Ciocca CDJR of Flemington - Service Center

Excellent Service Dept Recently had my truck in the service area. Excellent job, friendly, helpful, make you feel like family. Would recommend this dealership to anyone I kn Recently had my truck in the service area. Excellent job, friendly, helpful, make you feel like family. Would recommend this dealership to anyone I know. More

My 2018 Ram 3500 service experience After 3 failed service attempts, at a different dealership (not Flemington Chrysler), to repair an oil leak on my brand new truck (not purchased from After 3 failed service attempts, at a different dealership (not Flemington Chrysler), to repair an oil leak on my brand new truck (not purchased from them either) - I took it to Flemington Chrysler in hopes they would be able to fix it. I should have brought it to them the first time because they were able repair the oil leak on the first try. They were very friendly and kept me informed throughout the process. I will certainly be back in the future, if needed. More

I purchased a new vehicle a month ago and the sales manager Mr John Freudenberger was very accommodating and went out of his way to personally contact the service dept to rectify my service issue. A+++ manager Mr John Freudenberger was very accommodating and went out of his way to personally contact the service dept to rectify my service issue. A++++ More

Doing right by the customer After a misunderstanding with a service order, the GM, Mike Sarullo, went out of his way to make it right. Mike sat down with me and did a great job After a misunderstanding with a service order, the GM, Mike Sarullo, went out of his way to make it right. Mike sat down with me and did a great job of explaining what occurred and made sure that both sides felt good about the situation. What could have been a terrible experience turned out just fine in the end thanks to Mike's professionalism, compassion, and will to do right by the customer. More

New Car Love my new car. I went to the dealership to have my car serviced and instead I left with a new car. Very happy with that decision. Love my new car. I went to the dealership to have my car serviced and instead I left with a new car. Very happy with that decision. More

Basic tire rotation on wheels purchased there. Purchased a set of tires for my 2018 Pacifica and got a really good deal! Took them in for a free rotation and the service was quick and done well. O Purchased a set of tires for my 2018 Pacifica and got a really good deal! Took them in for a free rotation and the service was quick and done well. Of course the next day I ran over something and got a leak but an appointment was made quickly and the tire was patched and rebalanced. Good Job !! Also note I carry a puncture repair kit which for me was easier then putting on the spair. The only issue I had is the waiting room alway has the home repair show on. Prefer News (New Jersey) or Bloomburg. But that is me. More

Rude salesman, extreme overpricing & wait time on car repair My out of state nephew's car broke down, it was an emergency situation and after calling ahead and was told we could bring it to them, we had it towed My out of state nephew's car broke down, it was an emergency situation and after calling ahead and was told we could bring it to them, we had it towed to Flemington JEEP. We had been given an estimate to repair it, and it was very high, so Instead of repairing we were considering trading in on another car. The salesman Lou Avitabile made it clear by his comments that he was not interested in working with us, in fact he made a snide remark to his fellow salesman even before he said hello to us. After reviewing his website he told us he didn't have any car available for us, and after checking with his service people he said they did not want it as a trade in. But the way he spoke and his attitude was insulting and demeaning. The service people got the car on Wed late afternoon and it took them till 4:00 Sat to complete the repairs. After getting home, my nephew checked with his garage repair people who looked up the cost of the repair parts and labor and he was told that Flemington JEEP way overcharged us. They said it should have cost us between $2500 and $2800. Jeep Flemington charged us over $4200. And that it should not have taken more than a day and a half for the repair. I do live locally, and with this kind of service I will never buy a car from them or recommend them to anyone. More

Trust worthy and respectful Understanding your customers circumstances and doing what you can to assist them in addressing their automobile needs is what makes a difference. I ha Understanding your customers circumstances and doing what you can to assist them in addressing their automobile needs is what makes a difference. I have seen and experienced a positive change and improvements in this acknowledgement for myself and witnessed it for others. In addition several of my family members purchased their automobiles from this dealership and have been very satisfied. More

Problem Identified and Fixed Called the service department and was able to schedule an appointment within a very quick time frame. Mechanic took test drive with me and identified Called the service department and was able to schedule an appointment within a very quick time frame. Mechanic took test drive with me and identified problem. Car was fixed and issue resiolved. Very satisfied. More