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Ciocca CDJR of Flemington - Service Center
Flemington, NJ
586 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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586 Reviews of Ciocca CDJR of Flemington - Service Center
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December 10, 2021
Updates were frequent and in a timely manner. Everyone I spoke with from the diagnostic to payment was great. Russ was informative and had my car done we’ll be fore my expectation. Also, and more importantl spoke with from the diagnostic to payment was great. Russ was informative and had my car done we’ll be fore my expectation. Also, and more importantly my car is running great. Great overall service! More
by Fredo Santorelli
Employees Worked With
Russell Kizima, Anna Rivero
December 10, 2021
Top notch!!!!! Can’t say enough good things. My experience was beyond exceptional. I leased my car from another dealer and will now service my car at Flemington going forward. They treated me lik experience was beyond exceptional. I leased my car from another dealer and will now service my car at Flemington going forward. They treated me like family and went above and beyond! Aron Kastell and his entire team were nothing but amazing! Genuine, honest and welcoming. Looking forward to servicing my Jeep here for years! More
by Mon
Employees Worked With
Aron Kastell, James Clark, Russell Kizima
December 07, 2021
The staff was courteous and very helpful. They clearly explained all costs before servicing the Jeep. Car was returned clean and prior to estimated time. Excellent Dealership. explained all costs before servicing the Jeep. Car was returned clean and prior to estimated time. Excellent Dealership. More
by Taturk00
Employees Worked With
Stan Caballero, Michael Gaskill
December 03, 2021
Had an excellent experience at the service dept when I needed a repair on my Jeep. I want to thank James, Sue and the service manager for the great job they did with my car. needed a repair on my Jeep. I want to thank James, Sue and the service manager for the great job they did with my car. More
by elkent
Employees Worked With
Susan Updike, Aron Kastell, James Clark
December 02, 2021
I brought my 2018 Pacifica in for after warranty service on a non functioning door lock. I came in at 1pm and was on the road by 3pm. Yes it was a two hour wait but replacing a door lock can take up to 4 ho on a non functioning door lock. I came in at 1pm and was on the road by 3pm. Yes it was a two hour wait but replacing a door lock can take up to 4 hours if you don't have a pro. I looked into doing the repair myself and I knew it would have taken me 6 hours or more. Who knows what I might have done wrong. Special Note: Be kind to your service staff and they will react in kind. Treat people like you want to be treated! More
by Bmxdad
Employees Worked With
Derek Cregar, Trish Temples, Susan Updike, Aron Kastell, James Clark, Stan Caballero
December 02, 2021
Being a past Dodge customer, I frequent this dealership often because I am always treated with courtesy and respect. The service manager Aaron Kastell was great to deal with. He listened and he was very un often because I am always treated with courtesy and respect. The service manager Aaron Kastell was great to deal with. He listened and he was very understanding and helpful. I would recommend for anyone to go to this dealership because I believe they will be pleasantly surprised. More
by Flyboy48
Employees Worked With
Aaron Kastell, Aron Kastell
December 01, 2021
My hour drive to the dealership made it all worth it. Aron and his team were extremely professional and kind. All of the issues with my son's jeep were fixed within a few days and we are very happy wit Aron and his team were extremely professional and kind. All of the issues with my son's jeep were fixed within a few days and we are very happy with the service received. Great experience! More
by vesmurria
Employees Worked With
Aron Kastell, Stan Caballero
November 27, 2021
It’s so nice to see folks go above and beyond. Customer satisfaction is clearly a priority for Aaron and his team. I had a mix up and I asked Aaron for help with my unique situation wow these folks got satisfaction is clearly a priority for Aaron and his team. I had a mix up and I asked Aaron for help with my unique situation wow these folks got Immediately on the situation and resolved it. When I picked my car up after hours even the folks in the sales department were noticeably polite. This is an impressive organization. Thank you very much !! More
by Safe Driver
Employees Worked With
Aron Kastell
November 10, 2021
I have used the service department since purchasing my vehicle and it was always top notch. Unfortunately, the quality of service has changed in the last year or so. I attribute the decline in quality ser vehicle and it was always top notch. Unfortunately, the quality of service has changed in the last year or so. I attribute the decline in quality service to the new Service Manager. He comes across as dismissive and condescending. He is the polar opposite of the former Service Manager who understood customer service and always went above and beyond to make sure you were happy. He was outstanding to work with. Most of the service writers are the same and are nice enough to deal with but there are a few new ones. One of the new ones who waited on me seemed overwhelmed and definitely lacked, what I consider, basic car knowledge. It wasn’t a great experience dealing with him. it also seems like there has been some turnover in mechanics and I wasn’t impressed at all with the one that worked on my vehicle. In fact, I believe he made something up to explain one of my issues (which btw wasn’t fixed) because he didn’t know the answer. It was something that could easily have been looked into with techs at Mopar but he chose not to go the extra mile. All in all my last few visits were disappointing and my issues weren’t resolved. I’d look elsewhere to get your car serviced. More
by MJP
Employees Worked With
Aron Kastell, Stan Caballero
