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Chevy Chase Buick

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4 Lifetime Reviews

5220 Wisconsin Ave NW, Washington, Dist. of Columbia 20015 Directions
Sales: (202) 537-1300

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4 Reviews of Chevy Chase Buick

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March 02, 2010

"Used car purchased at Chevy Chase Cars incurred $8000..."

- williamr186

Used car purchased at Chevy Chase Cars incurred $8000 worth of repairs within 2,000 miles of purchase, major parts failures that would have had to have been noticed by any competent inspector leading me to believe all they do is wash and wax. Dealer refused any responsibility. Would NEVER recommend.

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Recommend Dealer
No
Employees Worked With
Aziz
October 26, 2009

"My experience with the dealership was good. I was only..."

- mitchorcutt

My experience with the dealership was good. I was only looking at new cars not at the point of buying and they answered all of my questions and concerns without being too pushy. I did not test drive any cars but did pick up some brochures and information.

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Recommend Dealer
Yes
Employees Worked With
Steve
January 14, 2009

"I have been fortunate in that the service issues with my..."

- chevy2009

I have been fortunate in that the service issues with my car have not been that serious; however the service department is a mess! Getting a repair done correctly the first time simply does not happen. Worse, the service staff and manager simply do not care. I recently purchased a new tahoe that I would never bring to their service department. After purchasing a few cars from Chevy Chase Cars I went elsewhere. I can remember as a child going their with my grandfather when he bought a new Olds. circa 1979 & 1983...After having my other Car serviced there too many times, I finally went to another dealership for service. I was shocked to see how much difference it makes when the "customer service area" is clean, and the service reps. are friendly and/or actually answer the phone. If you are thinking about buying any car at Chevy Chase Cars walk down stairs and take a look at the "service department". That is all it will take. Why buy a car at a place that you would not have it serviced. Every dealership is making deals any they dont have the high rent to pay. One other thing, the turn over rate at the service department is incredible. What does might this mean to you? I have had (4) four different reps. LOL I would quit too. Next to buying a house your car is the second most expensive purchase, be watchful and take a good look around. Or save some time and simply stay away, that will save numerous headaches and dollars.

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Recommend Dealer
No
Employees Worked With
mike wallace
October 19, 2008

"The service department is not a place you want your car..."

- james73

The service department is not a place you want your car to be. It is filthy, reaching anyone on the phone is not going to happen. The service manager does not know what he is doing. I had to print out the service repair instructions after returning for the same problem 5 times. I will not be buying any more chevys from Chevy Chase Cars.

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Recommend Dealer
No
Employees Worked With
Service Manager "Mike"
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