Ciocca CDJR of Flemington - Service Center

Great Service Department! Mike Foreman, my Service Advisor was great. Went out of his way to accomodate me. Very helpful and courteous. Bring all my vehicles to be serviced th Mike Foreman, my Service Advisor was great. Went out of his way to accomodate me. Very helpful and courteous. Bring all my vehicles to be serviced there. More

Great service Department I am a sales exec and communicating honestly and directly with all customers is the key to success and this service facility at Flemington Dodge does I am a sales exec and communicating honestly and directly with all customers is the key to success and this service facility at Flemington Dodge does that. I drive a fleet car for over 30 years and have experienced over charges at most Somerville area tire repair shops. I never have seen this to be an issue at Flemington Dodge. Very honest and direct. One thing I have seen is how the service writers treat women, very professional and does not use the scare tactics that I have seen at tire repair shops in the Somerville area All the service writers are professional and lately I have dealt with James Traynor who is very good and I can tell he has been trained professionally by is co workers like George or Derek. Good job! More

Yeah right! 4.9!!!??? Must just be the way i look or something. Lets start with the PT Cruiser I took in for repair. Replace motor mount.3 weeks later, back to de 4.9!!!??? Must just be the way i look or something. Lets start with the PT Cruiser I took in for repair. Replace motor mount.3 weeks later, back to dealer.Problem? Another motor mount! 3 weeks later they tell me now its a transmission mount. xxx?! I bought that car used and took it to Chrysler because it is a Chrysler.I took it there for a tune up. What the xxxx do they do on their 120 point inspections if its not inspecting? And how did you change the motor mounts to begin with to not notice they should have all been changed at the same time??? So after they tried to get me for another $1000+ for 1 new transmission mount I felt to unsafe in the car. I said screw it, i'll eat all the cash I just sunk in it and get a new car.I researched the Chrysler 200, Ford Fusion and the Mazda 3. I decided to get the 200 only because Chrysler dodge jeep had the better trade in value. A lousy $200 better. ( Thats my bad ) So I get stuck with Andrew the sales guy. Did I leave with the 200? No. They were unwilling to switch tires on the one i wanted. It had rims that looked like they were galvinized. So I went with a 2015 Dodge Dart instead.BIG MISTAKE! Brand new car. Before it hit 20,000 miles it started stalling WHILE DRIVING!!!!!!!!! 30,000 miles the tire pressure sensors in the tires have falling off. Click clanking in there like a toy rattler.So Andrew told me i could take it to any dealer for repair ( Honda is only 5 minutes from my house) ( cheesy sales tactic, tell you what you want to hear) So I took it to the dealer closer to my house for the click clanking sound. In that process it's determined that I need new tires so they do that and tell me the clanking was the tire pressure sensor in the wheel and that it was still under warranty to take it to Dodge. To my surprise they blame the other dealer for breaking the sensors during the tire change. xx!xx!BFS!!! As for the stalling while driving? After a 2 week wait time for an appointment.They say that the Multi air engines are KNOWN to stall when low on oil. Told me all was better know that they did a $70 oil change.I guess not knowing that when I called for the appointment the guy on the phone told me the same crap and had me check the oil. Remember, I just had it at another dealer this reason. not even 2000 miles earlier and had an oil change then.My research shows that Dodge recalled earlier Dart models for same reason. One good thing, they did put that stupid crap on paper. If...I mean, when I get into an accident because my car stalls going down the highway I am going to sue the xxxx out of them( If I survive) for their admission to said problem. I mean seriously, does that make sense to anyone??? That A company is putting out a product that they KNOW WILL STALL, PUTTING YOU IN DANGER???This dealership is a bunch of crooks. PATHETIC! Expected a lot more from a company that was baled out with my tax dollars! Buyers beware! More

Great Service Experience Friendly service advisor (Guy Stydocker). Went out of the way to get Chrysler to waive a fee on my behalf. Addressed all concerns by spending time to Friendly service advisor (Guy Stydocker). Went out of the way to get Chrysler to waive a fee on my behalf. Addressed all concerns by spending time to listen to me. I consider that excellent service. I will go there again. More

Excellent Service Just had my Jeep Grand Cherokee serviced. The service tech gave us an estimate so we could arrange our schedule. They completed the work as committed Just had my Jeep Grand Cherokee serviced. The service tech gave us an estimate so we could arrange our schedule. They completed the work as committed and afterwards explained all services. Very very happy! More

Very helpful and thorough. Good communication. I had my Ram truck's brakes serviced by another dealer and had to go back twice for grinding noises in both front wheels. The first time a dust shiel I had my Ram truck's brakes serviced by another dealer and had to go back twice for grinding noises in both front wheels. The first time a dust shield was loose and a wheel lug was missing. The second time the truck had to be towed, because the brake caliper was hanging off. I lost confidence in that dealer and Flemington Dodge completely examined my truck to make sure all was well. They were competent and courteous. Also, the detailing job was first class. More

Ripped off and flat out lied to Went there cause of their high ratings! What a huge mistake and rip off artists! They charged me for work that was never done!! When I asked Ted about Went there cause of their high ratings! What a huge mistake and rip off artists! They charged me for work that was never done!! When I asked Ted about it he said "come in and we'll check it again but we have to charge again"!!! OMG!! Then sold me tires (found out later) more than double the price!! I was totally taken for a ride!! Oh I have to admit tho they were very friendly!! Nice scam guys! More

In A Class of Their Own! This Dealership truly believes the customer comes first !!! From the minute you walk in the door, or return for service, ANY employee you encounter This Dealership truly believes the customer comes first !!! From the minute you walk in the door, or return for service, ANY employee you encounter treats you pleasantly and respectfully. More

They told me that my defective radio is standard for a jeep I purchased a top-of-the-line jeep from this dealership last year. The a.m. radio never worked properly. There was static popping noises and sounds th I purchased a top-of-the-line jeep from this dealership last year. The a.m. radio never worked properly. There was static popping noises and sounds that made listening impossible. I brought it in to the dealer and they failed to fix it. I brought it in a second time and I was told that that poor quality radio is standard for a jeep and that they would not replace the radio. I explained that the lemon law protects me from this and they said that the lemon law does not cover things like radios. I said the radio is a $70 item -please replace it so I could have a working a.m. radio. They said that the radio is $1400 and that they simply would not replace it because Chrysler would reject the claim. They said that all of the jeeps have similar poor quality radios. I demanded that they replace the radio. They refused. I will go to Lemon law court. More

Concierge service Darryl Rubenstein heads an unusual and very welcome addition to the great team at Flemington Motors. With personal attention from the moment that I sp Darryl Rubenstein heads an unusual and very welcome addition to the great team at Flemington Motors. With personal attention from the moment that I spoke to him, delivery of my new car to my home, pickup service for maintenance and perfect support by the service department, especially by Derrick, I can't imagine a more professional and satisfying experience than working with this dealership. Kudos to all. More