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Chuck Anderson Ford - Service Center

Excelsior Springs, MO

4.4
884 Reviews

884 Reviews of Chuck Anderson Ford - Service Center

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September 09, 2020

Very courteous an professional to deal with an made repairs in time frame that I appreciated. The dealership has always had very knowledgeable staff an is the reason I buy my vehicles there More

by MERRITTUC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger
Sep 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

September 04, 2020

I had a terrible experience with you guys. You had my car for over a month and failed to keep in contact. I had two rental cars which was another problem for me. My car had splattered coffee in the visor and More

by ROSEMARIEG75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dustin Rose
Sep 11, 2020 -

Chuck Anderson Ford responded

I am very sorry to hear this Rose. Please shoot me an email with your VIN, I'd like to look in to this a little more. nick.anderson@chuckanderson.com Thanks, Nick Anderson General Manager

September 03, 2020

Fixed quickly and for less than expected Also adjusted the tire pressure. It Rides and handles better than new. Fell back In love W my truy More

by Keithr73
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Sisk, Heather Berger, Greg Hallgrimson, Dustin Rose
Sep 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback! We'll see you next time!

September 02, 2020

Great folks and service! I haven't dealt with a better dealership anywhere. Mike Anderson is the owner and is a pleasure to deal with. The service department is excellent! More

by gatordlj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Berger, Greg Hallgrimson
Sep 11, 2020 -

Chuck Anderson Ford responded

Thanks for the great review! We'll see you at your next service appointment!

August 29, 2020

Did a good job. Will return at next oil change. G o o d j o b do not normally give reviews. Don’t like minimum. Last review I plan on giving until minimum is none away with More

by rcogdill1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Apr 05, 2023 -

Chuck Anderson Ford responded

Thanks for the great feedback on your experience with us!

August 29, 2020

Heather and Dustin are amazing! I trust them and would not take my car anywhere else. They are honest and caring. Thanks for the excellent customer service More

by Pearlzzz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Dustin Rose
Aug 31, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback about your recent service experience!

August 28, 2020

Everyone was great and got my vehicle in and out very quickly and everyone was very helpful and very professional and great to work with More

by robertrosenbaum01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Baird
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Dreke, Scott Marshall, Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 31, 2020 -

Chuck Anderson Ford responded

Thanks Robert! We look forward to seeing you back in the store!

August 26, 2020

She has always been good. But the guy in the center desk was Arrogant and didn’t seam like he cared. I can go anywhere else and they are happy to have a customer walk in. I keep getting fliers for quick lan More

by LCURFMAN22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Heather Berger
Aug 26, 2020 -

Chuck Anderson Ford responded

I'm sorry for your frustration. The Ford Quicklane fliers you receive in the mail are from Ford Motor Company. No, we do not require appointments for Quicklane, however it's impossible for us to always have a bay open at any time during the day in hopes that someone walks in. If you need something serviced on your vehicle, I would be more than happy to arrange to come to your house and pick it up, perform the service, then return it. Please email me at: nick.anderson@chuckanderson.com with any future needs and I will get you taken care of! -Nick Anderson General Manager

August 23, 2020

Great and friendly service.. never not one complaint... they get you in and out and are super friendly along they way...i wouldn't take my vehicle anywhere else More

by Warren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 25, 2020 -

Chuck Anderson Ford responded

Thanks for the feedback Warren, we appreciate it!

August 22, 2020

They are very accommodating i work graveyard and they always do their best to get me in and out ss quick as possible. They are friendly and welcoming. More

by FSHARP598
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Berger, Greg Hallgrimson, Dustin Rose
Aug 25, 2020 -

Chuck Anderson Ford responded

Thanks for the great feedback!

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