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Ciocca CDJR of Flemington - Service Center
Flemington, NJ
583 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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583 Reviews of Ciocca CDJR of Flemington - Service Center
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December 03, 2021
Had an excellent experience at the service dept when I needed a repair on my Jeep. I want to thank James, Sue and the service manager for the great job they did with my car. needed a repair on my Jeep. I want to thank James, Sue and the service manager for the great job they did with my car. More
by elkent
December 02, 2021
I brought my 2018 Pacifica in for after warranty service on a non functioning door lock. I came in at 1pm and was on the road by 3pm. Yes it was a two hour wait but replacing a door lock can take up to 4 ho on a non functioning door lock. I came in at 1pm and was on the road by 3pm. Yes it was a two hour wait but replacing a door lock can take up to 4 hours if you don't have a pro. I looked into doing the repair myself and I knew it would have taken me 6 hours or more. Who knows what I might have done wrong. Special Note: Be kind to your service staff and they will react in kind. Treat people like you want to be treated! More
by Bmxdad
Employees Worked With
Other Employees :
Derek Cregar, Trish Temples, Aron Kastell, James Clark, Stan Caballero
December 02, 2021
Being a past Dodge customer, I frequent this dealership often because I am always treated with courtesy and respect. The service manager Aaron Kastell was great to deal with. He listened and he was very un often because I am always treated with courtesy and respect. The service manager Aaron Kastell was great to deal with. He listened and he was very understanding and helpful. I would recommend for anyone to go to this dealership because I believe they will be pleasantly surprised. More
by Flyboy48
Employees Worked With
Aaron Kastell, Aron Kastell
December 01, 2021
My hour drive to the dealership made it all worth it. Aron and his team were extremely professional and kind. All of the issues with my son's jeep were fixed within a few days and we are very happy wit Aron and his team were extremely professional and kind. All of the issues with my son's jeep were fixed within a few days and we are very happy with the service received. Great experience! More
by vesmurria
Employees Worked With
Aron Kastell, Stan Caballero
November 27, 2021
It’s so nice to see folks go above and beyond. Customer satisfaction is clearly a priority for Aaron and his team. I had a mix up and I asked Aaron for help with my unique situation wow these folks got satisfaction is clearly a priority for Aaron and his team. I had a mix up and I asked Aaron for help with my unique situation wow these folks got Immediately on the situation and resolved it. When I picked my car up after hours even the folks in the sales department were noticeably polite. This is an impressive organization. Thank you very much !! More
by Safe Driver
Employees Worked With
Aron Kastell
November 10, 2021
I have used the service department since purchasing my vehicle and it was always top notch. Unfortunately, the quality of service has changed in the last year or so. I attribute the decline in quality ser vehicle and it was always top notch. Unfortunately, the quality of service has changed in the last year or so. I attribute the decline in quality service to the new Service Manager. He comes across as dismissive and condescending. He is the polar opposite of the former Service Manager who understood customer service and always went above and beyond to make sure you were happy. He was outstanding to work with. Most of the service writers are the same and are nice enough to deal with but there are a few new ones. One of the new ones who waited on me seemed overwhelmed and definitely lacked, what I consider, basic car knowledge. It wasn’t a great experience dealing with him. it also seems like there has been some turnover in mechanics and I wasn’t impressed at all with the one that worked on my vehicle. In fact, I believe he made something up to explain one of my issues (which btw wasn’t fixed) because he didn’t know the answer. It was something that could easily have been looked into with techs at Mopar but he chose not to go the extra mile. All in all my last few visits were disappointing and my issues weren’t resolved. I’d look elsewhere to get your car serviced. More
by MJP
Employees Worked With
Aron Kastell, Stan Caballero
November 06, 2021
All at Flemington CJDR were great. From Sales to Finance to Parts to Service, all were friendly and professional. I appreciate everyone's efforts with my new ride. to Parts to Service, all were friendly and professional. I appreciate everyone's efforts with my new ride. More
by dealr8ter
Employees Worked With
Kevin Hayden, Michael Lentine, Stan Caballero, Kyle Hendricks
November 06, 2021
My brand new Jeep needed a new transmission. Flemington found one and had it shipped to them I was back on the road in 2 days. I was offered a loaner car that worked well during my Jeep’s repair. Whe found one and had it shipped to them I was back on the road in 2 days. I was offered a loaner car that worked well during my Jeep’s repair. When I picked up my Jeep it was washed and vacuumed . More
by PorschePilot
