Chrysler Dodge Jeep Ram of Clifton Park - Service Center

I was a Zappone Motors customer and bought a Jeep Gran Cherokee there along with a service contract and complementary oil change option for the entire 3 year lease. When I arrived they checked my account Cherokee there along with a service contract and complementary oil change option for the entire 3 year lease. When I arrived they checked my account and said they had no record of my contract and deal with the former owner. I produced my contract and they still would not honor the service as complimentary and said it would cost $150 for an oil change and tire rotation. What dealer would not honor a former owner's contract and agreement?? They were not very nice either and it angered me to the point that I shared a few choice words of frustration. DON'T GO HERE! STEER CLEAR AS THERE IS NO INTEGRITY WITH THEIR DECISION NOT TO HONOR A CONTRACT. More

Took my vehicle there to get warranty work done. All was well until I realized a coin purse I had in my center console (with a decent amount of cash) was gone. It was in there before I dropped it of All was well until I realized a coin purse I had in my center console (with a decent amount of cash) was gone. It was in there before I dropped it off, and not when I picked it up. Would give this place no stars if I could, wish I trusted my gut and took it with me when I dropped it off. More

In the summer of 2022, Clifton Park Dodge was to complete an inspection on my vehicle. Upon arriving for my scheduled appointment, the technician told me that they were not able to do inspections at the tim an inspection on my vehicle. Upon arriving for my scheduled appointment, the technician told me that they were not able to do inspections at the time. No one called to let me know, and I had to go back to get this completed at another time. I asked that they still take my truck (only one year old at the time) back to check my brakes, as they did not feel adequate and vibrated. The service tech took my car back and I waited for over an hour in the waiting room. At that time, they told me that my truck needed new brakes, but they would need to order parts and I would need to come back to get them replaced. Later that day, I noticed damage to my rim that was not previously there and was only damaged on surfaces that protruded, as if the wheel were dropped. The dealership denied dropping it at first, and then after multiple dealings agreed to fix the wheel. This has since happened at the same dealership to my aunt, only they dropped 3 of her wheels! Upon returning to have my brakes replaced, new rotors and break pads were installed, but leaving the dealership, my car felt like a wheel was going to fly off (horrible vibration/shaking). The dealership refused to address these concerns. My family member tightened all lug nuts on my rims and discovered the newly installed rotor had a large gash in it. Again, the dealership did nothing about this. On 12/31/22, I took my truck to Nemer Dodge for routine oil change and tire rotation. They reported to me that my 1.5 year old truck now needs new tires and the newly installed brakes were not installed properly, and the slides were not greased. Clifton Park Dodge is not taking responsibility for this and I am very dissatisfied with the service I received, and that continues to haunt me today. I feel this is unfair that I now have to replace tires on a brand new vehicle. More

Wrote a review two years ago which was one star . Known as zappone. I'm so glad new owners. Very please and nice workers. Ty for solving a problem that Goldstein and Fuccillo couldn't fit. Very help Known as zappone. I'm so glad new owners. Very please and nice workers. Ty for solving a problem that Goldstein and Fuccillo couldn't fit. Very helpful Thank you Differently would go back More

I worked here when it was zappones and had a good time working there. Dennis and co recently purchased it and they treat employees terribly. They do not care about you at all or customers. Alot of the thi working there. Dennis and co recently purchased it and they treat employees terribly. They do not care about you at all or customers. Alot of the things they are questionable. STAY AWAY! AT ALL COSTS! More

Update: Had to go to the attorney general for something that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month because paint was already bubbling( rusting underneath) on the hood. Was told it would take 5-7 days. They had me do a rental through Hertz, that they’d pay for, while it was being fixed. I have an 8 passenger van & told them numerous times I needed an 8 seater vehicle before my appointment. When I dropped it off they did not have anything but a 4 seater. I waited 3+ hrs and Hertz found what I though t was an 8 seater but it was only 7. I then had to drive to Latham to sign papers and get it. Zappone had my car 11 days.Hertz then charged me for 4 days. I called Zappone and Mike the service manager said it was because I didn’t fill it with gas. I actually filled it right before dropping it off. Then hertz said it was because Zappone put it for a 7 day rental and that’s all they paid. It has now been over 3 months and I don’t have my $ back from Hertz, despite repeated calls to both companies. Carl from Zappone was the only decent manager I spoke with but unfortunately he did not resolve the matter. I have 6 children to feed and I should have never incurred this charge to begin with. I believe Zappone should also do loaners instead of using Hertz in the future. Unfortunately they’ve lost me as a future customer as well as Hertz has. More

Pretty hilarious how you send your guard dog over a fb post after I left , sounds like I will not be returning after that post after I left , sounds like I will not be returning after that More

This is the worst dealership in the area! I brought my car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and s car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and some suspension parts that I was going to be responsible for. They charged me $2200 to fix my car that THEY BROKE! I was without a car for 3 weeks and they did not offer me a loaner and would not pay for a rental, it was my responsibility. Zappone's did absolutely NOTHING TO HELP ME AT ALL! and again THEY broke it. More

I feel it necessary to defend the dealer the review below me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. Th me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. This man became enraged and screamed at the girl. His “authoritative” voice was more of a threat. The manager came and asked him to leave and he became very aggressive. I go to Zappone’s for all my service and I am always treated with respect. I felt it necessary to defend them and tell the truth. The man who gave the review has some serious issues and should seek professional help. In his case “authoritative voice” = threat More

Jessica Nowiak in service holds that department together she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her s she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her stuff. See Jessica Nowiak she will take care of you. More