Chrysler Dodge Jeep Ram of Clifton Park - Service Center

Update: Had to go to the attorney general for something that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month that they could have easily apologized for and resolved. Horrible Customer Service!!!! Bought a brand new van 2 years ago. Brought it in last month because paint was already bubbling( rusting underneath) on the hood. Was told it would take 5-7 days. They had me do a rental through Hertz, that they’d pay for, while it was being fixed. I have an 8 passenger van & told them numerous times I needed an 8 seater vehicle before my appointment. When I dropped it off they did not have anything but a 4 seater. I waited 3+ hrs and Hertz found what I though t was an 8 seater but it was only 7. I then had to drive to Latham to sign papers and get it. Zappone had my car 11 days.Hertz then charged me for 4 days. I called Zappone and Mike the service manager said it was because I didn’t fill it with gas. I actually filled it right before dropping it off. Then hertz said it was because Zappone put it for a 7 day rental and that’s all they paid. It has now been over 3 months and I don’t have my $ back from Hertz, despite repeated calls to both companies. Carl from Zappone was the only decent manager I spoke with but unfortunately he did not resolve the matter. I have 6 children to feed and I should have never incurred this charge to begin with. I believe Zappone should also do loaners instead of using Hertz in the future. Unfortunately they’ve lost me as a future customer as well as Hertz has. More

Pretty hilarious how you send your guard dog over a fb post after I left , sounds like I will not be returning after that post after I left , sounds like I will not be returning after that More

This is the worst dealership in the area! I brought my car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and s car in for a torn CV boot that was covered under my LIFETIME powertrain warranty. They called me that afternoon to tell me they broke the axel and some suspension parts that I was going to be responsible for. They charged me $2200 to fix my car that THEY BROKE! I was without a car for 3 weeks and they did not offer me a loaner and would not pay for a rental, it was my responsibility. Zappone's did absolutely NOTHING TO HELP ME AT ALL! and again THEY broke it. More

I feel it necessary to defend the dealer the review below me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. Th me. I was getting my vehicle serviced at the same time. We were in the waiting room when a young lady came out and said they were a little behind. This man became enraged and screamed at the girl. His “authoritative” voice was more of a threat. The manager came and asked him to leave and he became very aggressive. I go to Zappone’s for all my service and I am always treated with respect. I felt it necessary to defend them and tell the truth. The man who gave the review has some serious issues and should seek professional help. In his case “authoritative voice” = threat More

Jessica Nowiak in service holds that department together she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her s she’s pleasant and goes out of her way to make service pleasant most of the other advisors are miserable. I love working with a women who knows her stuff. See Jessica Nowiak she will take care of you. More

Worst experience ever This so called dealership change the oil on a friends car and the oil filter fell out the next day. She told them about it and they picked it up. Her This so called dealership change the oil on a friends car and the oil filter fell out the next day. She told them about it and they picked it up. Her engine is now blown and the vehicle does not drive, They didn't provide a rental and tried to make her take the vehicle with damaged motor. She went to pick up the vehicle and was sworn at by Mike Pendagast. He told her to take the car and get off the lot. This is the most unprofessional rude service I have seen. This place is a huge joke and should be investigated. Don't take your business there. STAY AWAY!!!!!!!!!!!! More

Repair shop screw up Insure my vehicle went in for a recall repair why was there had them do a little extra work cost me over $2,500 ended up going back in a week later be Insure my vehicle went in for a recall repair why was there had them do a little extra work cost me over $2,500 ended up going back in a week later because of engine noise fuel line was left off and brakes we're making more noise than I've ever heard had to replace shocks struts fixing exhaust manifold leak minor one and put plugs in it I get my pickup back making more noise out of the engine than any car should they tried to charge me $8,000 to repair the motor or change it I soon after found out there dealer rating that they list was done by a fake dealership rating site only thing you have to do is look it up online it'll show it would not recommend them to repair my bicycle very incompetent dealership run screaming do not buy from them and don't let them work on your vehicle More

Easy to work with! Chris Brewer was very friendly and helpful in my time with him and have already recommended my friends and family to go out and visit him at the new d Chris Brewer was very friendly and helpful in my time with him and have already recommended my friends and family to go out and visit him at the new dealership! More

Service Brought my wife's Compass in for a vehicle recall and another minor issue. Service was very professional and done on time. Could not ask for a better Brought my wife's Compass in for a vehicle recall and another minor issue. Service was very professional and done on time. Could not ask for a better service. Will continue to bring our vehicles to Zappone's. Dan Q More