there and call cops to file report for insurance purposes. The cops even pointed out that the tires were NOT rotated, despite the paperwork stating they were. Every call to them was unprofessional, they were nasty, vague and evasive. Specifically Fran Lagasi the Service Manager - look out folks - she has claws and doesn't have the word NICE in her vocabulary. I was never able to speak with Ron or get definitive answer about the surveillance. Multiple people flip flopped on telling me that they hadn't reviewed the surveillance, then they had reviewed it and found nothing, and then was told there was NO footage. They are standing by their disclaimer on the drop off sheet which states they are not responsible for damages. Does that mean they can hit my car and get away with it? They tried telling me that the car was checked in at 730 am with damage which means someone hit my car between a 7pm drop off (after hours) and a 7am service appointment while already in their lot. Police report was filed, and husband went there by 5pm. As of Tuesday, my car is STILL THERE and they are not taking responsibility, yet won't show us the surveillance or prove otherwise. Now this is my problem when I did nothing wrong! My car was hit on their lot, overnight, and no one seems to know anything about it. I want to see the surveillance, I want to know why I wasn't contacted by them when they noticed the damage (IT'S A LEASE), why there is nothing noted on the order about this "pre-existing damage", and if there was an multi-point inspection done how did it pass with a cracked tail light and they not think to call me? If they rotated the tires, why did the cop notice that WAS NOT done? If they drove the car 2 miles as stated on the report, why is it not notated in the total mileage, and when they EXIT the lot I would be able to see the damage. JUST THE WORST EXPERIENCE EVER, WORST DEALER I HAVE EVER DEALT WITH. More

Praise from long time customer This was just a synthetic oil/filter servicing for my older Camaro SS. I was treated very professionally and very warmly by Stephen as a long time cus This was just a synthetic oil/filter servicing for my older Camaro SS. I was treated very professionally and very warmly by Stephen as a long time customer. As usual I was given an opportunity to speak to Dave who always works on my two cars and got some added insight on some issues we'd worked on with my other car -the Firebird T/A. Given that I come from Manhattan, I usually wait - and no problem doing so-for as long as it takes if it's a one day job. That said, my car was moved along on a timely basis and I was on my way. Thanks all! - Mike Weiss More

2003 Suburban Service Work was done in a timely manner and the reason why the services were needed was clearly explained. Plus, I did not feel unduly pressured to agree to Work was done in a timely manner and the reason why the services were needed was clearly explained. Plus, I did not feel unduly pressured to agree to the recommended services. More

First service at 112 Chevrolet This is my first experience with Chevrolet, I turned in a Nissan Versa for a Chevy Spark nd am very happy with my choice. The whole dealership experi This is my first experience with Chevrolet, I turned in a Nissan Versa for a Chevy Spark nd am very happy with my choice. The whole dealership experience was fantastic as was the service experience. Stephen McHone was my service representative and he was very curteous, professional and knowledgeable. He answered all my questions and the service was exceptional. Kudos to your team! Ronald E. Andersen More

DONT GO HERE FOR ANYTHING DON'T GO TO CHEVY 112 FOR ANYTHING TO BUY OR FOR SERVICE!!!!!!!! After serving in the navy for 5 years I bought a car with having in mind that I would DON'T GO TO CHEVY 112 FOR ANYTHING TO BUY OR FOR SERVICE!!!!!!!! After serving in the navy for 5 years I bought a car with having in mind that I would have the car paid off after I got out of the military and I would be home free with a car that was barely driven. Well unfortunately my time in the military got cut a little short and I was unable to pay off the car in the time that I wanted to. Nonetheless I bought the car from Chevy 112 after not driving the car for two years because I was overseas in japan, I found myself home with my car I started driving it every day to get back and forth from work and to see family everything started to go south with the car. At about 20,000 miles the car started to go to xxxx. The manual transmission wound up blowing a ball bearing through the transmission housing they fixed that. After the air conditioning motor went bad then the tie rod on the passenger side all which Chevy 112 replaced. After that is went thing took a turn for the worse. I brought the car in for something that I thought would have been an easy thing for them. I bought the car in because the heated seat wasn't working and I heard a clicking noise in reverse from the transmission. They wound up calling me about a week later and told me they found nothing wrong (the heated seats still don't work now) when I arrived there I found my car had lift damages and damage to the driver’s side fender they refused they did the damages I called to cops to report the damages and after the report was filed I brought the car home. A couple of weeks passed and I was driving home from a friend’s house and the brakes became rock hard I could not hit the brakes at all. I didn't want to bring it to 112 after the incident so I bought it to Atlantic Chevy they replaced the intake manifold because the vacuum tube that connects the intake to the master brake cylinder cracked off. After talking to the parts guy at Atlantic he said the only way that happens is if someone (like when replacing the transmission) breaks it. So 20000 miles after the first transmission goes now at 40000 miles the second transmission seems to have gone. I called Chevy corporate because all the Chevy dealerships refused to work on my car. While in conversation with corporate I talked to 27 different customer service reps and 4 managers (senior advisors) where only one of them was even a little helpful but still having to contact the BBB. This fight with corporate took a month because I didn’t want Chevy 112 to look at the car due to the problem I had with them. So I did give in and I drove the car to Chevy 112 where they refused to work on my car. After the contact with the BBB it took a week from another dealer to look at my car Smithtown Chevy where they found that it was only the cable from the manual shift to the transmission broke off. With that being said they were to only dealer to take one the challenge but it did take them a week and a half to fix an issue that should have only taken 1.6 hours by the book the felt compelled to charge me 3 hours labor and diagnostics when my Warrentech warranty insurance paid for the "JOB" (1.6 hours) and diagnostics which after talking to Warrentech they said they were covering. So as of today I have sold my 2013 Chevy Sonic LTZ and bought a 2016 Subaru Impreza. More