Chrysler Dodge Jeep Ram of Tampa Bay

The worst I have ever experienced by any dealership. If I could give zero stars I would. I made a solid deal with the salesman Corey Emanuel on the phone for a used car and made an appointment that same mor could give zero stars I would. I made a solid deal with the salesman Corey Emanuel on the phone for a used car and made an appointment that same morning to drive up to purchase. He told me he had the keys to the car on his desk and would hold the car waiting for my arrival within the hour. I arranged with my bank for the full amount as they (Jim Browne) does not take deposits for used cars. I also called my insurance company to let them know. I am driving up to the dealership and the salesman Corey calls me to say that another salesman took the second set of keys and went to sell the car to someone else. WHAT??? I was on my way up to the dealership on the highway when he called me. This is really bad business practice. I then spoke with the General Sales Manger Tom Kanaley, who would offer no help what so ever and even told me that this was their policy. Sell to who ever comes in first with cash...doesn't matter if you made a deal, have an appointment, nothing....they just don't care about honor, they don't care about the customer, they don't care about anything customer related. I thought that this type of dealer garbage was done years ago, but I guess this dealership doesn't mind screwing over customers or future potential business. This is not a dealer I would ever consider doing business with...buyer beware. More

Don Widner was a pleasure to work with. He found a car with low miles in my price range that worked for me on my budget. I will recommend your dealership to my friends. with low miles in my price range that worked for me on my budget. I will recommend your dealership to my friends. More

This review is solely for the service department. If you want your time to not be valued and completely wasted then sure come here. We bought our Durango as it came right off the port so they barely checked want your time to not be valued and completely wasted then sure come here. We bought our Durango as it came right off the port so they barely checked it. We bought it at night and didn’t notice something they had to fix. JESSICA the advisor we were unfortunately stuck with.. handled our transaction. 1st visit: they check the car she says “ok you need this part I’ll get it ordered it’ll be here tomorrow” GREAT! MIND YOU WE LIVE 45 MINUTES AWAY AND THEY KNOW THIS. 2nd visit: Husband gets to the dealership, waits 1:25 & THEN they tell him oh we can’t do anything, your part isn’t here. UHM. So why did no one call to let us know that the part hadn’t arrived and to not waste the only day off driving 45 minutes? OR make him WAIT OVER AN HOUR TO TELL HIM THEY COULDN’T WORK ON IT THAT DAY. JESSICA apologized and assured the next time they would get it done. HA 3rd visit: I decide to join(yay), get there & JESSICA comes to our car.. I point out that they messed up another part while they had removed the part that needed to be fixed(they removed it and THEN had realized the part wasn’t there on visit #2). JESSICA goes “oh that wasn’t there when your car left” okay so apparently we’re lying and just wanted to mess our car up more? You’re right woman ha! My husband: “I trusted you guys so I didn’t bother checking the entire car before I left but we definitely didn’t do that”. JESSICA “well mr.links I definitely checked your car and that wasn’t there”. My husband asked if she had a picture as proof to what she was saying(very valid statement). JESSICA HAS THE NERVE TO SAY THIS “mr.links don’t you think I would’ve seen that if that was actually there & just gone ahead & ordered that part also? Do you really think I would take a picture?” WITH THE NASTIEST LOOK & BEYOND RUDE(she was definitely the biggest B word I’ve ever encountered in costumer service). I intervened and said “I’m not sure why you’re being so rude right now but this is the 3rd time we’ve been here & now you need to order YET ANOTHER PART MEANING WE HAVE TO COME BACK”. I let her know that I really hoped they’d ATLEAST fill my tank up for the wasted trips. The next day I get a call & a guy leaves a vc saying the part is there and to come. My husband texts me 2 hours after that saying that Jessica said the part wasn’t there yet and to not come. So who called me to tell otherwise? Don’t worry y’all Jessica didn’t know either. 4th visit: we get there she tells us they’re filing up our tank and we head to the waiting area. WE WERE THERE FOR THREE HOURS!!!!! We have 2 kids & barely any hours to waste, which apparently they don’t care about! Mind you this was a very quick fix. Everyone else that was there had waited over 3.5 hours for AN OIL CHANGE! 3 hours later the car gets back & I check the part.. they didn’t even bother cutting out 1 tiny piece they had to do haha what a joke. JESSICA comes out and goes hold on let me windex this so you guys can leave with it clean. UHM why didn’t the guy that fixed it cleaned it prior? And also apparently a car wash isn’t worthy for a pissed off costumer but don’t worry y’all they got windex to clean two windows out of the entire car!! JESSICA: “I apologize for everything that happened and I know the visits weren’t ideal but we’d really appreciate a good survey about your visit with us.” LADY YOURE JOKING RIGHT? YOU THINK WINDEX AND YOUR FAKE NICENESS WOULD FIX ALL THIS MESS???? So word of advice: if you have a pissed off costumer make sure they get the VIP TREATMENT if you’re trying to fix things. What I needed on our FOURTH visit was.. a full tank, a car wash, and the quickest job ever. In and out in less than an hour. You should be embarrassed that you handle business like this and that anyone thought that JESSICA would be a great addition to your business. She 100% does not deserve to be in the costumer service industry and should be embarrassed for her behavior as well.. which by the way we never got an apology for! More

Beware! They will bait and switch! Just because a vehicle is on their website does NOT mean it is on their lot. The vehicle is even listed on Car Gurus and True Cars! I even sent a message through their webs is on their website does NOT mean it is on their lot. The vehicle is even listed on Car Gurus and True Cars! I even sent a message through their website, and no one bothered to answer it. Least they could have done was tell me the car I was wanting was "in transit". Then they tried upselling me to a different model than I wanted. We just walked out! They will never get my business! And I have cash in pocket! More

Truck I purchased used was supposed to be detailed and gassed when I got there NOT DONE when they detailed it they did a very poor job. Then when we went to sign papers none of the numbers we discussed we gassed when I got there NOT DONE when they detailed it they did a very poor job. Then when we went to sign papers none of the numbers we discussed were right, tried to give me 60 month loan then tried to charge me 700 more then agreed Out the Door Price. It was 8 pm when I left there 3 hours there. Next day I noticed no jack or lug wrench with truck I let them know and their response was it is a used vehicle and they are not responsible for what the person who traded it in took off the truck. I am not happy with the way this was handled at all More

Excellent staff starting with my salesman Roberto Abreu!! They all are very professional and they have very good customer service. I will recomended 100% Thanks! They all are very professional and they have very good customer service. I will recomended 100% Thanks! More

jim browne awsome staff very helpful will recommend to all my family and friends .Nathan from salse has gone above to do more than enough to make this a pleasant experence ,nick from finance was very pati all my family and friends .Nathan from salse has gone above to do more than enough to make this a pleasant experence ,nick from finance was very patient and helpful More

What is better than GREAT? Exceptional? Outstanding? How about all of them ! This dealership invests in its people. You can tell. They empower their team to make the customer experience as seamless and c about all of them ! This dealership invests in its people. You can tell. They empower their team to make the customer experience as seamless and customer focused as possible. Our Salesman, Corey, was more of an Ambassador of the business. He represented them flawlessly and surpassed any expectations in the way of communication and attention to detail. My wife and I decided to buy TWO vehicles because we were so impressed with our experience. They are our dealership going forward even though they are 83 miles from our home. More

They no longer schedule appointments for oil changes. You just have to show up and hope it won't take all day. I was told it would be done in 1 hour. At an hour and 45 minutes I inquired about the delay. The just have to show up and hope it won't take all day. I was told it would be done in 1 hour. At an hour and 45 minutes I inquired about the delay. The service rep apologized but didn't know why it wasn't completed. 2 and 1/2 hours for an oil change. Unacceptable. The day after my last service I noticed one of my lug nuts was about to fall off because the tech didn't tighten it. I texted my service rep...no reply. Needless to say I won't be going back. Too many other options in the Tampa area. More

The worst company to EVER do business with. Took over 4 weeks for work to be done with my truck. Said they started working with my warranty company right away took two weeks for them to ask for ANY of my weeks for work to be done with my truck. Said they started working with my warranty company right away took two weeks for them to ask for ANY of my maintenance paperwork, hmmm fishy. I finally get my truck back and I notice two lug nits are missing! Tries to say that two were missing when the truck came in. Wouldn't they have said something to begin with? Wouldn't they say hey by the way your missing two lugs. That's not safe! Then tries to say that someone must have taken them off elsewhere? My house has a gate with a lock, and I work in a good area. No one would have taken them and if they did they would have taken more than two. Never in all the dealership and shops I have worked with have I ever experienced such a horrible time. If you're going to promise to communicate with your customer, make sure that promise is held. After driving my truck around. I realized they also didn't even do the work properly that I originally took my truck in for. Still hums. And still lunges and makes a bang when it shifts gears when coming to a stop. More