Friendly but not pushy; answered all my questions; stays in touch but not too much. Salesperson is available if I have questions as I learn about my new vehicle. Prompt and friendly service department installed my add-ons working with my schedule.
Chilson Subaru is a very friendly dealership. Their sales people are very good at helping people find what they need in a vehicle. Bob Carr is a great sales person. We are very happy with our 2018 Outback. We would recommend this dealership to anyone looking for a new vehicle.
"Best car buying experience in over 40 years of buying cars!"
I needed some service done on my 2009 Legacy outback, so I took it to Chilsons. While I was there I took a walk through the show room and got to talk to a sales rep (Joe Anderson). I expained I was there for service. We talked about the new Outback and their new features. I could hear the passion he had for the cars and selling good cars to good people. One month later I was back to pick up my 2017 Outback. I was happy with the whole experience and the personal care and concern for my satisfaction I felt.
I know I'm a thorough, perhaps finicky, buyer on major purchases. Chilson sales people were patient and equally thorough which is important. Time will tell if I made the right choice, but right now I think I did.
After deciding the car I wanted was at Chilson's, I contacted them and was responded to by Mark. We communicated over a few days and I was assured he could transfer my out-of-state plates and take care of me. I went up an afternoon in an 'at last' break in the weather and spent the night. Caught Mark at opening at 9 and test-drove and approved the car. Finished the last bits of paperwork that were needed after having already given him info on-line. Jeanne checked me out. Jeanne and Mark were both zero-pressure easy-going pleasant to work with and got me on the road home by 10:30. Snowy hills and a pretty quiet highway in a great new car made the 4.5 hour cruise home almost like the icing on the cake. Got south of Madison before 2pm so that was wonderful. Just a little mist the last half-hour of the trip.