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Chrysler Jeep Dodge City of McKinney

McKinney, TX

4.6
1,497 Reviews

700 S Central Expressway

McKinney, TX

75070

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1,497 Reviews of Chrysler Jeep Dodge City of McKinney

June 01, 2023

Excellent customer service and an amazing cashier, so patient dynamic and willing to help, she is excellent. More

by djellalibausch
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE FERGUSON
Jun 02, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, we appreciate you taking the time to leave us a five-star review. You can always count on us to provide excellent service to our valued customers at Dodge City of McKinney. Your business is valued and we hope you continue to always choose us.

June 01, 2023

Todo mui bien pero no me dijieton gue tenía gue pagar antes del servicio al final me cobraron $180. Y no estaba preparado More

by RODRIGUEZPLUMBING247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Servicio
Jun 02, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, we really appreciate your positive review and feedback. Thank you for choosing Dodge City of McKinney for your automotive needs. We're always here if you should need anything.

June 01, 2023

My experience is always good here. Austin is the best and always takes care of my Jeep. I appreciate him! More

by lizbutler04
Recommend Dealer
Yes
Employees Worked With
Austin from the service department!
Jun 01, 2023 -

Chrysler Jeep Dodge City of McKinney responded

We are glad you enjoyed a great experience working with our Service Team at Dodge City of McKinney. Thank you for your positive review and for trusting us with your vehicle. We are here if you need any further assistance.

June 01, 2023

Prompt service, everyone was friendly, and the shuttle service was very helpful. The car wash was nice also More

by jeep2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greeter, service manager, shuttle driver, cashier
Jun 02, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, we are grateful you took the time to leave this positive review. It makes us proud to know that our friendly Service Team was friendly and that you appreciated the shuttle service and car wash. Your business is valued and we hope you continue to always choose Dodge City of McKinney.

June 01, 2023

Everytime I need service on my car I bring it here. Everyone is very nice and professional. I wouldn't go anywhere else. More

by lawyersmith029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ in the service department was very informative. Kept me informed on what was going on with my vehicle.
Jun 02, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, we appreciate your five-star review. You can always count on Dodge City of McKinney for your automotive needs. Our friendly, professional Service Team is always happy to assist. Take care.

June 01, 2023

I have only good things to say about this dealership, from purchasing my truck to having it serviced. Great people and great service. More

by mkbrieske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AL FLORES
Jun 02, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Thank you for taking the time to write about your 5-star experience here at Dodge City of McKinney. Please feel free to reach out if we can do anything else to assist you.

May 31, 2023

Quick and efficient! In and out oil change and car check up inspection. Ryan was great. More

by TCABRAMS
Recommend Dealer
Yes
Employees Worked With
Ryan in service
Jun 01, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, Dodge City of McKinney wants to thank you for your wonderful review and rating. It brings us joy to know that your visit with our Service Team was quick and efficient and that your oil change and inspection were completed in a satisfactory manner. We are always happy to help.

May 31, 2023

Expecting to wait more than 2 hours but was really fast. 30 minutes maximum. Only thing makes me feel uncomfortable was that I had some services in Florida were I'm from and they don't see it in the system More

by marcano2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CARLOS DAVILA, JOE FERGUSON, ROBERTO LOZANO, LUIS PAULIN, CALLAN PERRY, CHRIS SHAW
Jun 01, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hello, thank you for taking the time to leave us a five-star review. Here at Dodge City of McKinney, we take pleasure in being able to adequately fulfill the needs of our guests in a timely manner. Should you need anything, please don't hesitate to reach out to us.

May 31, 2023

I have been bringing in my car for the last two years with an issue they said they couldn’t replicate. Finally my compressor that adjusts ride height goes out. That’s the issue that has been going on for More

by SAPUTOFS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 31, 2023 -

Chrysler Jeep Dodge City of McKinney responded

We would like to help if you would allow us. We are in the business of repairing vehicles. If we don’t find an intermittent issue, it doesn’t benefit the customer or us. We WANT to discover any warranty issues that you might have. Reach out to your Service Advisor and let’s come up with a solution. Thank you. - Eddie Campbell

Jun 01, 2023 -

SAPUTOFS responded

Thanks for your reply Eddie but I asked to speak the service manager several times and conveniently none were available. I think I even noticed this issue longer than two years. I don’t believe any of the service reps are left from the time I started bringing my vehicle there. I think Chuck (kind Heavy set, beard & wore glasses) or a Doug use to service my car way back when. With all that said this issue has been going on for a long time. I even showed them a video of the Cherokee making the compressor noise and they would say “well we have to replicate it.” I just feel it would have been less costly had your team did the job identifying the problem.

May 31, 2023

Austin worked closely with the two mechanics who worked on my 2002 Dodge 250 pickup to determine what the mechanical problem was very soon after the truck was dropped off at the dealership. Immediately Aus More

by Les McGehee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Cuevas - Service Advisor
Jun 01, 2023 -

Chrysler Jeep Dodge City of McKinney responded

Hi Les, we cannot thank you enough for taking the time to send this thoughtful 5-star review of your experience with our Service Department. Your loyalty and business are appreciated at Dodge City of McKinney. We are glad to learn that our Service Team took care of your 2002 Dodge 250's steering gearbox and the power steering system.

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