Ciocca CDJR of Flemington - Service Center

Follow up to "Good car could have been more forthcoming" WOW!!! As a Director of Quality, I always fill out surveys and try to deal in facts and actual performance results. I wrote my review late Monday af WOW!!! As a Director of Quality, I always fill out surveys and try to deal in facts and actual performance results. I wrote my review late Monday afternoon and was not expecting any response (my purpose is always to enlighten people, so they can do better in the future). Within 2 hours, I got calls from the sales folks (Michael Brandt (sp)) and from Service (Chris Moscatolo) with concerns about my survey. This is not unusal, but what happened next was!!! Chris was not happy that my new (used) vehicle was not in the best shape and asked if he could bring it in to address my issues. As I had already addressed most, I said OK, but the only thing left is the shaking at high speed. He said alright and had a driver swap my car out at my employer. That was yesterday. Today, he called and had fixed the problem and returned my vehicle. In additon, they made me whole on the outlay I made to fix the issues I had fixed by my personal mechanic. Took a while to lift my jaw off the floor, but once I did, I began telling my story to people at work and NOONE has been able to match it and they are amazed at what the dealer did (me too). They asked where I goit the car and I happily told them "FLEMINGTON DODGE CHRYSLER JEEP RAM!" So YES, I will not only recommend your company, I will continue to tell my story to anyone I see because this type of positive reaction to a survey and desire to ensure REAL customer satisfaction is RARE to see and a breathe of fresh air. More

Excellent Service & Sales Department Service Advisor George Stydocker took great care of my Dodge Challenger. It had a transmission issue no one could fix. George and his crack mechanic f Service Advisor George Stydocker took great care of my Dodge Challenger. It had a transmission issue no one could fix. George and his crack mechanic fixed it, keeping me informed of the progress they made on almost a daily basis. It's been three months and no issue. I would not hesitate to bring my car to Flemington Dodge for any and all repairs. Thanks Guys! More

Great job Got in without an appointment for a broken strut..they took the car in.. Had me back on the road quickly... They have a great express oil service too Got in without an appointment for a broken strut..they took the car in.. Had me back on the road quickly... They have a great express oil service too..Derek and George and the other service guys are terrific people. More

Car serviced I have been having my car serviced here for many years and will continue to do so until I finally decide to give up mini vans. Customer service is g I have been having my car serviced here for many years and will continue to do so until I finally decide to give up mini vans. Customer service is great and I appreciate being known by name and treated with kindness and respect. Having my car serviced is always convenient as a loaner car is waiting per my maintenance agreement. All work on my car has always been completed well and to my high satisfaction. Thank you. It has been a pleasure. More

Service Jeep Commander Excellent service! Highly recommend the service department. Derek Cregar was very professional. My car was fixed and ready when promised. Will contin Excellent service! Highly recommend the service department. Derek Cregar was very professional. My car was fixed and ready when promised. Will continue to bring my vehicle here for service. More

Do not go anywhere else By far the friendliest most accommodating and knowledgeable staff around. Will drop everything to check out my car so that I feel safe and secure By far the friendliest most accommodating and knowledgeable staff around. Will drop everything to check out my car so that I feel safe and secure More

Great service! Friendly service and they go the extra mile to do a great job. The quality work they do has kept my 2006 Cherokee running like new. Friendly service and they go the extra mile to do a great job. The quality work they do has kept my 2006 Cherokee running like new. More

Always Professional The service team does their best to schedule you in a timely fashion (they are a busy center). They are happy to give you quotes up front. If they f The service team does their best to schedule you in a timely fashion (they are a busy center). They are happy to give you quotes up front. If they find things wrong with your vehicle they inform you but do not pressure you to make that additional repair on the spot. The express (which I've used on previous visits) is truly express. This team is professional and polite and has kept my trust (not every garage or dealer does). More

great customer service Justin took care of my check in for a noise problem and even though a new employee to service department, conducted himself in a very professional man Justin took care of my check in for a noise problem and even though a new employee to service department, conducted himself in a very professional manner. Later George received the paper work for my car and explained it all to me. Their professional handling of my vehicle concerns was very admirable and I thank them for their very customer oriented handling of my vehicles problem. More