I bought a new Nissan Versa Note in March 2015. I confirmed several times that Nissan Chevy Chase would be filing my DC taxes and DC license plates. A month later, I checked in - the salesperson I worked with (Roderick Erwin) had absolutely no idea what was going on. I followed up a week later and was told that he was no longer with the company, and that the finance manager who filed my paperwork messed up, so it looked like I had to pay the taxes - which I already paid to Nissan Chevy Chase! Fast forward to June 1 and several employees later, I finally spoke to Robert Cumberland, who recognized that the paperwork was filed incorrectly. I was told my tags would be in by June 24 (deadline #1).
On June 24, Robert told me that they were missing paperwork. Why they didn't figure this out soon, I don't know. I dropped off the required paperwork that evening, and was told that my DC tags would be "in-hand" the next day, June 25 (deadline #2).
June 30, I asked Robert for an update. He said he's been busy with month-end closing, so he would find out tomorrow.
July 2, I called again - he still did not know.
July 5, I called again - at this point 10 days after I was promised to have them - and he still did not know.
July 9, I emailed, and never received a response.
July 19, I called again, said that I was frustrated with the lack of communication, and it had been three weeks since the second deadline had passed.
July 22, I emailed - no response.
July 26, I physically went to Chevy Chase Nissan. Robert had 'just gotten back from vacation' and hadn't checked any voicemails or messages yet. (Note: I never received an out of office). He was surprised that I hadn't gotten my tags yet. He said he would check first thing tomorrow (Monday).
July 27, he called and said he did not know yet.
July 29, he called and told me that the 'only hold up' was a copy of my driver's license, which I had provided upon purchasing the car. He told me that once they had this, he would have my plates in three or four days (August 1-2, deadline #3). I sent him my driver's license, and asked him to confirm the receipt of the email.
July 31, I emailed to ask if he had received my email with my driver's license because he never responded confirming he did.
August 1, he said he would have the plates "100%" by August 4.
August 5, Robert calls to tell me that there is a 'hang up' because there are two outstanding tickets to my name. However, the tickets were issued in 1996 (I was six years old) to someone with a different middle name who lived in a city in Maryland that I've never lived in.
The saga continues... Chevy Chase Nissan reeks of incompetency and ineptitude.