Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
27 Reviews of Christopher's Dodge Ram - Service Center
Sort by
July 31, 2015
Normal service Took my 09 nitro to them to do front brakes and a transmission flush to find out 700.00 layer I needed a new key and then my car would not start had t Took my 09 nitro to them to do front brakes and a transmission flush to find out 700.00 layer I needed a new key and then my car would not start had to take it back to them 4 different times and it still does not work now my engine light is on and it is running rough never ever will I take my car to them again they supposed tech don't know what they are doing horrible experience More
by Mrivera
Employees Worked With
Mark
January 06, 2015
SERVICE FAILURE I scheduled an appointment with Christopher Dodge 13 days ago, for today, to have them replace the seals on my differential. My appointment time was I scheduled an appointment with Christopher Dodge 13 days ago, for today, to have them replace the seals on my differential. My appointment time was 8:00 AM. I dropped my car off at 7:15 AM. At 1:15 PM when I had heard nothing from this dealership, I called and got voice mail. I left a message with the service rep. He called me back at 2:10 and advised that they had just got my car on the rack, and they would call me back. At 3:30 the service rep called to tell me that they didn’t have the parts need for the repair (please recall, I made an appointment for this service 13 days ago.. and they don’t have the parts? really??) and that I would have to leave the car until Monday when they could get the parts in. I asked why it took over 7 hours to start working on my car, and how was it possible that they didn’t have the parts to complete the job I have had scheduled for 13 days. The service rep gave me a humma humma story about other cars being there from prior appointments, and they could not gage the time necessary to fix these prior cars. I asked why I wasn’t advised about this when I dropped off my car.. Service rep said the appoint that I made was with the service rep, and not really the shop… Really? that’s your answer? My interpretation of his answer.. he didn’t have a clue what was going on in his shop. I asked why I wasn’t called and advised about the delays.. again… he didn’t have a valid answer for the service failure.. moving on.. how is it possible that you don’t have the parts to repair my car that I scheduled an appointment for almost 2 weeks ago. NO explanation.. NO answer!! in recap: Service Failure 1: Not advising or keeping the customer informed about potential problems. 1. They did not advise me that my car would not be immediately worked on, either when I dropped it off, nor at any point prior to my initiating inquiries. Service Failure 2: Not calling to advise the customer of what was going on in a timely manner. My car was at the dealership for 6 hours and I heard NOTHING from these people. I had to initiate contact. The ASM Jason stated that this was not there company policy.. Unfortunately my experience with this company indicates that it is.. because its exactly what happened. Service Failure 3: Not having the parts to repair an automobile that was brought in on a scheduled appointment. NO ONE had an explanation for this issue, so it’s just a blatant service failure resulting in a complete disregard and disrespect of the customer. End result.. Car not repaired. More
by Jweyand
Employees Worked With
Jason Dunlap
December 07, 2014
Recall Repair We had to take our Ram 1500 in for a recall of a bolt, or potentially a whole rear differential. We dropped the car off super early to make sure it wo We had to take our Ram 1500 in for a recall of a bolt, or potentially a whole rear differential. We dropped the car off super early to make sure it would be seen before the Thanksgiving Holiday as we were both on call that weekend and needed both vehicles available. The service manager called us promptly before noon stating we'd need a differential and he had one in stock, and would try to get it done before the end of the day...literally as we are pulling into our driveway at 6pm, he called to say it was done and he would leave our keys with the secretary of sales so we could pick it up before they closed for the holiday. Good Job guys! More
by youngjenna
Employees Worked With
service manager
September 24, 2014
Called service to inquire about fuel filters for my Ram. Called service to inquire about about and make an appointment to change the fuel filters on my '14 Ram 3500. I was told I didn't need an appointment a Called service to inquire about about and make an appointment to change the fuel filters on my '14 Ram 3500. I was told I didn't need an appointment as this service is offered in their Express lane. If I could get it there by 5pm I could wait for it and have it done in an hour or less. I was there at 4:55, they took it to the service garage and yes, I had it back in 45 minutes. The service cost me much less than expected (and to think I was considering doing it myself, there are 2 filters), the technician cleaned the areas he worked on and competed the job very professionally.Honestly, I couldn't expect any better service all around. I purchased the Ram about 4 months ago at Christopher and it was a great experience! More
by crbarnett1953
Employees Worked With
The service guys are fantastic!, Darrin Hall
January 12, 2013
I would never buy a car, new or used, from this dealership. We experienced a major problem with a used truck and were treated horribly. Not only did they not offer a resolution to our problem, they dealership. We experienced a major problem with a used truck and were treated horribly. Not only did they not offer a resolution to our problem, they were condesending and rude. My opinion is to stay away. They have no clue on how to deal with people who have a problem with the merchandise they sell! More
by rick.rouse.90
May 11, 2012
I am writing this to thank the Sales department, specifically the salesman that aided me in the purchase of my car; John Chapman. Thank you for all of your assistance, you made the nightmare of car specifically the salesman that aided me in the purchase of my car; John Chapman. Thank you for all of your assistance, you made the nightmare of car buying tolerable. On another note, I am also voicing a complaint. There is a stark difference in the level of customer service between Sales and Service. Though the Sales department has obvious motivation, as their paychecks depend on the sale of cars, the Service department lacks. Service, the word alone describes what their role is. As a recent purchaser (within 7 days) I find my treatment unacceptable. Although my new (used but new to me) car is under warranty, I should not be put on a back burner because it is under warranty. Oil leaks can be serious, and Mitsubishi will not cover damage due to failure to get service. So, we come back to "Service". I have a one year old car, well within warranty, which was purchased within the past week. I find it off putting to be told "No, I'm sorry we cannot look at the problem today, nor tomorrow. We can get you in on Monday." I have advised Jason the ASM, that Monday does not work. I have a job, for which I must provide service at and arriving late is poor service. I also have a child whom cannot miss school nor be late. I should not have to reorganize, cancel appointments and scramble to find rides for something simple that should be addressed immediately. I have called other dealerships who have advised me, because of the warranty I need to have it serviced at the dealership of purchase. For warranty reasons I understand, they however did say, should in the future I continue to receive poor Service, they would be glad to step in and give me the service I am entitled to. This is a promise, I will give my business to another dealership service center. My money and time will be given to those who are willing to make it right. I hope that this letter is forwarded on to the correct individual who can address these issues. More
by Audria
Employees Worked With
Service Department Jason ASM
February 22, 2012
Jason Dunlap was great. His service and attention have made me return to this dealer for my care repair and service needs, after leaving a few years ago for such bad service. Great improvement that I can made me return to this dealer for my care repair and service needs, after leaving a few years ago for such bad service. Great improvement that I can trace specficially to Jason Dunlap. More
by Sciullo
Employees Worked With
Jason Dunlap
