Chrysler Dodge Jeep Ram of Tampa Bay

Truck I purchased used was supposed to be detailed and gassed when I got there NOT DONE when they detailed it they did a very poor job. Then when we went to sign papers none of the numbers we discussed we gassed when I got there NOT DONE when they detailed it they did a very poor job. Then when we went to sign papers none of the numbers we discussed were right, tried to give me 60 month loan then tried to charge me 700 more then agreed Out the Door Price. It was 8 pm when I left there 3 hours there. Next day I noticed no jack or lug wrench with truck I let them know and their response was it is a used vehicle and they are not responsible for what the person who traded it in took off the truck. I am not happy with the way this was handled at all More

Excellent staff starting with my salesman Roberto Abreu!! They all are very professional and they have very good customer service. I will recomended 100% Thanks! They all are very professional and they have very good customer service. I will recomended 100% Thanks! More

jim browne awsome staff very helpful will recommend to all my family and friends .Nathan from salse has gone above to do more than enough to make this a pleasant experence ,nick from finance was very pati all my family and friends .Nathan from salse has gone above to do more than enough to make this a pleasant experence ,nick from finance was very patient and helpful More

What is better than GREAT? Exceptional? Outstanding? How about all of them ! This dealership invests in its people. You can tell. They empower their team to make the customer experience as seamless and c about all of them ! This dealership invests in its people. You can tell. They empower their team to make the customer experience as seamless and customer focused as possible. Our Salesman, Corey, was more of an Ambassador of the business. He represented them flawlessly and surpassed any expectations in the way of communication and attention to detail. My wife and I decided to buy TWO vehicles because we were so impressed with our experience. They are our dealership going forward even though they are 83 miles from our home. More

They no longer schedule appointments for oil changes. You just have to show up and hope it won't take all day. I was told it would be done in 1 hour. At an hour and 45 minutes I inquired about the delay. The just have to show up and hope it won't take all day. I was told it would be done in 1 hour. At an hour and 45 minutes I inquired about the delay. The service rep apologized but didn't know why it wasn't completed. 2 and 1/2 hours for an oil change. Unacceptable. The day after my last service I noticed one of my lug nuts was about to fall off because the tech didn't tighten it. I texted my service rep...no reply. Needless to say I won't be going back. Too many other options in the Tampa area. More

The worst company to EVER do business with. Took over 4 weeks for work to be done with my truck. Said they started working with my warranty company right away took two weeks for them to ask for ANY of my weeks for work to be done with my truck. Said they started working with my warranty company right away took two weeks for them to ask for ANY of my maintenance paperwork, hmmm fishy. I finally get my truck back and I notice two lug nits are missing! Tries to say that two were missing when the truck came in. Wouldn't they have said something to begin with? Wouldn't they say hey by the way your missing two lugs. That's not safe! Then tries to say that someone must have taken them off elsewhere? My house has a gate with a lock, and I work in a good area. No one would have taken them and if they did they would have taken more than two. Never in all the dealership and shops I have worked with have I ever experienced such a horrible time. If you're going to promise to communicate with your customer, make sure that promise is held. After driving my truck around. I realized they also didn't even do the work properly that I originally took my truck in for. Still hums. And still lunges and makes a bang when it shifts gears when coming to a stop. More

We had the best salesman, Nathan Donlin, while buying our 2021 Jeep Compass. He got us a great deal and exactly what we wanted. He answered our calls and has extensive knowledge about all the vehicles. H 2021 Jeep Compass. He got us a great deal and exactly what we wanted. He answered our calls and has extensive knowledge about all the vehicles. He was very professional and took time making sure the car was ready for pickup. More

Horrible service. Service so bad it makes me regret purchasing a brand new truck there in 2018. Truck had issues starting, I scheduled an appointment for Friday 9:30am and dropped it off. Never head a purchasing a brand new truck there in 2018. Truck had issues starting, I scheduled an appointment for Friday 9:30am and dropped it off. Never head anything back. Called Friday evening to follow up and was told they haven't even looked at it yet, but it may be a bad battery. No big deal right? So I called Saturday morning to find out what is going on, the person in charge of my truck repair said she did know what was going on, she would talk to the technician and call me back in 5 minutes. Well over a hour later, still no phone call, so I call back again, and now she said they don't know what is wrong and someone will look at it on Monday. So I get mad and speak to a supervisor, who basically agrees with my issues, but nothing they can do about it, I just need to deal with it. I get that the pandemic can cause issues with such, but there is NO excuse for not responding in a timely manner and following up on phone calls and keeping the customer informed. More

Purchased a new Ram! Great dealership great salesman. From beginning to end Carlos Knowles guided me with my purchase and delivered as promised. A great place to do business, a great salesperson From beginning to end Carlos Knowles guided me with my purchase and delivered as promised. A great place to do business, a great salesperson More

Thank you so much for the wonderful experience we had purchasing our Jeep Compass on January 7th. Jeff Dixon was very helpful and professional finding us the car we went home with. Enjoyed working with purchasing our Jeep Compass on January 7th. Jeff Dixon was very helpful and professional finding us the car we went home with. Enjoyed working with him. This is my 3rd experience with Jim Browne Jeep and it never disappoints. I will definitely be back again! More