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Chrysler Dodge Jeep Ram Fort Walton Beach

Fort Walton Beach, FL

2.1
170 Reviews

541 Mary Esther Cut Off NW

Fort Walton Beach, FL

32548

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Showing 170 reviews

September 26, 2024

Mike Priest, my salesman, was honest, fair, and caring during my purchase of a 2019 Used Highlander. The entire management staff was fantastic, and I wouldn’t hesitate to do business with Mike in the futu More

by Ft. Walton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Priest
Sep 27, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

We are pleased to hear of your great experience with Mike! Thanks for taking the time to share it with us.

September 08, 2024

We brought in our jeep to have the stereo upgraded with a factory stereo we obtained that allows use of Bluetooth in lieu of the system the jeep originally came with that does not. We spoke on the phone wit More

by mycreativelife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Sep 10, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced with the stereo upgrade. We’d like the opportunity to address this matter further. Please reach out to our Customer Success Team at 850-275-1522 at your convenience so we can work towards a resolution.

August 17, 2024

Bought a brand new 2024 Jeep Wrangler Sport S and had a great sales experience. After that it all fell apart. Immediately noticed a leak in my passenger front door during rain. Notified my salesman Austin More

by Chase Clements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Gaines, Adam Strickland, Greg Webb
Aug 19, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your new Jeep Wrangler and the lack of follow-up on our part. Please reach out to our Customer Success Team at 850-275-1522 so we can make this right and ensure your vehicle is properly taken care of.

July 17, 2024

I went and looked at a 2017 GMC Sierra 2500 Duramax diesel back at the beginning of May. The service department told me that there was a low oil pressure issue and that it was just a sensor. They repla More

by Chandler.price9610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Roger, Chelsea
Jul 22, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

Thank you for taking the time to provide your detailed feedback. We're deeply sorry to hear about your experience and appreciate your patience throughout the process. Your comments have been shared with our management team, and we're committed to addressing the issues you've raised to improve our service. We're glad to hear that our sales team provided excellent service and will strive to ensure our entire team meets the same standard. Please feel free to contact our Customer Success Team via email at customersuccess@steponeauto.com to discuss any further concerns.

July 13, 2024

Drove two hours to go look at a jeep Wrangler. Salesman wanted me to sit inside to work out deal and I stated that we could work one out without doing the back-and-forth. He asked what we wanted a More

by Screenname
Recommend Dealer
No
Employees Worked With
Adam Leisher
Jul 22, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

We sincerely apologize for the disappointing experience you had at our dealership. Your feedback highlights areas where we fell short, and we are committed to improving our customer service. Please contact our Customer Success Team at 850-275-1522 so we can address your concerns and work towards a resolution. We appreciate your patience and hope to have the opportunity to make this right.

March 18, 2024

Bought 2023 jeep wrangler with 84 month extended warranty ,gap insurance and pointless dent repair contract.Traded it in last week.I have been trying for a week to get refund on these but have been unable to More

by Jeep
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sean Hacia, Curt Reiser, Chris Schreiber, Chris Garrett, Nathan Haag, Greg Webb
Mar 18, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

We here at Chrysler Dodge Jeep Ram Fort Walton Beach apologize for the lack of communication. We will forward this to management. If you need any further assistance, please contact Customer Success at 850-275-1522 or by email at customersuccess@steponeauto.com.

March 03, 2024

Great Customer Service from the Salesman to the Finance Dept. We walked away feeling like we received a great deal with no hassles. More

by RODGERS84
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Priest
Mar 04, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

We here at Chrysler Dodge Jeep Ram Fort Walton Beach are glad to hear that you had great customer service from the salesman to the Finance Department. We strive to create great experiences for our customers, and your feedback makes it worth it.

January 29, 2024

If I could leave a negative review I would. I called to schedule a service appointment for my 2023 Ram truck. An issue with filling the gas tank so it would be under warranty. They scheduled More

by Sn2007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Some woman
Jan 29, 2024 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

We apologize for the inconvenience you have experienced. We appreciate you taking the time to provide us with feedback. It is really valuable in identifying new ways to enhance our customer's experience. If you need any further assistance, please contact Customer Success at 850-275-1522 or by email at customersuccess@steponeauto.com.

October 27, 2023

I purchased a new Ram truck in Sept 2023 and the sales folks were great they found a vehicle that was close to what i was looking for and all went well. in Oct 2023 I received a letter from the Florida D More

by crai99g
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jothan Gaurea I believe
Oct 30, 2023 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

Thank you for taking the time to share your experience with us. We are sorry to hear that your experience with us hasn't met your expectations on this occasion. We have shared your feedback with the team to take the steps needed to improve. Please do reach out if you need further assistance.

September 07, 2023

Amazing customer service from Rodger in sales. He was VERY knowledgeable on the vehicles that I was interested in. I Special ordered a unique car and he called me when it arrived on the truck and More

by DC
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rodger
Sep 08, 2023 -

Chrysler Dodge Jeep Ram Fort Walton Beach responded

Thank you for sharing your detailed feedback with us! We are delighted to hear Roger made your new vehicle purchasing experience the best you have had in a very long time! We appreciate your business and look forward to serving you again!

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