I have been fortunate in that the service issues with my car have not been that serious; however the service department is a mess! Getting a repair done correctly the first time simply does not happen. Worse, the service staff and manager simply do not care. I recently purchased a new tahoe that I would never bring to their service department. After purchasing a few cars from Chevy Chase Cars I went elsewhere. I can remember as a child going their with my grandfather when he bought a new Olds. circa 1979 & 1983...After having my other Car serviced there too many times, I finally went to another dealership for service. I was shocked to see how much difference it makes when the "customer service area" is clean, and the service reps. are friendly and/or actually answer the phone. If you are thinking about buying any car at Chevy Chase Cars walk down stairs and take a look at the "service department". That is all it will take. Why buy a car at a place that you would not have it serviced. Every dealership is making deals any they dont have the high rent to pay. One other thing, the turn over rate at the service department is incredible. What does might this mean to you? I have had (4) four different reps. LOL I would quit too. Next to buying a house your car is the second most expensive purchase, be watchful and take a good look around. Or save some time and simply stay away, that will save numerous headaches and dollars.