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Chrysler Dodge Jeep Ram of Tampa Bay
Tampa, FL
420 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 420 reviews
January 11, 2020
Had a recall on my dodge journey , they had me in and out in no time, plus left me a free set of pliers under my hood which I returned. in no time, plus left me a free set of pliers under my hood which I returned. More
by Folkous
Employees Worked With
Frank Ambrosino, Glenn Bowles, Jennifer Bowles, Jasmine Collins, Todd Tokish, Chris Browne
December 18, 2019
I needed a key fob for the car. They said it's $190. I found one online for $9. Then it cost me $93 for them to program it. $93!!! It worked till I got home and pulled it out of the ignition. found one online for $9. Then it cost me $93 for them to program it. $93!!! It worked till I got home and pulled it out of the ignition. More
by Rherman210
December 07, 2019
Jim Browne has been amazing all around. I bought a 2017 Jeep from another dealer towards Miami and it was a lemon and the process of 8 months of xxxx with that jeep Jim Brown helped me get rid of that junk Jeep from another dealer towards Miami and it was a lemon and the process of 8 months of xxxx with that jeep Jim Brown helped me get rid of that junk and buy me a 2019 Dodge Ram saved my life. I worked with Ray and Austin the most amazing men at the dealer. ask me how I'm doing in my truck how I feel how the truck runs everything amazing amazing people it's some place you need to go More
by Peace of mind
Employees Worked With
Austin and Ray
December 01, 2019
I was completely dissatisfied. Starting off the service writer ( John ) suggested I buy an in cabin air filter. My jeep doesn't come with one. I did take it here as I always do to get my service work do writer ( John ) suggested I buy an in cabin air filter. My jeep doesn't come with one. I did take it here as I always do to get my service work done.i had a nail in a tire, although the mechanic did change it with my spare. John was attempting to sell me 4 tires, nevermind the other 3 lifespan is at 50%. I recommended to John to change jobs and change oil until he learn what he's trying to sell. Obviously he doesn't know. I wish people that are hired to be a service writer are experienced on what the mechanic is servicing and not trying to line their paycheck with what a computer says or saying hey you have a nail in your tire,,,,j think you should buy 5 More
by Tom
Employees Worked With
John , Jennifer Bowles
November 23, 2019
I bought my vehicle from Jim Browne, a 2018 Dodge Durango. Jim Browne offers the lifetime power train warranty as long as you service the vehicle at their location or call in the service location. An Durango. Jim Browne offers the lifetime power train warranty as long as you service the vehicle at their location or call in the service location. Anyway, this is where I go to get my vehicle serviced. Usually pretty smooth, in and out within an hour. Well not this time. I use a coupon when I go for oil/tire rotation $59.95. My wait surpassed 1.5 hours with not a single person checking up on me to tell me why. When I was finally called to checkout, the total was $114.00. I asked why it was so high and as the gentle man and I were going through all the items, another employee, Alexa Diaz, came over and tried to explain to me how the $114 was correct as if I was trying to get one over on Jim Browne. Mind you, she had no clue what service I got done, pulls out a calculator and starts to compute to show me how wrong I was to inquire and how the math made sense. I said “this doesn’t make sense” Alexa says “this is how it’s done sir.” As she goes through the itemized, she mentions “air filter 39.95” I said “I didn’t get an air filter” she again rebutted “well that’s the discrepancy sir.” Yeah well no kidding, if she hadn’t interjected the gentleman I was working with was sure to go over it if she waited another 14 seconds. She made me feel like I was not valued as a customer and that my option meant nothing. Meanwhile, she continuously yells at other employees, is rude as xxxx, and didn’t even apologies for her incorrect input. My guy eventually corrected it all, and I paid the correct price. It was not worth having to listen to Alexa Diaz go off on people. My guy was new and you could hear her say to him “figure it out yourself, I was gonna show you but forget it” “I said don’t forget to add the quart for 7.95, I already told you” More
by ParksNoMore
Employees Worked With
Alexa Diaz
November 20, 2019
Fantastic Service Entry into service was personal and quick Technician updated me regularly through out the process Vehicle was clean upon completion and the technici Entry into service was personal and quick Technician updated me regularly through out the process Vehicle was clean upon completion and the technician did a walk around with me More
by Dave
Employees Worked With
I do not remember the mans name
November 01, 2019
Nancy, in the service department is amazing! She worked continuously to make sure my car was covered under warranty. I appreciate all she does! I would recommend her to anyone who has an issue with their v continuously to make sure my car was covered under warranty. I appreciate all she does! I would recommend her to anyone who has an issue with their vehicle! More
by Jarred2313
Employees Worked With
Nancy
October 30, 2019
Had a battery installed in 2016 Renegade after vehicle was towed to dealership. When I picked up the car,no receptionist at desk. They need one. Was told that my service advisor was with another customer. was towed to dealership. When I picked up the car,no receptionist at desk. They need one. Was told that my service advisor was with another customer. Waited and waited. Finally went outside,found the advisor,and let him know that i was waiting.Not a first choice in dealership based on that event. Elizabeth More
by sage
Employees Worked With
Austin
October 28, 2019
Service on Jeep Wrangler Had recall work done, tires rotated, oil change, and fluids checked. After work complete my brakes rattled, my steering column shook at 50 MPH, and m Had recall work done, tires rotated, oil change, and fluids checked. After work complete my brakes rattled, my steering column shook at 50 MPH, and my ABS/ESP/BAS lights came on. Took it back to the service department the next working day and the service department stated they didn't cause any of those issues... I guess they just magically and coincidentally appeared the day I picked my car up from the service center... But what they did tell me is that I all of sudden need a new radiator and that to fix a sensor, which they likely jacked up during the previous work, it would cost m $300+. I will no longer drive past this dealership on N Florida Ave in fear that some service dude will jump out in the middle of the street in front of my vehicle and claim there's something wrong with my car so they can "so call fix it" and then break something so I get caught in some type of service center time continuum. After reading the reviews and after my experience I would stay away from this place, at least the service center. I would bet that 9 times out of 10 if you take your car to this service department you will magically have many issues with your car and will coincidentally need more work done than is required. This is a stereotypical dealership service center that gives service centers the shady, greedy reputation. More
by JW
Employees Worked With
Service - John
