Chrysler Dodge Jeep Ram of Woodstock
Woodstock, GA
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Dealer had the vehicle for 2 days and couldn’t replicate the issue. The next day the issue happened again. I provided video proof of the screen blackout and a Durango forum article that talked about the dri the issue. The next day the issue happened again. I provided video proof of the screen blackout and a Durango forum article that talked about the driver speaker issue. Will try another dealership. More
Very personable and professional staff, explanation of was given on what my car needed done. also helpful with contacting the warranty company to authorize service, was given on what my car needed done. also helpful with contacting the warranty company to authorize service, More
The best service Separtment in Atlanta! Mike Stewart is just amazing. He is so informative and on top of your vehicle. And their mechanics are the best! Mike Stewart is just amazing. He is so informative and on top of your vehicle. And their mechanics are the best! More
Woodstock Jeep and in particular Michael Stewart got us back on the road quickly. The problem with the vehicle was identified and corrected. We were 1,000 miles from home and they treated us like family. back on the road quickly. The problem with the vehicle was identified and corrected. We were 1,000 miles from home and they treated us like family. More
Great to work with on the extended warranty on my Jeep. Quick analysis and got approval for the repairs equally as fast. Kept me informed during the repair. Quick analysis and got approval for the repairs equally as fast. Kept me informed during the repair. More
This time Service above and beyond the call of duty! My Ram 3500 has two batteries and they died after 5 years. It was 5pm when I called but I didn’t get there until 6pm but a couple of techs stayed and My Ram 3500 has two batteries and they died after 5 years. It was 5pm when I called but I didn’t get there until 6pm but a couple of techs stayed and took care of it in less than an hour! I gave them a good “tip”! 😉 More
Done nothing but spend the whole time which was all day on the tires being the issue when I said upfront it wasn't the tires. Then charged $300 on the tires being the issue when I said upfront it wasn't the tires. Then charged $300 More
Went in for a routine oil change. They call me back to the desk to ask for approval for the recommended cabin filter change. I thought this was weird since I personally changed it They call me back to the desk to ask for approval for the recommended cabin filter change. I thought this was weird since I personally changed it out 2 weeks prior. I asked to see the filter and he pulled out a nasty filter. When I told him it had just been recently changed and asked what that filter was, he THEN told me that was what a dirty filter looked like and it was not my actual filter. I complained to customer service about the interaction and she indicated she would reach out to the GM. Edit- after posting this, the GM reached out to me and said he was never made aware of the situation. He investigated the situation and assured me he put measures in place to prevent this from happening again. After talking with Michael, I am comfortable continuing to give the dealership my business. I was impressed with his responsiveness and how he handled it once he was actually made aware of the situation. More

