Chrysler Dodge Jeep Ram of Tampa Bay

WORST EXPERIENCE EVER!!!!! LIED TO FROM DAY ONE! wish I had never stepped foot in this place, I purchased a jeep in October 2014 and its been hell ever since. Found out that 3 LIED TO FROM DAY ONE! wish I had never stepped foot in this place, I purchased a jeep in October 2014 and its been hell ever since. Found out that 3000.00 "bumper to bumper" warranty is NOT bumper to bumper and does not cover what they said. After about two solid weeks of lies and run around I had the opportunity to speak with Glen Bowles who is the manager, instantly he was defensive, rude and by far very unprofessional ...I was simply addressing my bad experiences over the last two weeks and them having my jeep 6 straight days and still was not able to get the work done, and was returned with more problems than it started with... he so arrogantly laughed like it was a joke, I made a comment about not knowing what to do or if I should consult an attorney about the misleading information and lies I was told and immediately he had me removed from the property and asked that I do not ever return. I was told at the time of purchase I had to bring my jeep there to be serviced, and again my jeep started leaking.. the service tech had to ask Glen if I could return to have my jeep repaired!!! Needless to say every time I walk in there I am watched like a hawk to see if I talk to any customers, this past time I was there I was talking to other customers with very similar issues and they were not happy either, I was told if I step foot back onto their property I will be removed. And finding out the work order they wrote up for my jeep was not written to describe all of the problem, and they refused to correct it. this way it was not related to the last repair and so conveniently wont be covered. There is soooo much more, and I am currently working with Chrysler to get to the bottom of this scam they are running over there. And the owners manual with my insurance cards and registration were taken out of my glove box when it was in for repair last... they have done nothing but try and screw me over from day 1. I REGRET I DID NOT READ THESE REVIEWS BEFORE I BOUGHT MY JEEP THERE. Its hard to believe that these 5 star ratings aren't people that are related or paid to write such bs... the only five stars they would get from me would be negative 5!. I have purchased many vehicles over the years and ive had unpleasant experiences but this took the cake! I have never written a review before but I feel like people should know what they are walking into..I wish I did. More

First time Jeep owner...and extremely happy!!! I have been looking to trade in my infiniti G35 for an SUV for awhile and just so happened to go into Jim Browne for a look. I have been an Infiniti f I have been looking to trade in my infiniti G35 for an SUV for awhile and just so happened to go into Jim Browne for a look. I have been an Infiniti fan forever. We were so impressed, we didn't buy just one but two Brand New Jeep Grand Cherokees. My husband ended up trading in his 2014 Toyota Tundra too!! Every one from sales, management to their finance manager went above and beyond to help us drive home happy with our new cars. Great place...great people! More

thanks jennifer b and john w Every time I go there I get the best service ever, the service writer john is the best, and Jennifer ALWAYS makes me feel happy that I come there and Every time I go there I get the best service ever, the service writer john is the best, and Jennifer ALWAYS makes me feel happy that I come there and really CARES. THANKS John and Jennifer. More

Top to Bottom - the best car buying experience I have never been a fan at all of the car buying process. Between all the back and forth haggling, hand offs to different people, to driving around a I have never been a fan at all of the car buying process. Between all the back and forth haggling, hand offs to different people, to driving around all over town for the "best deal". When I arrived at Jim Browne North Tampa, I was immediately greeted by a courteous and inviting sales rep who stayed with me the whole process and was quite helpful and very informative about every car we looked at. I looked over a couple cars, test drove one and then negotiated with Mr. Bowles on price. Mr. Bowles was extremely friendly, upfront and did whatever was needed to get the deal done. I bought a car within two hours and it was the first car dealership I went to. In going back to the dealership for some additional service and questions, Mrs. Bowles was nothing short of stellar on everything requested and asked of. This was by far the easiest and most enjoyable car buying experience I have ever had. I can't thank the Jim Browne team enough. I HIGHLY recommend Jim Browne North Tampa to anyone in the market for a new or used car. You will not be disappointed. I will be back... More

Restored my faith in Dealership Service Honestly I was a little sketchy about working with a dealership being a single gal and all, but the people here were really friendly & detailed orient Honestly I was a little sketchy about working with a dealership being a single gal and all, but the people here were really friendly & detailed oriented. I'll admit, it threw me off a bit, but it was a straight forward, get the job done type experience. They accepted me spur of the moment to get repairs since I work across town. I waited less than an hour and off I went with my AC blowing like it was brand new! WaHoo! More

The Place To Go for Service I have been going to Jim Browne since they opened. The people are always friendly and ready to help the moment you get there. If you are looking for a I have been going to Jim Browne since they opened. The people are always friendly and ready to help the moment you get there. If you are looking for a TOP NOTCH place to bring your vehicle for service, this is the place. More

Top Notch...from beginning to end!! Our sales experience was top notch. The sales, service and management staff went above and beyond in every step of the process. The Durango's fit, f Our sales experience was top notch. The sales, service and management staff went above and beyond in every step of the process. The Durango's fit, finish, looks and practicality was exactly what we were looking for. We recommend them and look forward to our next car from Jim Browne. More

LIES LIES AND MORE LIES So I had been talking with this dealership for over a week via text phone and email working with them to get to the price I wanted to be at. We finall So I had been talking with this dealership for over a week via text phone and email working with them to get to the price I wanted to be at. We finally agreed and we had a verbal agreement. Well all that changed when I got there. The story is long and drone out, but please take my advise and stay as far away as you can from there dealership. LIES LIES AND MORE LIES More

DO NOT GET YOUR CAR SERVICED HERE Worst experience of my life. Tried to overcharge me $300 bucks. Spoke to the manager and apparently I wasn't worth her time. I requested an estimate a Worst experience of my life. Tried to overcharge me $300 bucks. Spoke to the manager and apparently I wasn't worth her time. I requested an estimate and they called the wrong number and somehow that makes it okay? No one bothered to try to explain what the charges were for or even seemed to care. I've had issues here before (they forgot to reset the oil change sensor and just shrugged it off when I called to complain, left the cap off of the windshield fluid reservoir, etc) but today was too much. We won't be stepping foot in this place again. More

Letter of Appreciation I went out Memorial Day weekend in search of a low mileage newer Ram or a brand new Ram I had visited a couple other local RAM dealers before I got t I went out Memorial Day weekend in search of a low mileage newer Ram or a brand new Ram I had visited a couple other local RAM dealers before I got to Jim Browne North Tampa Ram Emillio Belisle met me upon arrival with no pressure .He listened to what I wanted & then showed me everything in their inventory. Once we realized they did not have what I wanted on the lot they searched every dealer for 200 miles until they found a match Felix Walters did the search and found just what I wanted The truck I wanted was in Orlando so Felix gave me a brand new RAM to drive for the day until they got my truck in Shane Cash searched for the best interest rate and worked with Felix & Emillio to get the price right for my trade & monthly payments All in all a very pleasant & rewarding truck shopping experience Thank you ! Sincerely , Rory Cowher More