Since last summer (around June of 2018) we have had an issue with the Airbag warning light coming on intermittently. We took the van to Our Ft. Walton Beach, FL Chrysler Dealership the end of August of 2018, but they could not duplicate the problem. They messed with the connections under the seat and gave it back. The van was returned with some grease, not a lot however, on the carpets & door inside of the van. I cleaned the grease and washed & vacuumed the van.
The airbag warning light problem was not eliminated and was still very random. It slowly became less & less random and then we experienced a problem with the vehicle making a strange noise coming from the front end/engine compartment. We took the van back to the same dealership in November of 2018 and the service center found the issue with the front end noise and fixed it. Unfortunately they again could not duplicate the airbag warning light coming on even though they could see there was a non-active code for it stored in the computer. They again reseated the connectors and gave the van back only this time it had even more grease inside the van on the carpets & other areas of the interior. This time I had the van professionally detailed to have the grease removed.
The random problem with the airbag warning light slowly became less & less random until almost every time I drove the van (my wife is the main driver for this vehicle) the warning light would eliminate. The wife also noticed the seatbelt warning light would also randomly illuminate and the left side headlight would flicker once & a while. In April of 2019 we took the vehicle back to the same dealership. They again could not duplicate the problem with the airbag & seatbelt warning lights. They did replace the HID Ballast, TIPM and bulb for the left side headlight however. They said that these parts normally fail for our vehicle and commented about a aftermarket replacement bulb that I put in the headlight in 2018 after the OEM part failed. The extended warranty we had on the van covered most of the $1k+ bill, but we were still left with a $400 bill and again grease inside the vehicle on the headliner, sun visor and passenger floor mat. I complained about it to our service adviser and he spoke with the service manager. Two days later I got a phone call tasking if we could bring the van back in to have the grease cleaned. We scheduled that cleaning for the following week.
I then drove the van and the airbag warning light came on right away. I was able to duplicate the problem by switching the seat position to memory 2 (my seat position) and bouncing on the seat. I took the van to the dealership and showed it to our service adviser. He was able to see the problem and said they should be able to fix it now that it was reproducible. My wife and I then also noticed condensation in the left side headlight assy.
On 5/2/19 we again dropped off the van for service with three items
1. Airbag warning light
2. Condensation in the Left side headlight
3. Grease inside the vehicle
A day later we get a call that they again messed with one of the connectors under the drivers seat that appeared to be lose and the airbag warning light went out and they cannot get it to turn back on. Then they said that they needed another TIPM because the left side headlight didn’t work again. It was working fine when we dropped off the van, but now it doesn’t work. The next week we get another call stating that the headlight assy needed to be replaced because the wiring inside the headlight was faulty and it would be ~$1,100! At this point I drove to the dealership and spoke with the service mgr. He couldn’t tell me if the wiring was open or shorted, just that supposedly pwr was going into the wire harness but not out. He admitted that it worked fine when we brought the vehicle in, but now it doesn’t. It told him I would purchase & possibly replace the headlight assy A/R myself. I told him use to be a mechanic in my younger years and still am very competent when it comes to working on cars. He graciously offered to replace the headlight assy at N/C if I supplied him with an aftermarket assy. I picked up the vehicle the next day (after they cleaned the grease out of the inside of the vehicle) and brought it home. When I got home I inspected their work and found that they did indeed remove and repair the headlight assy. There is glue drippings on the top side of the lens and it looks like a complete amateur basically poured clue over the seam and just let it drip down the inside of the assy. A TERRIBLE job. Not something I would expect from a dealership. It also tells me that they did indeed remove the headlight assy and possibly damage the wiring inside…Then they tried to get me to pay for a new assy and hide their poor workmanship. I also noticed that the wiring for the TIPM was not routed properly and they left an inline fuse just hanging in space without securing it. They also tie wrapped a wire bundle to the wire harness for the inline fuse adding more weight to the unsecured harness. Also the main pwr lead for the TIPM was not re-secured for strain relief properly. In addition it looks like they may have damaged the pwr lead from the TIPM to the inline fuse. This is just what I can see from opening the hood and not even taking anything apart. I have pictures if you would like to see them. I also noticed that they changed the complaint we gave from condensation in the headlight to headlight blown on the receipt for the van. The headlight was working properly when we took the van in May 2nd. The Headlight assy just had condensation in it (which it didn’t have when we took the van to them in April).
At this point I am not sure what to do about the headlight assy, except take it apart myself and troubleshoot it. Based upon the quality of work from Chrysler Dodge, Jeep Ram Ft Walton Beach, FL I don’t trust them to take responsibility for the damage and poor workmanship of the headlight assy nor do I trust them to be able to work on the van w/o getting more grease inside of it.
I do not know yet if the random airbag warning light issue is completely resolved. I can say that it didn’t illuminate on me when I drove the van back home from the dealership. Fingers are crossed on this one since the airbag system is a VERY important feature form me, my wife and my son to have in proper working order when we are in the van!
I contacted Alexander @ Chrysler Customer Care about the damaged, $1100 headlight and they then spoke with Chrysler Dodge, Jeep Ram Ft Walton Beach, FL who is now denying that they tried to repair the headlight assy. They said that they would have never have tried to glue it and insist that someone (namely me) tried to repair it. Chrysler in Crestview will not even look at the problem. So now I am stuck with either going back to Chrysler Dodge, Jeep Ram Ft Walton Beach, FL or performing the repair myself.
Terrible customer service from ALL of Chrysler, but especially Chrysler Dodge, Jeep Ram Ft Walton Beach, FL!
NEVER again will they have me as a customer!