Chrysler Dodge Jeep Ram of Tampa Bay

Great Customer Service still exists at car dealerships. You just have to go the right store! I had a very pleasant/positive experience at Jim Browne Chrysler Jeep Dodge Ram of Tampa Bay in November 2020 You just have to go the right store! I had a very pleasant/positive experience at Jim Browne Chrysler Jeep Dodge Ram of Tampa Bay in November 2020. Before visiting the dealership, I received "upfront/no haggle quotes" on two 2021 Ram 1500 trucks I was interested in. I scheduled an appointment over the phone with Carlos Knowles, Internet Sales Manager, to visit the dealership and test drive the two Ram Trucks. This ended up being the easiest, lowest-stress car buying experience I have had in over 30-plus years! When I arrived at the dealership, Carlos was waiting outside with the two Trucks I wanted to test drive. While I was out on the test drive, Tom Kanaley, GM Sales Manager, inspected my GMC Sierra that I was trading in. Although I expected their might be some negotiation required on the trade-in-value for my GMC Sierra, Tom Kanaley/Jim Browne CJDR gave me a very fair trade-in price for my car, with no haggling required! After driving and deciding upon a beautiful 2021 Patriot Blue Ram 1500 Limited, Carlos and I went inside to discuss the terms of the transaction. In just a few minutes Carlos had the sales/trade offer back from the Sales Manager's desk. There was none of the historical "back-and-forth antics/discussions/roleplaying" between salesperson and manager that you can still endure at other dealerships. There were also no surprises whatsoever in the terms of the deal; the purchase price for the Ram, the trade-in-value for my GMC, and the amount left to finance and other fees were down to the penny on what I expected to pay based on information disclosed by the dealership in the quotes provided on their web site. There was also no pressure whatsoever from Carlos as I double-checked the terms of the offer and then made my decision that this would best deal I would get on the truck that I wanted. After buying a vehicle at Jim Browne CJDR of Tampa Bay, I would recommend the dealership without reservation to anyone in the market for a new vehicle. It's obvious the company purposefully hires, trains and expects their associates to do business the right way and are focused on delivering excellent customer service. Most importantly, you feel valued and respected as a customer during the entire process of purchasing a vehicle at the dealership. In my opinion, they are some of the successful, few dealerships that understand it isn't just about selling a customer one vehicle, they make the experience a positive one in which they ensure they will receive repeat business and referrals from their customers. If you are looking to buy a Chrysler, Jeep, Dodge or Ram product, call and ask to meet with Carlos Knowles at Jim Browne CJDR. It will be the best car buying experience in the Tampa Bay. More

My husband and I purchased my 2020 Jeep Grand Cherokee in March. Our salesperson was Carlos Knowles. He was very helpful in finding just what I wanted. The entire process was a good one. This was not our fi March. Our salesperson was Carlos Knowles. He was very helpful in finding just what I wanted. The entire process was a good one. This was not our first purchase with Jim Browne. Each time has been a good experience and Carlos has been our salesperson. EVERYONE has been professional, friendly and makes you feel important. More

I have purchased 2 new pickups from this dealership and have been very pleased with their sales and finance team.sales side I work with Carlos Knowles who has done an exceptional job getting the deals I ne have been very pleased with their sales and finance team.sales side I work with Carlos Knowles who has done an exceptional job getting the deals I needed. I would rate.him with a 10. On the final ceremony I have 2 that have worked very hard to get the payments that I needed. This team consist of Wanda and Nick who would also get.a.10 from me. I have never had an issue with anyone at the dealership. Go.team! More

Jeff was Great! Bryan was also great. They were willing to work with and come to an agreement on a fair price. Did not feel they were playing any games. Straight shooters from what I could tell. I would to work with and come to an agreement on a fair price. Did not feel they were playing any games. Straight shooters from what I could tell. I would go back and will consider them for my next purchase. More

Dont buy from here, internet sales was not very helpful, mage a legitimate offer and they came back with a counter offer and said they were going to work with me on it. That was the last I've heard from the mage a legitimate offer and they came back with a counter offer and said they were going to work with me on it. That was the last I've heard from them. Carlos was the salesman. Wont ever go with them ever again. Ferman might be a better option. More

I’ve recently just purchased a 2020 Jeep Renegade from Jim Browne. This dealership and it’s team of amazing people, bent over backwards to try to finance me a car despite having a rather challenging credi Jim Browne. This dealership and it’s team of amazing people, bent over backwards to try to finance me a car despite having a rather challenging credit history. Between the sale, process of financing, and overall experience, I would highly recommend Jim Browne to anyone - especially if you are nervous about financing a new car. They are a fair, non-judgemental, knowledgeable, efficient, group of people committed to providing superior customer service and an excellent consumer experience! Most recently I had to take my Jeep in to fix my tire which had a nail in it. They quickly addressed my concerns and efficiently ordered a replacement tire to be installed the next day. It was effortless, where all I needed to do was sign my name when they completed the repair. It goes without saying - you can’t go wrong with a Jeep! And you certainly can do no better than by purchasing your your next car from Jim Browne! #TheMoreYouKnow #JeepsRock More

By far best experience I have ever had buying a vehicle. The Sales Rep Jimmy Pullman and sales manager Brian work out a great price out the door on a 2016 Jeep Grand Cherokee. I can't say enough about sales The Sales Rep Jimmy Pullman and sales manager Brian work out a great price out the door on a 2016 Jeep Grand Cherokee. I can't say enough about sales rep and sales manager they really went above and beyond to make sure I was satisfied with my purchase. The negotiation time and finance time was minimal, not long and drawn out like some dealerships. I plan to return in the future will be telling family and friends about my exceptional experience everyone was courteous personel was great. Happy with my car, thankyou all More

Bought a new car last night never had such an easy time getting a good deal salesman general manager extremely friendly and helpful wanted to make sure I was happy getting a good deal salesman general manager extremely friendly and helpful wanted to make sure I was happy More

Carlos knowles Was one of the nicest salesman that I have ever met He will go out of his way to help you find the right vehicle that you were looking for if you are looking for a vehicle You definitely need ever met He will go out of his way to help you find the right vehicle that you were looking for if you are looking for a vehicle You definitely need to see Carlos More

Not happy. Won’t let me give no stars. Will try my best to never return to this dealership. Poor communication, poor attitude, wouldn’t listen to me, quality of work was sub par to never return to this dealership. Poor communication, poor attitude, wouldn’t listen to me, quality of work was sub par More