Thomson MacConnell Cadillac - Service Center

I brought in my car that I thought was on it's last limb for service here. I was expecting the service department to tell me there were a ton of problems and they all had to be immediately repaired. What for service here. I was expecting the service department to tell me there were a ton of problems and they all had to be immediately repaired. What happened instead was they honestly told me the few things that needed to be done, a couple things they recommended, and some other stuff that could get done but wasn't mandatory. They weren't pushy and made sure I understood everything that was going on. My bill was a lot smaller than I expected and my car is still running great nearly two years later. Thomson MacConnell went above and beyond to make sure I was completely satisfied with the service I received, and I will always recommend their services to anyone who needs work done on their car. More

I took our 2012 SRX4 Premium to Thompson MacConnell Cadillac, Cincinnati, Ohio today for a 12K miles service. They changed the oil and filter serviced all the fluids, rotated the tires and washed her s Cadillac, Cincinnati, Ohio today for a 12K miles service. They changed the oil and filter serviced all the fluids, rotated the tires and washed her so she looked like new. Total time was a little over an hour which I spend looking at the new 2013's and playing with the new toys and models. Best thing about the visit was the bill marked No Charge! I know I paid upfront for the service but it' still nice to see N/C on the invoice and to be treated as good after the sale as before the sale. In my opinion Thompson MacConnell isn't the only Cadillac dealer but they are the best. Bill More